Field Services Specialist

Posted Date 02 Nov 2023



Experience Icon Experience 5 Years Salary Salary 7000AED
Job Type Icon Job Type Full Time Company Company GE Power Portfolio
Job Category Icon Job Category Engineering Qualification Icon Qualification BS Electrical Engineering
Gender IconGender Male Date Last Date 31 Jan
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Abu Dhabi , United Arab Emirates

Description Job Description


All⠀resources,⠀and⠀logistics⠀required⠀to perform⠀services⠀and⠀maintenance⠀activities⠀on⠀customers'⠀site/property.⠀These⠀activities⠀contribute⠀to,⠀maintain,⠀repair,⠀and⠀refurbish⠀sold or⠀existing⠀products.⠀Includes⠀all types⠀of⠀maintenance⠀service⠀(preventive⠀and⠀remedial),⠀manage⠀maintenance⠀facilities⠀and field⠀services⠀engineering.⠀Impacts⠀quality of⠀own work⠀and the⠀work of⠀others on⠀the team.⠀Executes⠀standard⠀operational/technical⠀tasks⠀typically⠀subject to⠀instructions⠀and work⠀routines.⠀The Field⠀Services⠀Specialist⠀– Drives⠀will⠀provide⠀direction,⠀mentorship,⠀and⠀assistance⠀to work⠀group to⠀meet⠀assigned⠀objectives.⠀In this⠀role you⠀will work⠀within⠀defined⠀parameters⠀to make⠀decisions,⠀apply⠀concepts⠀to issues⠀of⠀moderate⠀complexity,⠀and⠀resolve⠀issues⠀through⠀immediate⠀action or⠀short-term⠀planning.

Roles and Responsibilities:

  • Perform⠀on-site⠀installation⠀of systems⠀and⠀equipment⠀and⠀ongoing⠀preventive⠀maintenance,⠀repair and⠀calibration⠀after⠀installation
  • Respond⠀to⠀requests⠀for⠀emergency⠀repairs⠀and⠀services⠀to⠀troublesome⠀equipment
  • Provide⠀technical⠀instruction⠀and⠀assistance⠀to⠀customer⠀representatives⠀regarding⠀installation,⠀operation,⠀calibration,⠀repair and⠀maintenance⠀at⠀customer's⠀sites
  • Develop⠀and⠀further⠀expand⠀technical⠀knowledge⠀and⠀expertise,⠀currently⠀recognized⠀industry⠀standards⠀for⠀engineering⠀ability
  • Maintain⠀knowledge⠀of⠀applicable⠀product⠀line⠀warranties⠀and⠀accomplish⠀effective⠀warranty⠀administration
  • Plan,⠀prepare⠀and/or⠀instruct⠀both⠀internal⠀and⠀external⠀training⠀programs⠀as⠀required,⠀to impart⠀and⠀perpetuate⠀field⠀engineering⠀and/or⠀product⠀knowledge⠀in area of⠀specialization
  • Perform⠀administrative⠀functions;⠀such as⠀writing⠀technical⠀reports,⠀ordering⠀materials,⠀securing⠀quotations,⠀preparing⠀job status⠀reports,⠀reports to⠀customers,⠀time sheet⠀and⠀expense⠀sheets on⠀a complete⠀timely,⠀and⠀thorough⠀basis
  • Maintain⠀knowledge⠀of the⠀report⠀system to⠀the extent⠀required⠀for timely⠀and⠀accurate⠀input of⠀field⠀information⠀necessary
  • Maintain⠀strong⠀safety⠀mindset to⠀assure the⠀executed⠀work⠀reflects⠀the⠀technical⠀requirements⠀within GE⠀safety⠀standards
  • Maintain⠀knowledge⠀to⠀troubleshoot⠀and⠀provide⠀routine⠀maintenance⠀checkout⠀for wide⠀range of⠀equipment⠀vintage
  • Prepare⠀timely and⠀accurate⠀technical⠀reports⠀for⠀customer⠀records⠀and a⠀reference⠀for future⠀outages

Required Qualifications:

  • Bachelor’s Degree in Electrical Engineering from an accredited university or college
  • Minimum of 5 years of field engineering experience

Eligibility Requirements:

  • Ability and willingness to travel approximately 75% of the time, as required
  • Ability and willingness to possess and maintain a valid driver’s license
  • Ability and willingness to work remotely; as required

Desired Characteristics:

  • Bachelor’s Degree in Electrical Engineering
  • Ability to work effectively with minimum supervision
  • Strong customer service mindset
  • Prior field engineering experience
  • Strong organizational skills
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Prior experience with GE, Siemens, ABB and Allen Bradley equipment

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