Colleague Digital Communications

With the⠀right⠀backing,⠀people and⠀businesses⠀have the⠀power to⠀progress⠀in⠀incredible⠀ways. When⠀you join⠀Team Amex,⠀you become⠀part of a⠀global and⠀diverse⠀community⠀of⠀colleagues⠀with an⠀unwavering⠀commitment⠀to back⠀our⠀customers,⠀communities⠀and each⠀other.⠀Here,⠀you’ll⠀learn and⠀grow as we⠀help you⠀create a⠀career⠀journey⠀that’s⠀unique and⠀meaningful⠀to you⠀with⠀benefits,⠀programs,⠀and⠀flexibility⠀that⠀support⠀you⠀personally⠀and⠀professionally.

At⠀American⠀Express,⠀you’ll⠀be⠀recognized⠀for your⠀contributions,⠀leadership,⠀and⠀impact—every⠀colleague⠀has the⠀opportunity⠀to share⠀in the⠀company’s⠀success.⠀Together,⠀we’ll⠀win as a⠀team,⠀striving⠀to uphold⠀our⠀company⠀values and⠀powerful⠀backing⠀promise to⠀provide⠀the⠀world’s⠀best⠀customer⠀experience⠀every day.⠀And⠀we’ll do⠀it with⠀the utmost⠀integrity,⠀and in an⠀environment⠀where⠀everyone⠀is seen,⠀heard and⠀feels like⠀they⠀belong.

Join⠀Team Amex⠀and let's⠀lead the⠀way⠀together.

The⠀core of⠀our⠀company is⠀not just⠀the⠀products⠀we offer,⠀but the⠀personal⠀connections

our⠀customers⠀have with⠀our brand.⠀You can⠀create⠀digital⠀experiences–from⠀payments

to⠀rewards to⠀servicing–that⠀keep us⠀connected⠀to our⠀customers⠀and serve⠀them⠀at

every⠀touchpoint.⠀From⠀digital⠀servicing⠀and⠀lifestyle⠀features⠀to secure,⠀frictionless

payment⠀options,⠀you can⠀make a⠀meaningful⠀difference⠀in our⠀customers’⠀lives and⠀help

set⠀us apart⠀in the⠀industry.⠀Find your⠀place in⠀digital⠀product on⠀#TeamAmex.

How will you make an impact in this role?

Primary Responsibilities:

A vital⠀member of⠀the⠀enterprise⠀Colleague⠀Communications⠀team, this⠀role is⠀responsible⠀for the⠀design,⠀production⠀and⠀publishing⠀of a⠀variety of⠀content on⠀the⠀company’s⠀intranet,⠀“The⠀Square”,⠀including⠀daily news⠀and⠀feature⠀stories,⠀home page⠀widgets,⠀and a⠀variety of⠀sites and⠀subsites.⠀This role⠀also works⠀closely⠀with⠀colleagues⠀in⠀Technology⠀and the⠀Colleague⠀Experience⠀Group to⠀ensure⠀responsible⠀governance⠀of all⠀content on⠀The⠀Square, as⠀well as⠀provide⠀important⠀input on⠀the⠀overall⠀strategic⠀roadmap⠀and⠀ongoing⠀enhancements⠀to The⠀Square.⠀This⠀position⠀reports to⠀the⠀Director,⠀Colleague⠀Communications.

• Code,⠀build,⠀proofread⠀and⠀publish⠀daily news⠀stories on⠀the⠀company’s⠀intranet⠀site,⠀“The⠀Square”
• Manage⠀home page⠀widgets⠀and all⠀other⠀Colleague⠀Communications⠀properties⠀on The⠀Square
• Design⠀and⠀implement⠀new Square⠀sites and⠀subsites⠀for⠀Colleague⠀Communications
• Design,⠀source and⠀edit⠀visual⠀assets for⠀The Square⠀Support⠀governance⠀for The⠀Square:⠀provision⠀new sites,⠀monitor⠀existing⠀sites,⠀ensure⠀irrelevant⠀or⠀outdated⠀content is⠀unpublished
• Provide⠀guidance⠀and⠀support to⠀Amex⠀Square⠀site⠀owners as⠀a subject⠀matter⠀expert
• Provide⠀input on⠀the⠀strategic⠀roadmap⠀for The⠀Square
• Serve⠀as backup⠀for⠀production⠀of the⠀daily⠀roundup of⠀external⠀news⠀covering⠀Amex and⠀industry⠀trends
• Contribute⠀new ideas⠀for⠀colleague⠀communications⠀editorial⠀strategy

Qualifications

• Minimum of⠀5 years of⠀demonstrated⠀expertise⠀in⠀managing⠀intranet⠀sites and⠀designing⠀and⠀publishing⠀a wide⠀variety of⠀content
• Expertise⠀in⠀navigating⠀CMS⠀Platforms⠀including⠀but not⠀limited to⠀Unily and⠀Service⠀Now, as⠀well as⠀the⠀ability to⠀learn new⠀systems⠀efficiently
• Knowledge⠀of HTML⠀and web⠀development
• Strong⠀visual and⠀graphic⠀design⠀skills
• Proficiency⠀in Adobe⠀Creative⠀Cloud⠀Software⠀including⠀Photoshop,⠀Dreamweaver,⠀Media⠀Encoder⠀and⠀Microsoft⠀365⠀products
• Good⠀understanding⠀of key⠀elements⠀of⠀effective⠀content⠀governance
• Strong⠀collaboration⠀skills,⠀including⠀the⠀ability to⠀provide⠀valuable⠀input and⠀work⠀together⠀across⠀multi-discipline⠀teams to⠀find⠀common⠀solutions
• Strong⠀creativity⠀and a⠀strategic⠀mindset,⠀including⠀the⠀ability to⠀propose⠀new ideas⠀and⠀approaches
• Ability⠀to manage⠀a high⠀volume of⠀work and⠀handle⠀change⠀with⠀flexibility

Salary⠀Range:⠀$80,000.00⠀to⠀$155,000.00⠀annually +⠀bonus +⠀benefits

The⠀above⠀represents⠀the⠀expected⠀salary⠀range for⠀this job⠀requisition.⠀Ultimately,⠀in⠀determining⠀your pay,⠀we'll⠀consider⠀your⠀location,⠀experience,⠀and other⠀job-related⠀factors.

We⠀back our⠀colleagues⠀and their⠀loved ones⠀with⠀benefits⠀and⠀programs⠀that⠀support⠀their⠀holistic⠀well-being.⠀That means⠀we⠀prioritize⠀their⠀physical,⠀financial,⠀and mental⠀health⠀through⠀each stage⠀of life.⠀Benefits⠀include:

• Competitive⠀base⠀salaries
• Bonus⠀incentives
• 6%⠀Company⠀Match on⠀retirement⠀savings⠀plan
• Free⠀financial⠀coaching⠀and⠀financial⠀well-being⠀support
• Comprehensive⠀medical,⠀dental,⠀vision,⠀life⠀insurance,⠀and⠀disability⠀benefits
• Flexible⠀working⠀model with⠀hybrid,⠀onsite or⠀virtual⠀arrangements⠀depending⠀on role⠀and⠀business⠀need
• 20+⠀weeks paid⠀parental⠀leave for⠀all⠀parents,⠀regardless⠀of gender,⠀offered⠀for⠀pregnancy,⠀adoption⠀or⠀surrogacy
• Free⠀access to⠀global⠀on-site⠀wellness⠀centers⠀staffed⠀with⠀nurses and⠀doctors⠀(depending⠀on⠀location)
• Free⠀and⠀confidential⠀counseling⠀support⠀through⠀our⠀Healthy⠀Minds⠀program
• Career⠀development⠀and⠀training⠀opportunities

We back⠀our⠀colleagues⠀with the⠀support⠀they need⠀to thrive,⠀professionally⠀and⠀personally.⠀That's why⠀we have⠀Amex Flex,⠀our⠀enterprise⠀working⠀model that⠀provides⠀greater⠀flexibility⠀to⠀colleagues⠀while⠀ensuring⠀we⠀preserve⠀the⠀important⠀aspects of⠀our unique⠀in-person⠀culture.⠀Depending⠀on role⠀and⠀business⠀needs,⠀colleagues⠀will⠀either⠀work⠀onsite, in⠀a hybrid⠀model⠀(combination⠀of⠀in-office⠀and⠀virtual⠀days) or⠀fully⠀virtually.