LEAD NETWORK CATALOG MANAGEMENT

Johnson &⠀Johnson is⠀currently⠀looking⠀for a⠀diligent⠀Lead, for⠀Network⠀Data,⠀Reporting⠀and⠀Catalog⠀Management⠀to join⠀our team⠀in⠀Raritan,⠀NJ. This⠀role will⠀be a⠀member of⠀the⠀Network⠀Business⠀Management⠀team and⠀will work⠀with⠀Service⠀Owners in⠀coordinating,⠀redesigning,⠀and making⠀needed⠀changes to⠀the key⠀functional⠀reports⠀and the⠀Network⠀Services⠀global⠀catalog.⠀This role⠀will be⠀responsible⠀for⠀workflows⠀to run and⠀measure⠀the⠀request⠀fulfillment,⠀set⠀baseline⠀and target⠀SLOs. In⠀addition,⠀you will⠀analyze⠀demand to⠀identify⠀resource⠀requirements⠀and⠀opportunities⠀for⠀further⠀standardization⠀and⠀automation.⠀This role⠀will⠀provide⠀support⠀and⠀guidance⠀related to⠀the⠀integration⠀of vendor⠀systems⠀with⠀ServiceNow⠀via APIs,⠀including⠀the⠀development,⠀testing,⠀implementation,⠀and⠀maintenance⠀of these⠀integrations.⠀The⠀anticipated⠀base pay⠀range for⠀this⠀position⠀is⠀$90,000-⠀$144,900.

Additionally,⠀the Lead⠀for⠀Network⠀Data,⠀Reporting,⠀and⠀Catalog⠀Management⠀will be⠀responsible⠀for⠀developing,⠀building,⠀and⠀implementing⠀operational⠀reports to⠀support⠀management⠀of NS⠀operations⠀and⠀service⠀providers.⠀This⠀candidate⠀will also⠀play a⠀role in⠀helping⠀establish⠀and⠀creating a⠀data⠀governance⠀model for⠀future use⠀within GNS⠀using⠀machine⠀learning,⠀AI, and⠀large⠀language⠀model⠀tools.⠀With a⠀solid⠀understanding⠀of data⠀visualization⠀practices,⠀ServiceNow⠀and⠀business⠀analysis,⠀this role⠀will⠀develop,⠀maintain,⠀and⠀support⠀dashboards⠀that help⠀uncover⠀insights⠀in support⠀of the⠀network⠀team. This⠀role⠀demands a⠀strong⠀analytical⠀approach,⠀proficiency⠀in various⠀analytics⠀and⠀collaboration⠀tools,⠀superb⠀communication⠀skills,⠀and the⠀ability to⠀work⠀cross-functionally⠀in a⠀fast-paced⠀environment.⠀Successful⠀execution⠀of these⠀responsibilities⠀contributes⠀significantly⠀to⠀optimizing⠀business⠀processes,⠀improving⠀data⠀quality,⠀and⠀fostering⠀data-driven⠀decision-making⠀within the⠀organization.

Key Responsibilities:

• Design the⠀global⠀service⠀catalog⠀for global⠀network.⠀Including:
• Work⠀with⠀service⠀owners and⠀partners⠀to define⠀requirements⠀and build⠀catalog⠀items that⠀are easy⠀for⠀business⠀associates⠀to⠀understand⠀and order⠀the⠀appropriate⠀services.
• Define⠀turnaround⠀times to⠀set⠀expectations.⠀Where⠀possible⠀provide an⠀estimate⠀of costs.⠀Understand⠀the⠀impacts of⠀any⠀changes to⠀the⠀catalog on⠀other⠀services,⠀support⠀organizations,⠀financials,⠀and⠀reporting⠀and⠀mitigate⠀the⠀risks.
• Communicate⠀changes to⠀partners.⠀Monitor⠀and⠀measure⠀the⠀success of⠀changes⠀and adjust⠀as⠀required.
• Analyze⠀demand to⠀predict⠀resource⠀requirements,⠀opportunities⠀for⠀standardization,⠀and⠀impacts on⠀turnaround⠀times.
• Develop⠀SLOs for⠀each⠀service⠀item. Set⠀baselines⠀and target⠀SLOs.⠀Build⠀metrics to⠀measure⠀attainment⠀and⠀analyze⠀the root⠀cause of⠀missed⠀SLOs.
• Develop⠀catalog⠀workflows⠀to support⠀the flow⠀of work⠀and the⠀ability to⠀measure⠀the⠀effectiveness⠀of the⠀various⠀steps in⠀the⠀process.⠀Analyze⠀opportunities⠀to improve⠀the⠀workflow⠀or replace⠀with⠀automation.⠀Look to⠀standardize⠀or provide⠀self-service⠀where⠀possible.
• Provide⠀backup and⠀coverage⠀for other⠀roles⠀within the⠀organization⠀where⠀experience⠀and skills⠀can be⠀used.
• Train⠀additional⠀personnel⠀in catalog⠀processes
• Administer⠀SharePoint⠀sites,⠀ensuring⠀security,⠀access⠀control,⠀and⠀optimal⠀performance.
• Develop⠀custom⠀SharePoint⠀solutions⠀to enhance⠀collaboration,⠀document⠀management,⠀and⠀workflow⠀automation.
• Support⠀design and⠀development⠀of⠀dashboards⠀and⠀reports⠀using⠀Tableau,⠀ServiceNow,⠀PowerBI,⠀SQL,⠀Alteryx,⠀Excel, or⠀other data⠀related⠀tools.
• Communicate⠀data-driven⠀insights⠀effectively⠀to⠀non-technical⠀partners,⠀facilitating⠀informed⠀decision-making.
• Ability⠀to⠀recognize⠀and⠀articulate⠀critical⠀issues for⠀timely⠀communication⠀and/or⠀escalation.
• Configure⠀and⠀customize⠀ServiceNow⠀modules to⠀align with⠀organizational⠀processes.
• Integrate⠀ServiceNow⠀with other⠀tools and⠀systems⠀for⠀seamless⠀data flow⠀and⠀process⠀automation.
• Retrieve⠀data from⠀the⠀enterprise⠀data lake⠀to develop⠀reports/dashboards.
• Create,⠀manage,⠀and⠀maintain⠀scheduled⠀data⠀sources.
• Maintain⠀licenses⠀and access⠀to the⠀Tableau⠀server⠀using IDMS⠀security⠀groups.
• Manage⠀access⠀tokens for⠀suppliers⠀to use in⠀API⠀integrations.
• Function⠀as an SME⠀for⠀ServiceNow⠀integrations,⠀assisting⠀in table⠀identification⠀and form⠀requirements.
• Effectively⠀communicate⠀findings⠀and⠀trends
• Apply⠀knowledge⠀of AI/ML⠀to create⠀innovative⠀solutions⠀to⠀optimize⠀monitoring,⠀reporting,⠀and⠀analytics.
• Partner⠀with⠀external⠀service⠀providers⠀to provide⠀specific⠀dashboards/reports⠀related to⠀contractual⠀obligations/KPIs
• Maintain⠀and update⠀product⠀and⠀service⠀catalogs,⠀ensuring⠀accuracy⠀and⠀completeness.
• Collaborate⠀with⠀various⠀groups to⠀gather⠀catalog⠀information⠀and update⠀listings⠀accordingly.

Qualifications

Required Qualifications:

• Bachelor’s⠀Degree or⠀equivalent⠀experience
• 6+⠀years of⠀experience
• Strong⠀metrics⠀driven⠀approach⠀to measure⠀service⠀health.
• Demonstrated⠀ability to⠀partner⠀and⠀collaborate⠀with other⠀IT teams⠀and⠀business⠀leaders.
• Strong⠀process⠀flow⠀skills
• Demonstrated⠀strong⠀influence⠀and⠀negotiating⠀skills.
• Experience⠀using⠀PowerBI⠀and⠀Tableau to⠀create⠀interactive⠀dashboards⠀and⠀reports.
• Analyze⠀large⠀datasets⠀to⠀identify⠀trends,⠀patterns,⠀and⠀insights,⠀enabling⠀data-driven⠀decision-making.
• Collaborate⠀with⠀partners⠀to⠀understand⠀business⠀requirements⠀and⠀translate⠀them into⠀actionable⠀analytics⠀solutions.
• Validated⠀expertise⠀in the⠀production⠀of⠀metrics,⠀dashboards,⠀and⠀reports⠀(aging,⠀root⠀cause,⠀queue,⠀etc.)
• Ability⠀to work⠀with other⠀IT⠀partners⠀to develop⠀an⠀understanding⠀of the⠀organization’s⠀goals and⠀objectives.
• Experience⠀in leading⠀operational⠀outcomes⠀in a⠀global⠀environment
• Broad⠀network⠀domain⠀expertise⠀and⠀experience⠀with⠀operational⠀knowledge⠀processes
• Work⠀closely⠀with⠀multi-functional⠀teams to⠀capture⠀data⠀requirements⠀and⠀deliver⠀tailored⠀analytics⠀solutions..
• Sound⠀decision⠀making and⠀judgment.
• Effectively⠀able to⠀establish⠀and meet⠀deadlines⠀and⠀commitments⠀both⠀within the⠀department⠀and key⠀audit⠀partners.
• Professional⠀and⠀positive,⠀can-do⠀attitude⠀and⠀ability to⠀thrive in⠀a⠀fast-paced⠀environment.
• Demonstrates⠀responsibility⠀in⠀balancing⠀multiple⠀commitments,⠀handling⠀competing⠀priorities⠀yet⠀effectively⠀meeting⠀deadlines⠀and⠀commitments⠀to⠀partners.
• Strong⠀leadership⠀presence,⠀comfortable⠀with⠀coaching,⠀guiding,⠀influencing,⠀and⠀establishing⠀relationships⠀with⠀global⠀colleagues⠀of varied⠀organizational⠀titles/roles.
• Excellent⠀verbal &⠀written⠀communication⠀skills

Preferred Qualifications

• Area of⠀Study:⠀Computer⠀Science,⠀Information⠀Technology,⠀Telecommunications,⠀Electrical⠀Engineering,⠀Business
• Industry⠀certifications⠀like⠀ITILv3,⠀Six Sigma,⠀Agile,⠀Scrum,⠀DevOps,⠀Lean⠀and/or⠀lifecycle⠀management
• General⠀understanding,⠀knowledge⠀and⠀experience⠀with⠀network⠀infrastructure⠀and⠀services
• Knowledge⠀of⠀Smartsheet⠀to create⠀interactive⠀dashboards⠀and⠀reports.
• Ability⠀to apply⠀Lean, Six⠀Sigma, or⠀other⠀improvement⠀methodologies.
• Experience⠀with ML,⠀deep⠀learning,⠀TensorFlow,⠀Python,⠀NLP
• Experience⠀in⠀developing⠀data⠀visualizations⠀and⠀reports
• Strong⠀analytical⠀skills to⠀collect,⠀structure,⠀and⠀analyze⠀data.
• Experience⠀using⠀tools such⠀as a data⠀lake,⠀Excel, or⠀SQL to⠀assess⠀data.
• Experience⠀with⠀ServiceNow⠀with a⠀solid⠀understanding⠀of the⠀underlying⠀table⠀structure
• Understanding⠀of⠀ServiceNow⠀ITIL⠀processes⠀(Change,⠀CMDB,⠀Problem,⠀Incident,⠀Request)
• Experience⠀working in⠀a⠀collaborative⠀environment.