Head of Hospitality

ExecuJet⠀delivers⠀excellence⠀in a⠀comprehensive⠀range of⠀business⠀aviation⠀services⠀tailored⠀to our⠀clients⠀and⠀partners.⠀We are⠀dedicated⠀to safety⠀and strive⠀for⠀creating a⠀fulfilling⠀workplace⠀through⠀cultivating⠀genuine,⠀open, and⠀engaging⠀relationships⠀with⠀passionate⠀colleagues.

ExecuJet⠀Middle⠀East is⠀currently⠀seeking a⠀Head of⠀Hospitality⠀to fill a⠀vacancy⠀within our⠀Fixed⠀Based⠀Operation⠀(FBO).⠀Responsible⠀for the⠀guest⠀experience⠀through⠀our two⠀Dubai⠀Facilities.

Key Responsibilities:

• Overall⠀responsibility⠀for the⠀guest⠀experience⠀through⠀ExecuJet’s⠀two Dubai⠀facilities.
• Lead⠀the⠀development⠀of a new⠀service⠀design⠀concept⠀centered⠀around⠀delivering⠀exceptional⠀guest⠀experiences.
• Develop⠀and⠀implement⠀a process⠀driven⠀customer⠀experience⠀program⠀for all⠀roles⠀within the⠀front of⠀house⠀team.
• Plan,⠀coordinate,⠀control⠀resourcing⠀model to⠀always⠀ensure a⠀consistently⠀high level⠀of service⠀delivery.
• Responsible⠀for⠀managing⠀F&B⠀budget,⠀ensuring⠀that costs⠀are⠀controlled⠀and stock⠀is⠀accounted⠀for.
• Interview,⠀select and⠀train new⠀members of⠀the front⠀of house⠀team.
• Build⠀strong and⠀lasting⠀relationships⠀with⠀clients,⠀ensuring⠀that⠀customer⠀retention⠀KPIs are⠀met.
• Develop⠀and⠀implement⠀an⠀engaging⠀child⠀activity⠀and gift⠀program⠀for guests⠀travelling⠀with⠀children.
• Inspire⠀and⠀motivate⠀and mentor⠀front of⠀house team⠀to deliver⠀a highly⠀personalized⠀service.
• Ensure⠀that front⠀of house⠀staff⠀follow⠀correct⠀procedures⠀and that⠀ExecuJet⠀grooming⠀standards⠀are⠀followed⠀across the⠀department.
• Compile⠀and⠀maintain⠀guest⠀profiles⠀ensuring⠀that all⠀staff⠀actively⠀gather⠀information⠀on client⠀preferences⠀that can⠀be used to⠀personalize⠀services.
• Personally⠀coordinate⠀and⠀facilitate⠀all high⠀profile⠀VVIP /⠀Head of⠀State⠀visits.
• Drive⠀a culture⠀of⠀innovation⠀and⠀excellence.
• Be⠀willing to⠀travel⠀overseas⠀for client⠀visits.

Requirements:

• 5+ years⠀in⠀Management⠀role in⠀luxury⠀hospitality⠀sector.
• F&B,⠀Front of⠀House,⠀Rooms⠀and/or⠀Guest⠀Relations⠀experience⠀essential.
• Experience⠀in hotel⠀setup /⠀launch.
• Track⠀record of⠀developing⠀staff⠀training⠀programs⠀as well as⠀conducting⠀training.
• Resilient⠀and⠀ambitious⠀with⠀excellent⠀leadership⠀skills.
• Experience⠀in dealing⠀with VIP⠀guests/passengers.
• Must⠀hold UAE⠀Driving⠀license.
• Fluency⠀in written⠀and spoken⠀English.⠀Additional⠀Languages⠀Advantageous⠀(Arabic,⠀Russian or⠀French).

Personal Characteristics:

• Professional
• Trustworthy
• Ability⠀to⠀multi-task⠀in a⠀fast-paced⠀work⠀environment
• Team⠀player
• Able⠀to⠀demonstrate⠀your⠀ability &⠀experience⠀in⠀providing⠀high⠀quality⠀service
• Strong⠀people⠀management⠀experience
• Passionate⠀about⠀customer⠀service,⠀presentation⠀&⠀cleanliness
• KPI⠀and target⠀driven