Employee Relations Manager

At Emirates, we are committed to connecting the world through our global hub in Dubai and innovating continuously to enhance our customers' experience and ensure they 'Fly Better.' The Employee Relations Manager will lead the Employee Relations (ER) unit, delivering efficient ER operations and providing support to various business areas within the group. This role will involve leading a team of advisors/partners in employee relations matters, ensuring processes align with company values, and promoting positive employee relations through good practice.

Key Responsibilities:

• Team Leadership:

  • Lead a team of ER Advisors/Partners responsible for guiding business leaders on HR policies, ensuring fair and consistent application to foster positive employee relations.

• Operational Management:

  • Oversee the day-to-day operations of the Employee Relations unit, ensuring alignment with the broader HR strategy to optimize service delivery and productivity.

• Employee Development:

  • Mentor and develop employees through onboarding, training, performance management, and ensuring team morale and motivation are maintained.

• Complex Case Management:

  • Manage escalated or complex ER cases, acting as a liaison with Group Legal on cases that may result in potential legal action.

• Cross-functional Collaboration:

  • Maintain strong working relationships with HR Business Partners, Centers of Excellence, and other teams to provide proactive and positive ER services.

• KPI Development:

  • Design and measure key performance indicators (KPIs) and operational reports, ensuring continuous improvement and service excellence within the ER unit.

• Resource Planning:

  • Forecast volumes and manage the handling of ER inquiries, providing input into resource and budgetary needs.

• Leadership of Specialist Teams:

  • Lead and oversee other specialist colleagues/teams within the ER unit, such as workforce management and HR analytics.

Qualifications & Experience:

• Education:

  • Degree or Honors (12+3 or equivalent) in a relevant field.
  • Post-graduate qualification in a HR-specific field is an asset.

• Experience:

  • Minimum 8+ years of progressive experience in Employee Relations and Human Resources.
  • In-depth knowledge of Employment Relations practices.

• Skills & Competencies:

  • Customer-focused, with the ability to design services that meet diverse customer needs.
  • Strong relationship-building and communication skills at all organizational levels.
  • Flexible problem-solving skills, balancing policy, best practice, and legal considerations.
  • Comfortable with data and analytics to demonstrate impact and return on investment.
  • An inspiring leader capable of engaging both the team and the wider organization.
  • Strong project management experience in a live environment.
  • Self-motivated with a growth mindset and intellectual curiosity.

Why Join Emirates?
At Emirates, we believe that great things happen when smart, passionate, and creative people come together. If you're a strategic and people-focused leader who thrives in a dynamic environment, this is an exciting opportunity to make a lasting impact on our employees and contribute to our success as a world-leading airline.