IT Support Technician

Posted Date 29 Apr 2024

Experience	2 Years	Salary	50000USD - 60000USD
Job Type	Full Time	Company	Veterinary Emergency Group
Job Category	Technician	Qualification	Matric
Gender	Both	Last Date	28 Jul
Vacancies	1	Remote	No
Location(s)	New York , United States

Job Description

Veterinary⠀Emergency⠀Group⠀(VEG) is⠀revolutionizing⠀the⠀Veterinary⠀Emergency⠀experience.⠀Our⠀mission is⠀to help⠀people and⠀their pets⠀when they⠀need it⠀most.⠀Emergency⠀is our⠀middle⠀name. It's⠀all we do,⠀so we do⠀it⠀best.

The⠀way that⠀Veterinary⠀Emergency⠀was meant⠀to be is⠀now a⠀reality.⠀We are⠀reimagining⠀every part⠀of the⠀process⠀with a⠀unique⠀customer⠀experience,⠀a highly⠀trained⠀emergency⠀focused⠀staff, and⠀on-site⠀advanced⠀diagnostic⠀tools and⠀treatments.⠀Our⠀patients⠀see a⠀doctor⠀right away⠀and⠀clients⠀can stay⠀with their⠀pet⠀through⠀every step⠀of the⠀process.⠀We⠀literally⠀tear down⠀old walls⠀to unite⠀customers⠀with their⠀VEGgie⠀heroes and⠀to see the⠀amazing⠀work they⠀do. We⠀liberate⠀our⠀employees⠀to be all⠀they can⠀be. We⠀brush away⠀systems⠀that don't⠀make⠀sense. We⠀crush old⠀rules. We⠀make new⠀rules.

CULTURE⠀AT⠀VEG:

At⠀VEG, we⠀want⠀people and⠀their pets⠀to feel⠀safe,⠀secure,⠀and⠀valued. We⠀aim for⠀our⠀employees⠀to feel⠀the same⠀way. We⠀lead with⠀our values⠀of⠀togetherness,⠀openness,⠀heroic⠀helping,⠀and⠀meaningful⠀moments.⠀We are⠀actively⠀evolving⠀to ensure⠀that VEG⠀is not⠀only the⠀best and⠀brightest⠀place to⠀come work⠀today, but⠀also a⠀leader in⠀how we⠀think⠀about⠀talent and⠀development⠀so that⠀our⠀employees⠀grow along⠀with us.⠀For our⠀customers⠀and their⠀pets, we⠀find a way⠀to say,⠀"Yes". We⠀do the⠀same for⠀our⠀employees.

THE⠀ROLE'S⠀MISSION:

We⠀are⠀looking⠀for an IT⠀Support⠀Technician⠀I to⠀assist the⠀team in⠀our⠀journey to⠀provide⠀outstanding⠀customer &⠀technical⠀service to⠀our fellow⠀VEGgies.

WHO⠀YOU ASPIRE⠀TO⠀BE:

Communication⠀and⠀compassion⠀is a key⠀component⠀to your⠀work⠀personality.⠀This⠀person is⠀inherently⠀curious,⠀finds joy⠀in⠀learning⠀new⠀things,⠀and⠀unafraid⠀to do⠀research⠀to solve⠀problems⠀creatively⠀and⠀independently.⠀You're⠀able to⠀quickly⠀grasp the⠀task at⠀hand and⠀apply⠀value to⠀the team⠀where⠀needed.⠀You love⠀people +⠀pets.

WHAT⠀YOU NEED⠀TO⠀HAVE:

The⠀more the⠀better,⠀but we are⠀open to⠀training⠀the right⠀person, so⠀do not⠀hesitate⠀to apply⠀even if⠀you only⠀have a few⠀of these!

0-2 years⠀of⠀experience⠀or a⠀recent⠀graduate⠀with a⠀well-rounded⠀educational⠀foundation
Extra⠀points if⠀you made a⠀career⠀change and⠀have a⠀rich⠀history in⠀the⠀service⠀and retail⠀landscape
Due⠀to a⠀hybrid⠀work⠀schedule,⠀preferences⠀will be⠀given to⠀NYC⠀residents
Excellent⠀communication,⠀documentation,⠀and⠀presentation⠀skills
Ability⠀to⠀prioritize⠀work⠀tasks
Authentic⠀drive to⠀connect⠀with⠀others to⠀help solve⠀technical⠀problems
An⠀inquisitive⠀mind
Comfortable⠀with⠀Gsuite,⠀JAMF,⠀Okta,⠀Workplace,⠀Zoom,⠀MacOS,⠀iOS, PCs,⠀On/Offboarding⠀employees,⠀and common⠀help desk⠀work flows

WHAT CAN YOU EXPECT TO DO:

Handling⠀service⠀request⠀and⠀incidents⠀to meet⠀the⠀mandated⠀SLAs⠀during⠀your help⠀desk⠀shift
Provide⠀high⠀caliber⠀remote and⠀in-person⠀tech⠀support⠀across the⠀organization
Comfortable⠀working⠀out of our⠀White⠀Plains VQ⠀from time⠀to⠀time
Open⠀availability⠀from 8 am⠀to 12 am,⠀Monday⠀thru⠀Saturday,⠀and⠀rotating⠀emergency⠀overnight⠀on-call⠀duties
Documentation,⠀documentation,⠀documentation
Bring⠀your most⠀authentic⠀self to⠀work and⠀challenge⠀yourself⠀daily
Have⠀fun!!