Loan Support Services Manager

Umpqua⠀Bank is a⠀publicly⠀traded⠀financial⠀holdings⠀company,⠀headquartered⠀in the⠀Pacific⠀Northwest⠀with⠀6,000+⠀employees,⠀which⠀offers⠀banking⠀services⠀to⠀customers⠀throughout⠀the⠀nation.⠀It’s an⠀especially⠀exciting⠀time to⠀join our⠀team as,⠀following⠀the recent⠀merger⠀with⠀Columbia⠀Bank, we⠀have grown⠀to become⠀a leading⠀western-based⠀regional⠀bank with⠀more than⠀$50B in⠀assets⠀under⠀management⠀and an⠀unwavering⠀commitment⠀to our⠀associates,⠀our⠀customers,⠀and our⠀communities.

We⠀create a⠀great⠀place to⠀work by⠀offering a⠀special⠀brand of⠀relationship⠀banking⠀and by⠀providing⠀a culture⠀where⠀associates⠀thrive.⠀Associates⠀who embody⠀our core⠀values fit⠀in well⠀here and⠀we are⠀eager to⠀meet⠀candidates⠀who⠀demonstrate⠀behaviors⠀that align⠀with⠀Trust,⠀Ownership,⠀Growth,⠀Empathy,⠀Teamwork,⠀Heart,⠀Enjoyment,⠀and⠀Relationships.

About⠀the⠀Role:

Provides⠀organizational⠀leadership⠀and⠀management⠀to a team⠀of⠀professionals⠀within⠀loan⠀servicing.⠀Provides⠀technical⠀advice to⠀team and⠀is⠀responsible⠀for⠀maintaining⠀a high⠀level of⠀accuracy⠀within the⠀department.⠀Ensures⠀operational⠀processes⠀are⠀designed⠀to achieve⠀the⠀highest⠀level of⠀customer⠀service.⠀Recommend,⠀formulate,⠀and⠀implement⠀new loan⠀operation⠀policies⠀and⠀procedures.⠀Maintain⠀the⠀integrity⠀of the⠀loan⠀portfolio⠀for⠀designated⠀areas.

• Provide⠀input into⠀the⠀design,⠀implementation,⠀and⠀maintenance⠀of systems⠀to ensure⠀efficient⠀and⠀accurate⠀daily⠀operations.⠀Manage⠀department⠀to ensure⠀minimal⠀servicing⠀costs⠀while⠀achieving⠀high⠀standards⠀for⠀quality⠀and⠀service.⠀Design and⠀implement⠀continuous⠀improvement⠀practices.
• Provide⠀input into⠀the⠀department⠀budget and⠀monitor⠀operational⠀expenses⠀in⠀conjunction⠀with⠀manager.⠀Perform⠀regular⠀department⠀assessments⠀to⠀identify⠀potential⠀problem⠀areas and⠀develop a⠀plan of⠀action to⠀implement⠀corrective⠀measures⠀in⠀response⠀to⠀findings.
• Oversee⠀functional⠀department⠀and ensure⠀the⠀updating⠀and⠀compliance⠀of⠀procedures,⠀policies,⠀regulations⠀and⠀guidelines.⠀Supervise⠀vendor⠀relationships⠀for⠀products⠀and⠀services⠀that⠀relate to⠀loan⠀operations⠀and⠀systems.
• Monitor⠀workflow⠀of daily⠀operations⠀for⠀specified⠀department⠀within⠀Loan⠀Support⠀Services⠀to ensure⠀efficiency.⠀Interacts⠀with⠀associates⠀and⠀monitors⠀development⠀to include⠀coaching⠀and⠀performance⠀review.
• Manages⠀the work⠀efforts of⠀supervisors/individual⠀contributors⠀using⠀established⠀guidelines,⠀procedures⠀and⠀policies.⠀Responsible⠀for⠀hiring,⠀firing,⠀performance⠀appraisals⠀and pay⠀reviews.⠀Makes⠀decision⠀based on⠀area⠀objectives⠀as well as⠀company⠀policies⠀and⠀procedures.
• Maintain⠀appropriate⠀security⠀and⠀privacy⠀standards⠀and⠀systems to⠀ensure⠀adequate⠀protection⠀for the⠀bank and⠀its⠀customers.⠀Implement⠀necessary⠀regulatory⠀compliance⠀in⠀designated⠀areas.
• Responsible⠀for⠀minimizing⠀risk and⠀exposure⠀by⠀ensuring⠀teams⠀abide by⠀all state⠀and⠀federal⠀laws.⠀Maintain⠀accurate⠀accounting⠀processes⠀and ensure⠀loan files⠀are⠀perfected⠀and⠀maintained⠀in a⠀manner⠀consistent⠀with bank⠀policy, as⠀well as⠀safe and⠀sound⠀banking⠀practices.
• Analyze⠀loan⠀support⠀processes⠀to ensure⠀regulations⠀are fully⠀adhered⠀to. Ensure⠀policies⠀and⠀procedures⠀are⠀documented,⠀compliant,⠀and⠀updated.⠀Responsible⠀for⠀implementing⠀corrective⠀measures⠀in⠀response⠀to⠀internal⠀and⠀external⠀examination/review⠀findings.
• Demonstrate⠀compliance⠀with all⠀bank⠀regulations⠀that apply⠀to your⠀position⠀and keep⠀up to date⠀on⠀regulation⠀changes.
• Maintain⠀working⠀knowledge⠀of our⠀policies⠀and⠀procedures⠀regarding⠀the Bank⠀Secrecy⠀Act,⠀Regulation⠀CC,⠀Regulation⠀E, Bank⠀Security,⠀and other⠀regulations⠀that apply⠀to your⠀position
• May⠀be asked⠀to coach,⠀mentor, or⠀train⠀others and⠀teach⠀coursework⠀as subject⠀matter⠀expert.

About You:

• 4-7 years⠀of lending⠀industry⠀or bank⠀oeprations⠀experience⠀preferred
• 4-7⠀years of⠀supervisory/management⠀experience⠀required
• Knowledge⠀of⠀increasingly⠀complex⠀loan⠀documentation,⠀structuring,⠀and⠀servicing⠀procedures⠀as well as⠀state,⠀federal,⠀investor,⠀and bank⠀policies,⠀guidelines,⠀and⠀regulations.⠀Credit⠀requirement⠀analysis⠀skills⠀required.
• Possess⠀strong⠀leadership,⠀organizational,⠀problem⠀solving,⠀interpersonal,⠀analytical,⠀decision⠀making,⠀motivational,⠀and⠀customer⠀service⠀skills.⠀Excellent⠀written⠀and verbal⠀communication⠀skills⠀required.
• Demonstrate⠀planning,⠀project⠀management,⠀and⠀continuous⠀improvement⠀development⠀skills.⠀May⠀require⠀advanced⠀systems⠀design,⠀development,⠀and⠀management⠀experience.
• Knowledge⠀of⠀operational⠀process⠀improvement⠀methods,⠀project⠀management,⠀and⠀banking⠀technology.
• Advanced⠀proficiency⠀in loan⠀origination⠀(LaserPro⠀preferred),⠀banking⠀systems,⠀and⠀commercial/installment⠀loan⠀application⠀software.⠀Proficient⠀in word⠀processing⠀and⠀spreadsheet⠀software⠀(Word and⠀Excel⠀preferred).
• Knowledge⠀of the⠀bank's⠀loan⠀policies⠀and⠀internal⠀control⠀procedures.
• Ability⠀to provide⠀accurate,⠀detailed⠀results in⠀a high⠀pressure,⠀goal⠀oriented⠀environment.

Our Benefits:

We offer a⠀competitive⠀total⠀rewards⠀package⠀including⠀base wages⠀and⠀comprehensive⠀benefits.⠀The pay⠀range for⠀this role⠀is $56,230⠀-⠀$116,292,⠀and the⠀pay rate⠀for the⠀selected⠀candidate⠀is⠀dependent⠀upon a⠀variety of⠀non-discriminatory⠀factors⠀including,⠀but not⠀limited⠀to,⠀job-related⠀knowledge,⠀skills,⠀and⠀experience,⠀education,⠀and⠀geographic⠀location.⠀The role⠀may be⠀eligible⠀for⠀performance-based⠀incentive⠀compensation⠀and those⠀details⠀will be⠀provided⠀during the⠀recruitment⠀process.

We⠀offer⠀eligible⠀associates⠀comprehensive⠀healthcare⠀coverage⠀(medical,⠀dental,⠀and vision⠀plans), a⠀401(k)-retirement⠀savings⠀plan with⠀employer⠀match for⠀qualifying⠀associate⠀contributions,⠀an⠀employee⠀assistance⠀program,⠀life⠀insurance,⠀disability⠀insurance,⠀tuition⠀assistance,⠀mental⠀health⠀resources,⠀identity⠀theft⠀protection,⠀legal⠀support,⠀auto and⠀home⠀insurance,⠀pet⠀insurance,⠀access to⠀an online⠀discount⠀marketplace,⠀and paid⠀vacation,⠀sick days,⠀volunteer⠀days, and⠀holidays.⠀Benefit⠀eligibility⠀begins the⠀first day⠀of the⠀month⠀following⠀the date⠀of hire⠀for⠀associates⠀who are⠀regularly⠀scheduled⠀to work at⠀least⠀thirty⠀hours⠀weekly.

To⠀Staffing⠀and⠀Recruiting⠀Agencies:

Our⠀posted job⠀opportunities⠀are only⠀intended⠀for⠀individuals⠀seeking⠀employment⠀at Umpqua⠀Bank.⠀Umpqua⠀Bank does⠀not accept⠀unsolicited⠀resumes or⠀applications⠀from⠀agencies⠀and Umpqua⠀Bank will⠀not be⠀responsible⠀for any⠀fees⠀related to⠀unsolicited⠀resume⠀submissions.⠀Staffing⠀and⠀recruiting⠀agencies⠀are not⠀authorized⠀to submit⠀profiles,⠀applications,⠀or resumes⠀to this⠀site or to⠀any Umpqua⠀Bank⠀employee⠀and any⠀such⠀submissions⠀will be⠀considered⠀unsolicited⠀unless⠀requested⠀directly⠀by a⠀member of⠀the Talent⠀Acquisition⠀team.