Under the⠀FOX⠀banner, we⠀produce⠀and⠀distribute⠀content⠀through⠀some of⠀the⠀world’s⠀leading⠀and most⠀valued⠀brands,⠀including:⠀FOX News⠀Media, FOX⠀Sports,⠀FOX⠀Entertainment,⠀FOX⠀Television⠀Stations⠀and Tubi⠀Media⠀Group. We⠀empower a⠀diverse⠀range of⠀creators⠀to imagine⠀and⠀develop⠀culturally⠀significant⠀content,⠀while⠀building⠀an⠀organization⠀that⠀thrives on⠀creative⠀ideas,⠀operational⠀expertise⠀and⠀strategic⠀thinking.
JOB⠀DESCRIPTION
FOX⠀Corporation⠀is looking⠀for an⠀Executive⠀Support⠀Technician⠀to work in⠀our New⠀York⠀office.⠀The⠀technician⠀will be⠀responsible⠀for⠀providing⠀best in⠀class⠀executive⠀support⠀for FOX⠀employees,⠀including⠀direct⠀support of⠀C-Level⠀Executives.⠀This is a⠀key role,⠀interfacing⠀with⠀executives⠀and⠀clients⠀between⠀the⠀Technology⠀department⠀and across⠀business⠀units. A⠀successful⠀candidate⠀will be⠀technically⠀adept,⠀hands‐on,⠀a⠀self‐starter,⠀passionate⠀about⠀technology,⠀communicative,⠀and⠀collaborative.⠀The⠀Executive⠀Support⠀Technician⠀is⠀required⠀to⠀maintain a⠀high⠀degree of⠀professionalism⠀and⠀discretion,⠀have⠀superior⠀hardware⠀and⠀software⠀skills,⠀and⠀possess⠀strong⠀interpersonal⠀skills.
A SNAPSHOT OF YOUR RESPONSIBILITIES
- Work⠀within the⠀Executive⠀Support⠀team to⠀provide⠀best in⠀class,⠀white-glove⠀support to⠀the FOX⠀Executives⠀and their⠀assistants⠀in the New⠀York⠀office and⠀satellite⠀locations.
- Provide⠀hands on⠀support⠀for FOX⠀Executives⠀who are⠀experiencing⠀desktop⠀hardware,⠀software,⠀mobile,⠀audio/visual,⠀and⠀networking⠀issues and⠀provide⠀complete⠀follow-through⠀to⠀successful⠀resolution.⠀Be⠀proactive⠀in⠀identification⠀of⠀problems⠀to reduce⠀end user⠀downtime.
- Plan,⠀schedule⠀and⠀execute⠀computer⠀equipment⠀installations,⠀imaging,⠀upgrades⠀and⠀replacement⠀projects.
- Provide⠀white⠀glove⠀support⠀during the⠀onboarding⠀and⠀offboarding⠀of⠀executive⠀and⠀assistant⠀new⠀hires.
- Support⠀of special⠀events and⠀executive⠀meetings⠀in house⠀and remote⠀locations⠀requiring⠀travel.
- Log,⠀update,⠀monitor⠀and follow⠀up on⠀support⠀requests⠀in⠀ticketing⠀system.
- Act⠀as⠀escalation⠀point for⠀other⠀Technology⠀support⠀team⠀members.
- Manage⠀and⠀prioritize⠀tasks⠀efficiently,⠀and to the⠀required⠀level of⠀quality,⠀within the⠀context of⠀the⠀objectives⠀supplied⠀by⠀management.
- Procure,⠀image, and⠀deploy Mac⠀and⠀Windows⠀desktops⠀and⠀laptops⠀using the⠀current⠀FOX⠀imaging⠀toolset.
- Stay⠀up to date⠀with the⠀latest⠀technologies⠀and/or⠀updates to⠀key⠀software⠀and⠀hardware⠀used⠀within⠀FOX.
- Train⠀employees⠀on current⠀and new⠀technologies⠀available⠀to⠀them.
- Work⠀directly⠀with the⠀wider⠀Technology⠀team on⠀special⠀projects,⠀including⠀but not⠀limited to⠀new⠀technology⠀deployment⠀and⠀cybersecurity⠀initiatives.
- Work⠀with the⠀support⠀team and⠀all other⠀Technology⠀groups to⠀escalate⠀and⠀follow-up⠀on complex⠀issues and⠀projects.
- Support⠀remote⠀access and⠀cloud⠀technologies⠀to ensure⠀FOX⠀employees⠀can work⠀from⠀remote⠀locations.
- Manage⠀mobile⠀device⠀carrier⠀accounts⠀including⠀add/move/changes⠀and⠀escalations.
- Serve⠀as a⠀liaison⠀between⠀FOX and⠀third-party⠀vendors.
- Provide⠀after-hours⠀and⠀weekend⠀support as⠀needed.
WHAT YOU WILL NEED
- Formal⠀education⠀preferred⠀in a⠀technical⠀discipline.
- Minimum⠀5 years⠀experience⠀in a⠀Corporate⠀Help⠀Desk/Desktop⠀Support⠀environment⠀including⠀support of⠀C-Level⠀Executives.
- An⠀excellent⠀customer⠀service⠀manner is⠀required,⠀with the⠀ability to⠀handle⠀challenging⠀support⠀situations⠀with a⠀calm and⠀methodical⠀approach.
- Demonstrate⠀strong⠀technical⠀knowledge⠀and⠀advanced⠀level⠀troubleshooting⠀skills.
- Detail-oriented⠀to carry⠀out tasks⠀thoroughly⠀with⠀accuracy⠀and⠀consistency.
- Experience⠀working⠀with⠀Active⠀Directory,⠀Microsoft⠀Office 365⠀(client⠀and admin⠀functions;⠀advanced⠀Outlook⠀configuration-⠀i.e.⠀delegations,⠀mailbox⠀access,⠀etc),⠀Okta, and⠀Windows⠀and Mac⠀environments,⠀and have a⠀good⠀understanding⠀of⠀networks⠀in a⠀corporate⠀environment.⠀Knowledge⠀of⠀collaboration⠀tools like⠀Box,⠀Slack,⠀G-Suite,⠀and⠀Zoom.
- Experience⠀with⠀supporting⠀multiple⠀platforms⠀of mobile⠀devices:⠀iOS⠀devices⠀and⠀Android.
- Knowledge⠀of IOT,⠀automation⠀systems,⠀networking,⠀AV, and⠀infosec⠀best⠀practices.
- Ability⠀to quickly⠀and⠀appropriately⠀prioritize⠀and/or⠀escalate⠀multiple⠀requests⠀and bring⠀them to⠀successful⠀resolution.
- Ability⠀to lift⠀and⠀transport⠀moderately⠀heavy to⠀heavy⠀objects,⠀such as⠀computers⠀and⠀peripherals.
- Excellent⠀interpersonal⠀skills for⠀written,⠀oral and⠀face to⠀face⠀communications.
We are an⠀equal⠀opportunity⠀employer⠀and all⠀qualified⠀applicants⠀will⠀receive⠀consideration⠀for⠀employment⠀without⠀regard to⠀race,⠀color,⠀religion,⠀sex,⠀national⠀origin,⠀gender⠀identity,⠀disability,⠀protected⠀veteran⠀status, or⠀any other⠀characteristic⠀protected⠀by law. We⠀will⠀consider⠀for⠀employment⠀qualified⠀applicants⠀with⠀criminal⠀histories⠀consistent⠀with⠀applicable⠀law.
At⠀FOX, we⠀foster a⠀culture⠀and⠀environment⠀where⠀everyone⠀feels⠀welcome⠀and can⠀thrive. We⠀are deeply⠀committed⠀to⠀diversity,⠀equity,⠀and⠀inclusion,⠀including⠀attracting,⠀retaining,⠀and⠀promoting⠀diverse⠀talent⠀across our⠀company.⠀We live in⠀a diverse⠀world,⠀with⠀different⠀ideas and⠀different⠀perspectives⠀that come⠀together⠀to spark⠀new ideas⠀and make⠀great⠀things⠀happen.⠀That means⠀reflecting⠀the⠀diversity⠀of the⠀world⠀around us⠀is⠀critical⠀to our⠀company’s⠀success.⠀We ensure⠀that our⠀viewers,⠀communities⠀and⠀employees⠀feel⠀heard,⠀represented,⠀and⠀celebrated⠀both on⠀screen and⠀off.
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