Loan Servicing Representative

How would⠀you like⠀to join⠀one of the⠀most⠀highly⠀regarded⠀financial⠀institutions⠀in New⠀Jersey⠀with deep⠀roots in⠀the⠀community?⠀Provident⠀is a⠀successful⠀and highly⠀regarded⠀multi-billion-dollar⠀bank that⠀continues⠀to grow⠀with⠀branches⠀in New⠀Jersey,⠀Eastern⠀Pennsylvania⠀and New⠀York. Our⠀longevity⠀is a⠀testament⠀to our⠀commitment⠀to placing⠀our⠀employees,⠀customers,⠀and the⠀communities⠀we serve⠀at the⠀center of⠀all we do.⠀At⠀Provident⠀Bank, we⠀are⠀committed⠀to⠀enhancing⠀our⠀customer⠀and⠀employees’⠀experience.

POSITION⠀OVERVIEW:

Under⠀close⠀supervision,⠀this⠀position⠀is⠀responsible⠀for⠀performing⠀high-level⠀maintenance⠀and⠀departmental⠀audit⠀functions⠀on⠀commercial⠀loans,⠀commercial⠀real⠀estate⠀loans,⠀construction⠀loans,⠀ready⠀reserve⠀and small⠀business⠀loans.⠀This⠀position⠀will⠀include⠀all⠀aspects of⠀transaction⠀processing⠀related to⠀commercial,⠀residential⠀and⠀consumer⠀loan⠀portfolios.⠀Also⠀includes⠀daily⠀recap,⠀customer⠀assistance,⠀scanning⠀and⠀quality⠀assurance.⠀Incumbent⠀is⠀expected⠀to show⠀initiative⠀by⠀training⠀less⠀experienced⠀staff⠀members or⠀take on⠀challenging⠀and/or⠀complex⠀assignments.

KEY RESPONSIBILITIES:

• Assists⠀with⠀managing⠀various⠀servicing⠀activities,⠀including⠀but not⠀limited to⠀application⠀of funds,⠀payment of⠀real⠀estate⠀taxes and⠀customer⠀inquiries⠀on⠀commercial,⠀residential,⠀and⠀consumer⠀loan⠀portfolios.
• Ensures⠀that areas⠀of⠀responsibility⠀meet⠀required⠀deadlines⠀for both⠀internal⠀and⠀external⠀customers.⠀Evaluates⠀and⠀resolves⠀high⠀priority⠀or complex⠀issues⠀through⠀communication⠀and⠀negotiation⠀with⠀customers.
• Responsible⠀for⠀setting up⠀all⠀borrower⠀and⠀financial⠀information⠀for entire⠀portfolio⠀of new⠀loan⠀closings⠀on the⠀appropriate⠀Horizon⠀system.
• Reads⠀and⠀interprets⠀loan⠀documents⠀and⠀approvals⠀for⠀verification⠀of system⠀accuracy.
• Tracks⠀all future⠀interest⠀rate⠀adjustments⠀and⠀verifies⠀accuracy⠀of⠀system-generated⠀letters⠀for⠀compliance⠀with loan⠀documents.
• Alerts⠀management⠀of any⠀upcoming⠀changes⠀that may⠀need⠀special⠀attention.
• Processes⠀all loan⠀modifications,⠀including⠀extensions⠀of⠀maturity,⠀interest⠀rate⠀adjustments,⠀borrower⠀transfers,⠀etc on⠀entire⠀portfolio.
• Inputs⠀and⠀verifies⠀that all⠀modified⠀data has⠀been⠀approved⠀by Credit⠀Committee⠀and/or⠀designated⠀loan⠀officer.
• Administers⠀real⠀estate tax⠀escrow⠀disbursement⠀report for⠀prevention⠀of⠀negative⠀escrow⠀transactions⠀for all⠀loans.
• Directly⠀contacts⠀local⠀municipalities⠀as needed⠀for⠀clarification⠀of amounts⠀due and⠀resolving⠀any⠀discrepancies⠀regarding⠀borrower⠀real⠀estate tax⠀payments⠀made by⠀Provident⠀Bank.
• Responds⠀to all⠀borrower⠀inquiries⠀for⠀reconciliation⠀of escrow⠀transactions.⠀Re-analyzes⠀escrow⠀accounts⠀where⠀deficiencies⠀are⠀noted.
• Handles⠀entire⠀monthly⠀billing⠀process,⠀which⠀includes⠀assuring⠀that all⠀commercial⠀account⠀bills are⠀generated⠀and mailed⠀to⠀customers.
• Adheres⠀to finest⠀quality⠀control⠀standards.
• Contacts⠀borrowers⠀on⠀returned⠀mail items⠀for⠀address⠀verification.
• Processes⠀all⠀monetary⠀transactions⠀including,⠀monthly⠀payments,⠀fees,⠀payoffs,⠀construction⠀and⠀commercial⠀line/loan⠀advances⠀and⠀pay-downs⠀and⠀performs⠀any⠀corrections⠀and⠀adjustments⠀as⠀warranted.
• Perform⠀other⠀duties as⠀assigned⠀by⠀management.

MINIMUM QUALIFICATIONS:

• 3 - 5⠀years of⠀related⠀experience
• High⠀school⠀diploma or⠀GED⠀required
• Interpretation⠀of all⠀loan⠀documentation.
• Ability⠀to⠀exchange⠀information⠀clearly⠀and⠀concisely⠀and to⠀present⠀ideas and⠀report⠀facts.
• Working⠀knowledge⠀of Horizon⠀System, PC⠀skills,⠀Excel and⠀Word
• Ability⠀to create⠀Excel⠀Spread⠀Sheet and⠀utilize⠀formulas⠀for⠀creating⠀bills and⠀various⠀reports.
• Take⠀ownership⠀of⠀workflow⠀and⠀resolve⠀problems⠀with⠀minimal to⠀no⠀supervision.
• Ability⠀to⠀multi-tasking⠀is⠀imperative.
• Excellent⠀communication⠀and⠀organizational⠀skills.
• Strong⠀mathematical⠀background⠀required.