At⠀Hackensack⠀Meridian⠀Health we⠀help our⠀patients⠀live⠀better,⠀healthier⠀lives —⠀and we⠀help one⠀another to⠀succeed.⠀With a⠀culture⠀rooted in⠀connection⠀and⠀collaboration,⠀our⠀employees⠀are team⠀members.⠀Here,⠀competitive⠀benefits⠀are just⠀the⠀beginning.⠀It’s⠀also about⠀how we⠀support⠀one⠀another⠀and how we⠀show up⠀for our⠀community.
Together,⠀we keep⠀getting⠀better -⠀advancing⠀our⠀mission to⠀transform⠀healthcare⠀and serve⠀as a⠀leader of⠀positive⠀change.
The⠀Digital⠀Technology⠀Services⠀(DTS)⠀Unified⠀Communications⠀(UC)⠀Engineer I⠀is⠀responsible⠀for⠀analytical⠀tasks and⠀activities⠀associated⠀with the⠀organization's⠀voice⠀communication⠀infrastructure⠀as part of⠀the⠀Hackensack⠀Meridian⠀Health⠀(HMH) UC⠀Team. The⠀scope of⠀responsibility⠀for this⠀position⠀includes,⠀but is not⠀limited to⠀the⠀configuration,⠀deployment,⠀testing,⠀maintenance,⠀monitoring⠀and⠀troubleshooting⠀of⠀telecommunications⠀network⠀components⠀to provide⠀secure,⠀highly-available⠀services⠀for local⠀and remote⠀locations.⠀Duties⠀also⠀entail⠀quality⠀assurance⠀and⠀testing of⠀transmission⠀mediums⠀and⠀infrastructure⠀components.⠀Performs⠀work⠀primarily⠀under⠀direct⠀supervision.⠀Handles⠀basic⠀issues and⠀problems,⠀and refers⠀more⠀complex⠀issues to⠀higher-level⠀staff.
A day in the life of an Digital Technology Services (DTS) Unified Communications (UC) Engineer I at Hackensack Meridian Health includes:
- Follows⠀direction⠀to assist⠀with⠀implementation⠀and⠀testing of⠀new UC⠀solutions⠀and⠀technologies.
- Supports⠀and⠀maintains⠀UC⠀infrastructure⠀including⠀Cisco⠀Networking⠀components,⠀Contact⠀Center and⠀VoIP⠀technologies.
- Work⠀closely⠀with HMH⠀Team⠀Members,⠀DTS⠀support⠀teams, and⠀vendors to⠀resolve⠀incidents⠀in a⠀timely⠀manner.
- Handles⠀basic⠀service⠀requests⠀and works⠀with⠀customers⠀to provide⠀training⠀and user⠀guides as⠀needed.
- Contribute⠀to the⠀documentation⠀in the⠀Knowledge⠀Base,⠀Standard⠀Operating⠀Procedures⠀(SOP),⠀work⠀instructions,⠀job aids,⠀and user⠀guides.
- Participate⠀in project⠀management⠀activities⠀as⠀assigned.
- Participate⠀in the UC⠀On-Call⠀program.
- Other⠀duties⠀and/or⠀projects⠀as⠀assigned.
- Adheres⠀to HMH⠀organizational⠀competencies⠀and⠀standards⠀of⠀behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- Bachelor's⠀degree in⠀IT,⠀Computer⠀Science,⠀Management⠀Information⠀Systems,⠀or other⠀related⠀area of⠀study; An⠀applicable⠀technical⠀certificate;⠀Or⠀equivalent⠀related⠀work⠀experience⠀may be⠀accepted.
- Minimum⠀of 3 years⠀of⠀progressive⠀experience⠀in Unified⠀Communications/PBX⠀user⠀administration⠀and data⠀communications⠀installation.
- Hands-on⠀experience⠀and⠀proficient⠀with the⠀following⠀technologies⠀and⠀systems:⠀a. Cisco⠀IP Phones⠀b. Cisco⠀Communications⠀Manager⠀(CUCM) c.⠀Cisco⠀Jabber d.⠀Cisco⠀Unity⠀Connection⠀(CUC) e.⠀Cisco⠀Instant⠀Message &⠀Presence⠀Server⠀(IM&P)Cisco⠀Contact⠀Center⠀Express⠀(UCCX)⠀(CUCM⠀integration⠀and base⠀configuration⠀) f. Cisco⠀IOS⠀Gateways⠀with Media⠀Gateway⠀Control⠀Protocol⠀(MGCP) and⠀Session⠀Initiation⠀Protocol⠀(SIP)⠀SIP/MGCP⠀Voice⠀Gateways⠀g. SIP⠀Trunking⠀h. Cisco⠀Unified⠀Survivable⠀Remote⠀Site⠀Telephony⠀i. Cisco⠀Mobile &⠀Remote⠀Access
- Detail⠀oriented,⠀strong⠀analytical⠀thinking⠀and⠀problem-solving⠀skills.
- Excellent⠀written⠀and verbal⠀communication⠀skills.
- Proficient⠀computer⠀skills⠀that⠀include⠀but are⠀not⠀limited to⠀Google⠀Suite⠀platforms.
Education, Knowledge, Skills and Abilities Preferred:
- One or⠀more years⠀of prior⠀experience⠀in IT⠀related⠀discipline.
- Healthcare⠀experience.
Licenses and Certifications Preferred:
- Cisco⠀Certified⠀Network⠀Professional⠀(CCNP)⠀Collaboration.
- Information⠀Technology⠀Infrastructure⠀Library⠀(ITIL) 4⠀Foundation⠀certification.
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