Front Office Executive

Posted Date 16 Nov 2023

Experience	2 Years	Salary	2000AED
Job Type	Full Time	Company	NMC Healthcare
Job Category	Business Development	Qualification	BS Business
Gender	Both	Last Date	29 Mar
Vacancies	1	Remote	No
Location(s)	Sharjah , United Arab Emirates

Job Description

Responsible⠀to ensure⠀the⠀satisfaction⠀and⠀comfort of⠀the⠀customer.⠀work in a⠀fast-paced⠀environment⠀and⠀demonstrate⠀exceptional⠀multitasking⠀abilities,⠀facilitate⠀and⠀coordinate⠀communication⠀between⠀Emirati⠀patients,⠀family⠀members,⠀and clinic⠀staff.
Whenever⠀a patient⠀or visitor⠀enters the⠀clinic,⠀greet and⠀welcome⠀them.
Register⠀patients⠀in⠀accordance⠀with the⠀clinic's⠀rules and⠀procedures.
Control⠀both⠀incoming⠀and⠀outgoing⠀calls and⠀help⠀clients by⠀transferring⠀calls,⠀responding⠀to⠀inquiries,⠀and giving⠀information.
Ensure⠀reception⠀area is⠀tidy and⠀presentable⠀with all⠀necessary⠀materials⠀(e.g.:⠀pens,⠀forms, and⠀brochures)
To⠀ensure the⠀highest⠀performance⠀from all⠀front⠀office⠀workers,⠀coach,⠀mentor,⠀and train⠀them.
Responds⠀to⠀patients’⠀needs and⠀assists⠀them in⠀completing⠀their⠀transactions⠀at the⠀different⠀departments.
Listen⠀to⠀compliments⠀and⠀criticisms⠀from⠀patients⠀about the⠀clinic's⠀services⠀and⠀address⠀them.
Provide⠀patients⠀with⠀information,⠀assist in⠀resolving⠀issues and⠀concerns,⠀and offer⠀suggestions⠀regarding⠀the⠀services.
Pay⠀attention⠀to and⠀respond to⠀patients'⠀questions⠀concerning⠀hospital⠀rules,⠀practices,⠀and⠀patients'⠀rights and⠀obligations.
Conducts⠀patient⠀satisfaction⠀surveys.
Monitor⠀patients⠀and⠀visitors⠀and ensure⠀their⠀satisfaction.
Assist⠀patients⠀in filling⠀out any⠀required⠀paperwork,⠀including⠀insurance⠀documents.
Contact⠀potential,⠀existing⠀or new⠀Emirati⠀customers⠀through⠀phone to⠀inform⠀about the⠀product,⠀service,⠀Offer etc.⠀available⠀at the⠀clinic.
Monitor⠀the⠀activities⠀leading up⠀to,⠀during,⠀and⠀following⠀a⠀camp.
Work⠀with the⠀center⠀manager to⠀identify⠀possible⠀communities,⠀organizations,⠀and other⠀venues for⠀the⠀development⠀of⠀business.
Arrange⠀a medical⠀camp in⠀conjunction⠀with a⠀municipal⠀authority,⠀the⠀government,⠀communities,⠀organizations⠀etc.
Create⠀and⠀implement⠀a variety⠀of⠀marketing⠀plans for⠀our⠀business⠀to help us⠀draw in⠀new⠀customers⠀and the⠀existing.
Work⠀with the⠀marketing⠀team to⠀advertise⠀the⠀facilities⠀and⠀services⠀offered by⠀our clinic⠀through⠀various⠀marketing⠀platforms.
Bachelor's⠀Degree or⠀equivalent