IT Technical Support Engineer

Installing⠀and⠀configuring⠀computer⠀hardware⠀operating⠀systems⠀and⠀applications.

Monitoring⠀and⠀maintaining⠀computer⠀systems⠀and⠀networks.

Talking⠀to staff⠀or clients⠀through a⠀series of⠀actions,⠀either⠀face to⠀face or⠀over the⠀telephone⠀to help⠀set up⠀systems or⠀resolve⠀issues.

Troubleshooting⠀system and⠀network⠀problems.

Diagnosing⠀and⠀solving⠀hardware⠀or⠀software⠀faults.

Replacing⠀parts when⠀required.

Providing⠀support,⠀including⠀procedural⠀documentation⠀and⠀relevant⠀reports.

Following⠀diagrams⠀and⠀written⠀instructions⠀to repair⠀a fault or⠀set up a⠀system.

Supporting⠀the⠀roll-out⠀of new⠀applications.

Setting⠀up new⠀users'⠀accounts⠀and⠀profiles⠀and⠀responding⠀within⠀agreed⠀time⠀limits to⠀call-outs.

Working⠀continuously⠀on a task⠀until⠀completion⠀(or⠀referral⠀to third⠀parties,⠀if⠀appropriate).

Prioritising⠀and⠀managing⠀many open⠀cases at⠀one⠀time.

Rapidly⠀establishing⠀a good⠀working⠀relationship⠀with⠀customers⠀and other⠀professionals,⠀e.g.,⠀software⠀developers.

Testing⠀and⠀evaluating⠀new⠀technology.