Information Systems Support Specialist

Posted Date 22 Apr 2024

Experience	7 Years	Salary	85000USD - 100000USD
Job Type	Full Time	Company	Gibson Dunn
Job Category	Information Technology	Qualification	BS IT
Gender	Both	Last Date	21 Jul
Vacancies	1	Remote	No
Location(s)	New York , United States

Job Description

Gibson⠀Dunn is a⠀leading⠀global law⠀firm,⠀advising⠀clients on⠀significant⠀transactions⠀and⠀disputes.⠀Our⠀exceptional⠀teams⠀craft and⠀deploy⠀creative⠀legal⠀strategies⠀that are⠀meticulously⠀tailored⠀to every⠀matter,⠀however⠀complex or⠀high-stakes.⠀The⠀firm’s⠀work is⠀distinguished⠀by a⠀unique⠀combination⠀of⠀precision⠀and⠀vision.

Based⠀in New⠀York, you⠀will be an⠀Information⠀Systems⠀Support⠀Specialist⠀and⠀operate in⠀this⠀second⠀level⠀support⠀role with⠀the⠀primary⠀responsibility⠀of⠀providing⠀the⠀technical⠀support to⠀customers⠀along with⠀operational⠀and⠀administrative⠀support⠀for IS⠀functions⠀in this⠀office.⠀This⠀position⠀will⠀actively⠀participate⠀in⠀maintaining⠀and⠀improving⠀the⠀timeliness⠀and⠀quality of⠀IS support⠀provided⠀to all⠀customer⠀constituencies⠀within⠀assigned⠀office(s).

The⠀role⠀reports to⠀the⠀Associate⠀Director⠀of US⠀Tech.

Execute⠀the⠀effective⠀and timely⠀delivery⠀of IS⠀services.
Interact⠀effectively⠀with all⠀customer⠀constituencies,⠀in person⠀when at⠀all⠀possible.
Deploy⠀and⠀maintain⠀the⠀operational⠀availability⠀of all⠀computer⠀related⠀equipment,⠀including⠀PCs,⠀printers,⠀laptops,⠀smartphones,⠀data⠀communication⠀equipment,⠀audio-visual⠀systems⠀and when⠀directed⠀by IS⠀Operations,⠀servers⠀and⠀network⠀infrastructure.
Perform⠀effectively⠀as a⠀second⠀level⠀technical⠀resource⠀to resolve⠀customer⠀issues.
Listen⠀attentively⠀to the⠀problem/issue⠀described⠀by the⠀customer⠀and log⠀all⠀pertinent⠀information⠀into our⠀call⠀tracking⠀program,⠀Footprints.
Contribute⠀detailed⠀solutions⠀into the⠀Footprints⠀Knowledge⠀Base.
Promote⠀effective⠀utilization⠀of firm⠀provided⠀software⠀applications⠀to⠀customers.
Responsible⠀for⠀keeping⠀equipment⠀inventory⠀up to date⠀at all⠀times in⠀our Asset⠀Management⠀System.
Provide⠀technical⠀support⠀and⠀assistance⠀outside of⠀normal⠀business⠀hours as⠀required.
Must⠀have⠀strong⠀organizational⠀skills and⠀be able to⠀prioritize⠀work⠀efficiently,⠀multi-tasking⠀is a⠀must.
Maintain⠀and adhere⠀to⠀Firm-wide⠀and⠀departmental⠀policies,⠀standards,⠀operational⠀guidelines,⠀and⠀administrative⠀procedures⠀relating⠀to IS⠀function.
Participate⠀as an⠀active⠀team⠀member on⠀IS⠀projects⠀to which⠀assigned.

QUALIFICATIONS

Strong⠀verbal,⠀written,⠀interpersonal⠀and team⠀skills
Strong⠀customer⠀service⠀skills
Superior⠀experience⠀with⠀computer⠀hardware,⠀printers,⠀smartphones⠀and⠀audio-visual⠀communications⠀equipment
Physically⠀able to⠀move⠀equipment
Flexibility⠀to work⠀overtime⠀and⠀weekends,⠀based on⠀department⠀needs is⠀required

EXPERIENCE