IT Field Support Officer

Posted Date 13 Nov 2023

Initiate⠀systems⠀and⠀network⠀troubleshooting⠀and⠀monitoring,⠀ensure⠀that⠀defective⠀components⠀are⠀replaced⠀as⠀needed
Provide⠀on-site⠀and remote⠀support to⠀users for⠀problems⠀related to⠀the⠀network,⠀the⠀operator,⠀the⠀software,⠀operating⠀systems⠀and system⠀hardware⠀diagnosis
Train⠀stores⠀team⠀members on⠀the system⠀and its⠀various⠀applications
Provide⠀the⠀necessary⠀support⠀for the⠀shops POS⠀systems⠀including⠀any issues⠀during the⠀POS daily⠀closing
Support⠀and⠀maintain⠀the⠀inventory⠀machines⠀in terms⠀of⠀software⠀and⠀hardware,⠀and ensure⠀proper⠀connectivity⠀with the⠀servers
Log⠀all the⠀incidents⠀and⠀requests⠀in the⠀Service⠀Desk⠀system
Communicate⠀with⠀network⠀solution⠀providers⠀and other⠀IT support⠀companies⠀and with⠀suppliers⠀in order⠀to get the⠀necessary⠀support⠀regarding⠀Brand⠀Communication⠀interface⠀and⠀files
Prepare⠀status⠀reports⠀and⠀documentation⠀regarding⠀the⠀installation⠀of⠀hardware⠀and⠀networking⠀equipment
Monitor⠀the⠀systems on⠀continuous⠀basis in⠀order to⠀ensure⠀that all⠀IT related⠀devices⠀and⠀equipment⠀are at⠀optimum⠀level of⠀performance,⠀and⠀recommend⠀solutions⠀when⠀needed
Handle⠀the⠀pre-opening⠀phase of⠀new stores⠀in terms⠀of design,⠀installation⠀and⠀configuration

Qualifications

Technical⠀Degree in⠀Computer⠀Science or⠀a related⠀field
2-4⠀years of⠀experience⠀in a⠀similar⠀role
Knowledge⠀in Windows⠀Applications⠀(Windows⠀Clients,⠀Office⠀Applications,⠀Printers⠀and⠀other)
Fluency⠀in⠀English
Valid⠀Driving⠀License is⠀a⠀plus
Proficiency⠀in MS⠀Office
Cultural⠀Awareness:⠀level⠀1
Customer⠀Focus:⠀level⠀2
Analytical⠀Thinking:⠀level⠀2
Attention⠀to⠀details:⠀level⠀2
Change⠀and⠀Adaptability:⠀level⠀2
Communication⠀Skills:⠀level⠀2
Teamwork:⠀level 2