Posted Date 05 Nov 2024
![]() |
2 Years | ![]() |
65000USD - 70000USD |
---|---|---|---|
![]() |
Full Time | ![]() |
Amplify Education, Inc. |
![]() |
Technician | ![]() |
BS Engineering |
![]() |
Both | ![]() |
03 Feb |
![]() |
1 | ![]() |
No |
![]() |
New York , United States |
The IT Service Desk Technician position at Amplify is designed to support internal employees by troubleshooting and resolving various technical issues, with a focus on workstations, network services, and peripherals. Here’s a breakdown of the role:
As part of the IT Support Team, the IT Service Desk Technician will handle front-line support for both hardware and software issues, primarily for Windows and Mac systems. Responsibilities also include configuration and management of devices through JAMF and Intune, supporting user accounts, and implementing corporate security protocols. The role requires an initial on-site presence for the first two months, after which one remote day per week is allowed.
Amplify values diversity and inclusivity, aiming to build a diverse workforce. This role is ideal for individuals experienced in IT support who enjoy a hands-on approach to technical problem-solving and collaboration in a dynamic K–12 educational technology environment.