Front Office Team Leader

A Front⠀Office⠀Team⠀Leader is⠀responsible⠀for⠀managing⠀the first⠀impressions⠀of our⠀resident⠀Guests⠀and,⠀therefore,⠀must⠀perform⠀the⠀following⠀tasks to⠀the⠀highest⠀standards:

Serve⠀as a key⠀point of⠀contact⠀for⠀resident⠀Guests and⠀efficiently⠀respond to⠀resident⠀Guest⠀enquiries

Provide⠀information,⠀advice and⠀booking⠀services⠀for a wide⠀variety of⠀resident⠀Guest⠀enquiries,⠀including⠀city⠀tours,⠀theatre⠀tickets,⠀restaurants,⠀doctors,⠀flight⠀bookings,⠀among⠀others

Process⠀and⠀deliver⠀messages⠀for⠀resident⠀Guests

Deliver⠀and safely⠀storage⠀resident⠀Guest⠀luggage

Plan,⠀organise⠀and⠀control⠀the daily⠀operations⠀of the⠀Concierge⠀Desk to⠀ensure the⠀smooth⠀operation⠀of⠀department

Stay⠀current⠀with all⠀hotel⠀services⠀as well as⠀daily VIP⠀requests⠀and⠀special⠀events

Represent⠀the needs⠀of the⠀Team to⠀others in⠀the⠀hotel

Ensure⠀orderliness⠀and safety⠀guidelines⠀around the⠀lobby and⠀front door⠀areas

Provide⠀support to⠀Management⠀as⠀required,⠀in cases⠀of⠀emergency

Project⠀a⠀professional⠀manner⠀with an⠀emphasis⠀on⠀hospitality⠀and Guest⠀service

Maintain⠀a clean,⠀healthy,⠀and safety⠀working⠀area

Act⠀in⠀accordance⠀with⠀policies⠀and⠀procedures⠀when⠀working⠀with front⠀of house⠀equipment⠀and⠀property⠀management⠀systems

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive⠀attitude⠀and good⠀communication⠀skills
• Commitment⠀to⠀delivering⠀a high⠀level of⠀customer⠀service
• Excellent⠀grooming⠀standards
• Flexibility⠀to respond⠀to a⠀variety of⠀different⠀work⠀situations
• Ability⠀to work on⠀your own⠀and as⠀part of a⠀team
• Knowledge⠀of the⠀local⠀area
• Previous⠀experience⠀managing a⠀team