Help Desk Support College of Nursing Client Services

The University of Illinois Chicago (UIC) is a leading urban public research university and the largest in Chicago. Recognized as a Carnegie RU/VH research institution, UIC enrolls over 34,000 students, one of the most diverse student bodies in the U.S., and is designated as a Minority Serving Institution (MSI), including HSI and AANAPSI. With 16 colleges and a robust health sciences program, UIC fosters innovation and student success.

Position Overview:
UIC seeks a Help Desk Support Specialist to join the College of Nursing IT Service Desk team. This full-time, benefits-eligible position offers a competitive salary and comprehensive benefits, including health, dental, vision, life insurance, pension plans, tuition waivers, and paid leave.

As part of the Client Services team, the role provides IT support to faculty and staff, including:

• IT onboarding and offboarding.
• Systems setup and maintenance.
• Access management via Active Directory.
• User training and technical support (Tier 1).
• Documentation updates and IT consultation.

Key Responsibilities:

• Manage IT support requests via ticketing system, phone, or in-person.
• Ensure timely resolution of issues and coordinate with campus IT teams.
• Identify and address recurring technical problems.
• Develop a knowledge base for IT services and solutions.
• Deliver user education and training as needed.

Qualifications:
Required:

• High school diploma or GED.
• 1+ years of IT support experience, including troubleshooting hardware, software, and network issues.

Preferred:

• Bachelor’s degree and relevant certifications (e.g., CompTIA, MCSE, Network+).
• Knowledge of PowerShell scripting.
• Strong customer service skills.