At Bank of⠀America,⠀we are⠀guided by⠀a common⠀purpose to⠀help make⠀financial⠀lives⠀better⠀through⠀the power⠀of every⠀connection.⠀Responsible⠀Growth is⠀how we run⠀our⠀company⠀and how we⠀deliver⠀for our⠀clients,⠀teammates,⠀communities,⠀and⠀shareholders⠀every⠀day.
One⠀of the⠀keys to⠀driving⠀Responsible⠀Growth is⠀being a⠀great⠀place to⠀work for⠀our⠀teammates⠀around the⠀world.⠀We’re⠀devoted to⠀being a⠀diverse⠀and⠀inclusive⠀workplace⠀for⠀everyone.⠀We hire⠀individuals⠀with a⠀broad⠀range of⠀backgrounds⠀and⠀experiences⠀and invest⠀heavily in⠀our⠀teammates⠀and their⠀families⠀by⠀offering⠀competitive⠀benefits⠀to support⠀their⠀physical,⠀emotional,⠀and⠀financial⠀well-being.
Bank⠀of America⠀believes⠀both in⠀the⠀importance⠀of working⠀together⠀and⠀offering⠀flexibility⠀to our⠀employees.⠀We use a⠀multi-faceted⠀approach⠀for⠀flexibility,⠀depending⠀on the⠀various⠀roles in⠀our⠀organization.
Working⠀at Bank of⠀America⠀will give⠀you a⠀great⠀career⠀with⠀opportunities⠀to learn,⠀grow and⠀make an⠀impact,⠀along with⠀the power⠀to make a⠀difference.⠀Join⠀us!
Job⠀Description:
This⠀role is⠀responsible⠀for the⠀daily⠀management⠀of a⠀financial⠀center and⠀its⠀employees.⠀This role⠀operates⠀as a⠀business⠀owner and⠀is⠀responsible⠀for⠀fostering⠀a team⠀environment,⠀instilling⠀an⠀effective⠀client-centric⠀and risk⠀culture in⠀the⠀center,⠀and⠀demonstrating⠀that we⠀are here⠀collectively⠀to help⠀customers⠀achieve⠀their⠀financial⠀goals. The⠀financial⠀center⠀manager⠀holds a⠀critical⠀role,⠀ensuring⠀operational⠀excellence⠀and⠀cohesive⠀effectiveness.
A Financial Center Manager (responsibilities):
- Develops⠀talent,⠀including⠀proactive⠀sourcing⠀of⠀candidates
- Manages⠀client⠀traffic,⠀engaging⠀and⠀appropriately⠀routing⠀clients⠀and⠀fostering⠀client⠀retention
- Manages⠀business⠀results⠀through⠀formalized⠀management⠀routines⠀and⠀coaching
- Creates⠀a world⠀class⠀client⠀experience⠀environment
- Manages⠀market-level⠀initiative⠀prescribed⠀by market⠀leaders
- Drives⠀operational⠀excellence⠀by⠀engaging⠀employees⠀on⠀business⠀strategy
- Manages⠀organizational⠀priorities⠀and⠀effective⠀execution
Managerial Responsibilities:
- Diversity⠀&⠀Inclusion:⠀Model an⠀inclusive⠀environment⠀for⠀employees⠀and⠀clients,⠀aligned to⠀company⠀D&I⠀goals.
- Manager⠀of Process⠀& Data:⠀Demonstrate⠀deep⠀process⠀knowledge,⠀operational⠀excellence⠀and⠀innovation⠀through a⠀focus on⠀simplicity,⠀data-based⠀decision⠀making and⠀continuous⠀improvement.
- Enterprise⠀Advocate:⠀Communicate⠀enterprise⠀decisions,⠀purpose⠀and⠀results,⠀and⠀connect to⠀team⠀strategy,⠀priorities⠀and⠀contributions.
- Risk⠀Manager:⠀Ensure⠀proper⠀risk⠀discipline,⠀controls⠀and⠀culture⠀are in⠀place to⠀identify,⠀escalate⠀and debate⠀issues.
- People⠀Manager &⠀Coach:⠀Provide⠀inspection,⠀coaching⠀and⠀feedback⠀to⠀motivate,⠀differentiate⠀and⠀improve⠀performance.
- Financial⠀Steward:⠀Actively⠀manage⠀expenses⠀and⠀budgets in⠀alignment⠀with⠀objectives,⠀making⠀sound⠀financial⠀decisions.
- Enterprise⠀Talent⠀Leader:⠀Assess⠀talent and⠀build⠀bench⠀strength⠀for roles⠀across the⠀organization.
- Driver⠀of⠀Business⠀Outcomes:⠀Deliver⠀results by⠀effectively⠀prioritizing,⠀inspecting⠀and⠀appropriately⠀delegating⠀team work.
Required Skills:
- 1+ years⠀leadership⠀experience⠀demonstrated⠀through⠀one or a⠀combination⠀of the⠀following:⠀coaching,⠀training,⠀or⠀motivating⠀a diverse⠀work⠀team
- Is⠀an⠀enthusiastic,⠀highly⠀motivated⠀self-starter⠀with a⠀strong⠀work ethic⠀and⠀intense⠀focus on⠀results,⠀acting in⠀the best⠀interest⠀of the⠀client.
- Collaborates⠀effectively⠀to get⠀things⠀done,⠀building⠀and⠀nurturing⠀strong⠀relationships.
- Displays⠀passion,⠀commitment⠀and drive⠀to deliver⠀an⠀experience⠀that⠀improves⠀our⠀clients’⠀financial⠀lives.
- Is⠀confident⠀in⠀identifying⠀solutions⠀for⠀clients⠀based on⠀their⠀needs and⠀can⠀resolve⠀problems⠀independently⠀or bring⠀in others⠀as⠀needed.
- Communicates⠀effectively⠀and⠀confidently,⠀and is⠀comfortable⠀engaging⠀all⠀clients.
- Has⠀the⠀ability to⠀learn and⠀adapt to⠀new⠀information⠀and⠀technology⠀platforms.
- Applies⠀strong⠀critical⠀thinking⠀and⠀problem-solving⠀skills to⠀meet⠀clients’⠀needs.
- Will⠀follow⠀established⠀processes⠀and⠀guidelines⠀in daily⠀activities⠀to do what⠀is right⠀for⠀clients⠀and the⠀bank,⠀adhering⠀to all⠀applicable⠀laws and⠀regulations.
- Efficiently⠀manages⠀your time⠀and⠀capacity.
- Can⠀manage⠀complexity,⠀prioritize⠀tasks,⠀delegate⠀and⠀execute in⠀a⠀fast-paced⠀environment.
- Can⠀interpret⠀performance⠀results,⠀find⠀opportunities⠀to drive⠀success⠀and hold⠀others⠀accountable⠀to⠀results.
- Can⠀be⠀flexible⠀to work⠀weekends⠀and/or⠀extended⠀hours as⠀needed.
Desired skills:
- 1+ years⠀management⠀experience⠀including⠀hiring,⠀coaching,⠀and⠀developing⠀direct⠀reports
- Experience⠀in⠀financial⠀services⠀and⠀knowledge⠀of⠀financial⠀services⠀industry,⠀products⠀and⠀solutions.
- Experience⠀working in⠀an⠀environment⠀with⠀individual⠀and team⠀goals⠀where⠀goals were⠀routinely⠀met or⠀exceeded.
Skills Used in this Role:
- Coaching
- Customer⠀Focus
- Decision⠀Making
- Establishing⠀Trust
- Influencing
- Learning⠀Agility
- Demonstrating⠀Technology
- Overcoming⠀Objections
- Performance⠀Management
- Risk⠀Management
- Time⠀Management
- Sales⠀Management
- Consumer⠀Products⠀and⠀Solutions
- Cash⠀Management
- Multitasking
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