IT Manager

• Act as⠀first⠀level of⠀escalation⠀contact⠀for all⠀software⠀application⠀related⠀issues⠀within the⠀hotel
• Solve⠀technical⠀or⠀operational⠀problems⠀as⠀reported⠀by the⠀users on⠀software⠀applications
• Ensure⠀that⠀equipment⠀is in⠀proper⠀working⠀order and⠀application⠀performance⠀is⠀optimized⠀and⠀possess⠀strong⠀knowledge⠀of⠀different⠀types of⠀databases
• Ensure⠀that all⠀24/7⠀systems⠀(i.e.,⠀Property⠀Management⠀system,⠀Point of⠀Sale,⠀Payroll,⠀Back-office⠀systems,⠀Telecom,⠀IPTV⠀system)⠀are⠀monitored⠀and that⠀technical⠀service is⠀available⠀any⠀time
• Managing⠀Disaster⠀Recovery⠀Process⠀and⠀ensuring⠀regular⠀daily⠀backup is⠀taken
• Ensure⠀that hotel⠀systems⠀and data⠀is secured⠀from⠀unwanted⠀intrusion⠀and in⠀line with⠀stated⠀Emirates⠀Palace⠀standards⠀and rules⠀and⠀regulations⠀given by⠀law
• Ensure⠀that IT⠀contingency⠀systems⠀for all⠀key⠀business⠀areas are⠀in proper⠀working⠀order and⠀that staff⠀are⠀trained in⠀the⠀switching⠀to, and⠀use of,⠀these⠀contingency⠀systems
• Follow⠀Emirates⠀Palace⠀Mandarin⠀Oriental⠀policies⠀as they⠀relate to⠀the⠀security⠀and⠀operation⠀of the⠀computer⠀systems
• Ensure⠀that the⠀IT⠀organizational⠀requirements⠀for legal,⠀data⠀protection⠀and PCI⠀compliance⠀are in⠀place
• Ensure⠀that all⠀the⠀applications⠀and⠀related⠀servers⠀are up to⠀date with⠀the latest⠀security⠀patches to⠀minimize⠀internal⠀and⠀external⠀access⠀security⠀risks
• Train⠀and⠀maintain⠀back-up⠀staff for⠀each⠀server-based⠀application
• Ensure⠀first⠀level⠀support⠀backup is⠀in place⠀for all⠀software⠀applications
• In⠀cooperation⠀with all⠀other⠀department⠀heads,⠀design and⠀implement⠀new⠀computer-based⠀procedures⠀that will⠀improve⠀profitability,⠀operations,⠀and work⠀efficiencies
• Coordinate⠀the⠀installation⠀of all new⠀applications⠀or⠀upgrades⠀of⠀existing⠀applications
• Coordinate⠀and review⠀all new⠀software⠀development⠀specific⠀to the⠀hotel, in⠀accordance⠀with⠀policies⠀and⠀standards
• Implement⠀all⠀corporate⠀IT related⠀policies⠀and⠀procedures⠀and carry⠀out an⠀annual⠀self-audit
• Provide⠀advice to⠀better⠀expedite⠀access and⠀to improve⠀the use of⠀information⠀in the⠀Hotel
• Take⠀direction⠀from the⠀Corporate⠀IT⠀department⠀as it⠀relates to⠀the⠀technical⠀operation⠀of⠀computer⠀technology⠀hardware⠀and⠀software
• Communicate⠀status,⠀risks, and⠀opportunities⠀as it⠀relates to⠀Director⠀of IT,⠀Corporate⠀& Regional⠀IT
• Responsible⠀for⠀communication⠀with⠀application⠀vendors⠀and⠀Corporate⠀IT⠀Department
• Responsible⠀for the⠀management⠀and⠀control of⠀all IT⠀budgets of⠀applications⠀according⠀to an⠀agreed⠀plan and⠀budget
• Ensure⠀a business⠀continuity⠀plan is⠀established⠀and tested⠀together⠀with the⠀department⠀heads for⠀all part⠀of the⠀business⠀supported⠀by⠀IT
• Ensure⠀compliance⠀with all⠀local and⠀corporate⠀Audits
• Prepare⠀policies⠀and⠀procedures⠀for the IT⠀department⠀and for⠀user⠀departments
• Keep⠀updated⠀with the⠀latest⠀hotel⠀technology⠀and⠀security⠀risks on a⠀regular⠀basis
• Work⠀within all⠀pre-set⠀budgetary⠀limits

Key Competencies

• Background in BS in Information Technology / Computer Science. ITIL Version 4 certification will be an advantage
• Minimum 2 years of IT Assistant Manager/Manager role
• In depth knowledge of Hospitality Software’s such as Opera PMS, Micros Simphony POS, Sun Finance system, Procurement and Inventory system, Oasys Payroll system, Spa management system etc.), Databases (SQL and Oracle)
• Ability to train colleagues
• Knowledge of PCI and GDPR compliance