Field Service Engineer

Abbott is⠀a global⠀healthcare⠀leader⠀that helps⠀people⠀live more⠀fully at⠀all stages⠀of life.⠀Our⠀portfolio⠀of⠀life-changing⠀technologies⠀spans the⠀spectrum⠀of⠀healthcare,⠀with⠀leading⠀businesses⠀and⠀products⠀in⠀diagnostics,⠀medical⠀devices,⠀nutritionals⠀and⠀branded⠀generic⠀medicines.⠀Our⠀114,000⠀colleagues⠀serve⠀people in⠀more than⠀160⠀countries.

The⠀Opportunity

The⠀Field⠀Service⠀Engineer⠀(FSE) will⠀support⠀Abbott⠀Molecular⠀sales⠀growth by⠀delivering⠀a primary⠀level of⠀instrument⠀field⠀service⠀needed to⠀support⠀customers,⠀field⠀sales, and⠀the⠀Technical⠀Support⠀Team. The⠀FSE will⠀consistently⠀engage in⠀field⠀service⠀activities⠀related to⠀Abbott⠀Molecular⠀instrument⠀systems.⠀The FSE⠀should⠀also be⠀able to⠀apply a⠀basic⠀level of⠀engineering⠀theory to⠀understand⠀root cause⠀issues/problems⠀and apply⠀their⠀solutions⠀to those⠀issues/problems.⠀Service-related⠀activities⠀and⠀findings⠀must be⠀well-documented⠀into the⠀Abbott⠀Molecular⠀call⠀management⠀database,⠀which is⠀part of⠀the Abbott⠀Molecular⠀Quality⠀System.

WHAT YOU’LL DO

• Responsible⠀for⠀implementing⠀and⠀maintaining⠀the⠀effectiveness⠀of the⠀quality⠀system.
• Provide⠀system⠀technical⠀support⠀for Abbott⠀Molecular⠀instrument⠀systems⠀that are⠀located in⠀a US or⠀Canadian⠀geographic⠀territory.
• Provide⠀on demand⠀front line⠀field⠀service⠀support to⠀Abbott⠀Molecular⠀customers.
• Install⠀and verify⠀proper⠀operation⠀of⠀instrument⠀systems in⠀a customer⠀diagnostic⠀laboratory⠀setting.
• Perform⠀scheduled⠀preventative⠀maintenance⠀interventions⠀that⠀include⠀calibration,⠀hardware⠀or⠀software⠀upgrades,⠀and verify⠀work⠀completed.
• Become⠀a⠀technical⠀subject⠀matter⠀expert on⠀current⠀and new⠀instrument⠀products.
• Troubleshoot⠀instrument⠀system⠀problems⠀through⠀telephone⠀support,⠀log file⠀reading,⠀or on-site⠀client⠀visitations.
• Maintain⠀a repair⠀parts⠀inventory⠀and⠀provide⠀input on⠀parts⠀usage⠀related to⠀failures.
• Actively⠀participating⠀in area or⠀worldwide⠀conference⠀calls,⠀service⠀summits,⠀expert⠀meetings⠀and⠀workshops.
• Providing⠀back-up⠀service⠀support⠀outside of⠀assigned⠀territory⠀as⠀needed.
• Provide⠀technical⠀support at⠀Abbott⠀trade⠀shows,⠀sales⠀demonstrations,⠀and⠀customer⠀sites.
• Maintaining⠀and⠀managing⠀your own⠀spare⠀parts⠀field⠀service⠀inventory⠀kits⠀according⠀to defined⠀procedures⠀and⠀service⠀recommendations.
• Create⠀and⠀maintain⠀service⠀records⠀and⠀documents,⠀using a⠀call⠀management⠀system.
• Provide⠀feedback⠀and⠀communication⠀to enhance⠀technical⠀service⠀documents⠀and⠀bulletins⠀that will⠀be used by⠀other⠀field⠀service⠀personnel.
• Provide⠀communication⠀updates to⠀the⠀service⠀manager⠀and other⠀service⠀staff⠀colleagues.

EDUCATION AND EXPERIENCE YOU’LL BRING

• Bachelor's⠀degree in⠀technical⠀discipline:⠀Engineering,⠀Electronics,⠀Life⠀Sciences⠀or⠀Molecular⠀Science.
• Preferred⠀is 2 +⠀years’⠀experience⠀in field⠀service⠀and⠀troubleshooting⠀electromechanical⠀software-controlled⠀instrument⠀systems.
• Have⠀an ability⠀to⠀troubleshoot⠀and repair⠀electromechanical⠀instrument⠀systems.⠀Excellent⠀communication⠀skills-⠀including⠀both⠀verbal and⠀written.
• Pay⠀attention⠀to details⠀and strive⠀for⠀technical⠀excellence⠀in your⠀work.
• Listen⠀to the⠀customer,⠀understand⠀each⠀service⠀situation⠀and⠀provide a⠀response⠀that meets⠀or exceeds⠀customer⠀expectations.
• Can⠀demonstrate⠀proper⠀etiquette⠀and⠀empathy⠀for each⠀customer⠀interaction.
• Ability⠀to work⠀with other⠀internal⠀Abbott⠀cross-functional⠀groups⠀including⠀system⠀application⠀specialists⠀and field⠀sales⠀representatives.
• Ability⠀to⠀document⠀work⠀performed⠀and be⠀well⠀organized.
• Ability⠀to⠀understand⠀and⠀troubleshoot⠀software-based⠀PC⠀programs
• Ability⠀to use⠀standard⠀application⠀software⠀such as-⠀Lotus⠀Notes, MS⠀Word,⠀Excel, and⠀Access.
• Ability⠀to operate⠀laboratory⠀instrumentation⠀including⠀multi-meters,⠀and data⠀acquisition⠀equipment.
• Comprehend,⠀understand,⠀and⠀maintain⠀quality⠀compliance⠀initiatives⠀and⠀procedures⠀that are⠀used⠀within the⠀organization.
• Understanding⠀the⠀fabrication⠀of parts,⠀electromechanical⠀motion⠀control,⠀and⠀mechanical⠀alignment⠀is⠀essential.
• The⠀individual⠀in this⠀position⠀must be⠀able to⠀work well⠀with⠀others and⠀demonstrate⠀proper⠀etiquette⠀and⠀communication⠀skills in⠀all⠀situations.⠀The⠀individual⠀needs to⠀be⠀adaptable⠀to⠀changing⠀priorities⠀and⠀demands.
• Must⠀be willing⠀to travel⠀75%+ to⠀support⠀business⠀demand⠀inside and⠀outside⠀assigned⠀territory.
• Must⠀have a⠀valid⠀driver’s⠀license in⠀the state⠀the⠀candidate⠀currently⠀resides.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with⠀onboarding⠀programs⠀for new⠀employees⠀and⠀tuition⠀assistance
• Financial⠀security⠀through⠀competitive⠀compensation,⠀incentives⠀and⠀retirement⠀plans
• Health⠀care and⠀well-being⠀programs⠀including⠀medical,⠀dental,⠀vision,⠀wellness⠀and⠀occupational⠀health⠀programs
• Paid⠀time⠀off
• 401(k)⠀retirement⠀savings⠀with a⠀generous⠀company⠀match
• The⠀stability⠀of a⠀company⠀with a⠀record of⠀strong⠀financial⠀performance⠀and⠀history of⠀being⠀actively⠀involved⠀in local⠀communities

The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.