Information Systems Officer

The⠀International⠀Renewable⠀Energy⠀Agency⠀(IRENA) is⠀an⠀inter-governmental⠀organisation⠀mandated⠀with the⠀widespread⠀and⠀increased⠀adoption⠀and⠀sustainable⠀use of all⠀forms of⠀renewable⠀energy. At⠀present,⠀IRENA has⠀169⠀Members⠀(168⠀States and⠀the⠀European⠀Union)⠀that⠀acceded to⠀its⠀Statute,⠀and 15⠀additional⠀States in⠀the⠀process of⠀accession⠀and⠀actively⠀engaged.⠀IRENA⠀supports⠀countries⠀in their⠀transition⠀to a⠀sustainable⠀energy⠀future,⠀and serves⠀as the⠀principal⠀platform⠀for⠀international⠀cooperation,⠀a centre⠀of⠀excellence,⠀and a⠀repository⠀of policy,⠀technology,⠀resource⠀and⠀financial⠀knowledge⠀on⠀renewable⠀energy.⠀The Agency⠀implements⠀its⠀mandate⠀with a⠀view to⠀sustainable⠀development,⠀increased⠀energy⠀security⠀and⠀low-carbon⠀economic⠀growth and⠀prosperity.

The⠀Division⠀of⠀Administration⠀and⠀Management⠀Services⠀is⠀responsible⠀for⠀providing⠀the⠀Secretariat⠀with⠀efficient⠀support in⠀managing⠀its human⠀and⠀financial⠀resources⠀and⠀ensures⠀effective⠀and timely⠀delivery⠀of Human⠀Resources,⠀Information⠀and⠀Communications⠀Technology,⠀Procurement,⠀Financial,⠀Travel and⠀other⠀General⠀Services.

The⠀Information⠀and⠀Communications⠀Technology⠀(ICT)⠀Section⠀provides a⠀broad⠀range of⠀solutions⠀and⠀services⠀to IRENA⠀offices by⠀enhancing⠀technology⠀to achieve⠀the work⠀programme⠀targets.⠀ICT works⠀on⠀strengthening⠀service⠀delivery⠀operations⠀aimed at⠀enabling⠀staff⠀members,⠀Members⠀and other⠀stakeholders⠀to connect⠀and share⠀knowledge⠀continuously.⠀ICT⠀targets to⠀improve⠀work⠀efficiency⠀with the⠀newest⠀tools,⠀technologies⠀and⠀applications⠀to⠀increase⠀transparency⠀and⠀accountability⠀in the⠀organisation.

Under⠀the⠀overall⠀guidance⠀of the⠀Chief ICT,⠀ICT⠀Section,⠀Administration⠀and⠀Management⠀Service⠀Division,⠀the⠀Application⠀Officer⠀shall⠀perform⠀the⠀following⠀duties:⠀(These⠀duties are⠀not all⠀inclusive⠀nor are⠀all duties⠀carried⠀out by all⠀Application⠀officers.)

• Manages⠀projects⠀involving⠀feasibility⠀studies,⠀systems⠀analysis,⠀design,⠀development⠀and⠀implementation⠀of new,⠀moderately⠀complex⠀systems,⠀and/or,⠀participates⠀as a⠀member of⠀a⠀development⠀team with⠀responsibility⠀for major⠀components⠀of the⠀more⠀complex⠀systems.
• Develops⠀detailed⠀system and⠀other⠀functional⠀specifications⠀and user⠀documentation⠀for major⠀systems.
• Provides⠀specialized⠀advice to⠀users,⠀analyzing⠀users’⠀requirements⠀and⠀translating⠀these into⠀new⠀applications;⠀determines⠀application⠀systems⠀integration⠀and⠀linkage⠀issues.
• Provides⠀specialized⠀advice to⠀the⠀information⠀architecture⠀team on⠀technical⠀requirements⠀and the⠀implications⠀of⠀translating⠀design⠀specifications⠀into⠀database-driven⠀web⠀applications;⠀determines⠀application⠀systems⠀integration⠀and⠀linkage⠀issues.
• Maintains,⠀upgrades⠀or⠀enhances⠀existing⠀user⠀systems;⠀troubleshoots⠀and⠀provides⠀continuing⠀user⠀support,⠀to include⠀resolving⠀difficult⠀problems,⠀advising⠀on the use⠀of new⠀techniques,⠀monitoring⠀transactions⠀to measure⠀performance⠀and⠀continued⠀effectiveness⠀of⠀assigned⠀systems,⠀etc.
• Develops⠀and⠀maintains⠀information⠀systems⠀that⠀require⠀integration⠀of many⠀interrelated⠀systems⠀and⠀program⠀elements;⠀ensures⠀appropriate⠀data⠀security⠀and access⠀controls⠀considering⠀both local⠀and wide⠀area⠀issues.
• Ensure⠀that⠀IRENA's⠀website⠀and other⠀web⠀applications⠀are fully⠀secured,⠀reliable⠀and⠀functional⠀as per⠀SLA.
• Ensure⠀that all⠀the⠀necessary⠀security⠀tests are⠀well⠀defined,⠀recorded⠀and⠀executed⠀on all the⠀applications.
• Ensure⠀that⠀IRENA's⠀applications⠀are⠀optimized⠀design⠀wise,⠀database⠀wise and⠀code⠀wise
• Analyze⠀website⠀traffic,⠀statistics⠀and trends⠀for future⠀enhancements.
• Propose⠀and⠀implement⠀new⠀features⠀for the⠀provision⠀of a user⠀friendly,⠀interactive⠀and⠀efficient⠀on all the⠀applications.
• Organizes⠀and⠀performs⠀unit and⠀integrated⠀testing,⠀designing⠀and⠀utilizing⠀test⠀bases;⠀assists⠀users in⠀acceptance⠀testing.
• Develops⠀training⠀materials,⠀operating⠀and user⠀manuals;⠀trains⠀staff in⠀assigned⠀systems.
• Researches,⠀analyzes⠀and⠀evaluates⠀new⠀technologies⠀and makes⠀recommendations⠀for their⠀deployment.
• Participates⠀in writing⠀reports⠀and papers⠀on⠀systems-related⠀topics,⠀system⠀requirements,⠀information⠀strategy,⠀security⠀framework,⠀data⠀governance,⠀policies,⠀terms of⠀reference,⠀etc.
• Researches,⠀analyzes⠀and⠀evaluates⠀new⠀technologies⠀and makes⠀recommendations⠀for the⠀development⠀of⠀applications⠀projects;⠀coordinates⠀with other⠀information⠀management⠀officers⠀and⠀ensures⠀that the⠀recommendations⠀are⠀aligned⠀with the⠀development⠀policies.
• Handles⠀different⠀aspects of⠀procurement⠀contract⠀administration⠀including⠀establishment⠀of service⠀level⠀agreements⠀with⠀vendors⠀and⠀chargeback⠀policy for⠀users.
• To⠀stay up to⠀date with⠀new ICT⠀technologies⠀and best⠀practice
• Provides⠀guidance⠀to, and⠀may⠀supervise,⠀new/junior⠀staff,⠀consultants,⠀etc.
• Maintains⠀register⠀of ICT⠀application,⠀software,⠀and⠀intangible⠀assets.
• Other⠀duties as⠀required.

Competencies:

• Professionalism:⠀Knowledge⠀of⠀information⠀technology/information⠀management,⠀particularly⠀in systems⠀analysis,⠀database⠀design and⠀programming.⠀Knowledge⠀of several⠀high level⠀programming⠀languages⠀and⠀significant⠀exposure⠀to and⠀demonstrated⠀proficiency⠀in all⠀aspects of⠀programming⠀and⠀analysis.
• Communication:⠀Speaks and⠀writes⠀clearly⠀and⠀effectively;⠀listens to⠀others,⠀correctly⠀interprets⠀messages⠀from⠀others and⠀responds⠀appropriately;⠀asks⠀questions⠀to⠀clarify,⠀and⠀exhibits⠀interest⠀in having⠀two-way⠀communication;⠀tailors⠀language,⠀tone,⠀style and⠀format to⠀match⠀audience;⠀demonstrates⠀openness⠀in sharing⠀information⠀and⠀keeping⠀people⠀informed.
• Teamwork:⠀Works⠀collaboratively⠀with⠀colleagues⠀to achieve⠀organizational⠀goals;⠀solicits⠀input by⠀genuinely⠀valuing⠀others’⠀ideas and⠀expertise;⠀is willing⠀to learn⠀from⠀others;⠀places⠀team⠀agenda⠀before⠀personal⠀agenda;⠀supports⠀and acts⠀in⠀accordance⠀with final⠀group⠀decision,⠀even when⠀such⠀decisions⠀may not⠀entirely⠀reflect⠀own⠀position;⠀shares⠀credit for⠀team⠀accomplishments⠀and⠀accepts⠀joint⠀responsibility⠀for team⠀shortcomings.
• Planning&⠀Organizing:⠀Develops⠀clear⠀goals that⠀are⠀consistent⠀with⠀agreed⠀strategies;⠀identifies⠀priority⠀activities⠀and⠀assignments;⠀adjusts⠀priorities⠀as⠀required;⠀allocates⠀appropriate⠀amount of⠀time and⠀resources⠀for⠀completing⠀work;⠀foresees⠀risks and⠀allows for⠀contingencies⠀when⠀planning;⠀monitors⠀and⠀adjusts⠀plans and⠀actions as⠀necessary;⠀uses time⠀efficiently.
• Accountability:⠀Takes⠀ownership⠀of all⠀responsibilities⠀and⠀honours⠀commitments;⠀delivers⠀outputs⠀for which⠀one has⠀responsibility⠀within⠀prescribed⠀time, cost⠀and⠀quality⠀standards;⠀operates⠀in⠀compliance⠀with⠀organizational⠀regulations⠀and rules;⠀supports⠀subordinates,⠀provides⠀oversight⠀and takes⠀responsibility⠀for⠀delegated⠀assignments;⠀takes⠀personal⠀responsibility⠀for⠀his/her⠀own⠀shortcomings⠀and those⠀of the⠀work unit,⠀where⠀applicable.
• Creativity:⠀Actively⠀seeks to⠀improve⠀programmes⠀or⠀services;⠀offers new⠀and⠀different⠀options to⠀solve⠀problems⠀or meet⠀client⠀needs;⠀promotes⠀and⠀persuades⠀others to⠀consider⠀new ideas;⠀takes⠀calculated⠀risks on⠀new and⠀unusual⠀ideas;⠀thinks⠀“outside⠀the⠀box”;⠀takes an⠀interest⠀in new⠀ideas and⠀new ways⠀of doing⠀things; is⠀not bound⠀by current⠀thinking⠀or⠀traditional⠀approaches.
• Client⠀Orientation:⠀Considers⠀all those⠀to whom⠀services⠀are⠀provided⠀to be⠀“clients”⠀and seeks⠀to see⠀things⠀from⠀clients’⠀point of⠀view;⠀establishes⠀and⠀maintains⠀productive⠀partnerships⠀with⠀clients by⠀gaining⠀their⠀trust and⠀respect;⠀identifies⠀clients’⠀needs and⠀matches⠀them to⠀appropriate⠀solutions;⠀monitors⠀ongoing⠀developments⠀inside and⠀outside⠀the⠀clients’⠀environment⠀to keep⠀informed⠀and⠀anticipate⠀problems;⠀keeps⠀clients⠀informed⠀of⠀progress⠀or⠀setbacks⠀in⠀projects;⠀meets⠀timeline⠀for⠀delivery⠀of⠀products⠀or⠀services⠀to⠀client.
• Commitment⠀to⠀Continuous⠀Learning:⠀Keeps⠀abreast of⠀new⠀developments⠀in own⠀occupation/profession;⠀actively⠀seeks to⠀develop⠀oneself⠀professionally⠀and⠀personally;⠀contributes⠀to the⠀learning⠀of⠀colleagues⠀and⠀subordinates;⠀shows⠀willingness⠀to learn⠀from⠀others;⠀seeks⠀feedback⠀to learn⠀and⠀improve.
• Technological⠀Awareness:⠀Keeps⠀abreast of⠀new⠀technological⠀developments⠀to ensure⠀IRENA's⠀ICT⠀applications⠀are in⠀line with⠀advancements⠀in⠀technology