Duty Manager

Posted Date 08 Nov 2023



Experience Icon Experience 2 Years Salary Salary 3500AED
Job Type Icon Job Type Full Time Company Company Marriott International, Inc
Job Category Icon Job Category Hotel Staff Qualification Icon Qualification Matric
Gender IconGender Both Date Last Date 19 Dec
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Abu Dhabi , United Arab Emirates

Description Job Description

Assist⠀staff with⠀expediting⠀problem⠀payments⠀(e.g.,⠀problems⠀processing⠀credit⠀card).⠀Follow up⠀with guest⠀regarding⠀satisfaction⠀with⠀guest-related⠀issues.⠀Process⠀all guest⠀check-ins⠀by⠀confirming⠀reservations,⠀assigning⠀room, and⠀issuing⠀and⠀activating⠀room key.⠀Process⠀all⠀payment⠀types such⠀as room⠀charges,⠀cash,⠀checks,⠀debit, or⠀credit.⠀Set up⠀accurate⠀accounts⠀for each⠀guest upon⠀check-in⠀(i.e.,⠀sharewiths,⠀separate⠀room/tax/incidentals,⠀comp).⠀Anticipate⠀sold-out⠀situations⠀and obtain⠀satisfactory⠀alternative⠀accommodations⠀when the⠀property⠀cannot⠀accommodate⠀guests⠀with⠀reservations.⠀Block⠀rooms in⠀the⠀computer⠀and⠀identify⠀designated⠀requirements⠀and⠀requests.⠀Contact⠀appropriate⠀individual⠀or⠀department⠀(e.g.,⠀Bellperson,⠀Housekeeping)⠀as⠀necessary⠀to resolve⠀guest⠀call,⠀request,⠀or⠀problem.⠀Coordinate⠀with⠀Housekeeping⠀to track⠀readiness⠀of rooms⠀for⠀check-in.⠀Review⠀shift⠀logs/daily⠀memo books⠀and⠀document⠀pertinent⠀information⠀in⠀logbooks.⠀Count bank⠀at the⠀beginning⠀and end of⠀shift.⠀Balance⠀and drop⠀receipts⠀according⠀to⠀Accounting⠀specifications.



Assist⠀management⠀in hiring,⠀training,⠀scheduling,⠀evaluating,⠀counseling,⠀disciplining,⠀motivating⠀and⠀coaching⠀employees;⠀serve as a⠀role model⠀and first⠀point of⠀contact of⠀the⠀Guarantee⠀of Fair⠀Treatment/Open⠀Door⠀Policy⠀process.⠀Report⠀accidents,⠀injuries,⠀and unsafe⠀work⠀conditions⠀to⠀manager;⠀complete⠀safety⠀training⠀and⠀certifications.⠀Follow all⠀company⠀policies⠀and⠀procedures;⠀ensure⠀uniform⠀and⠀personal⠀appearance⠀are clean⠀and⠀professional;⠀maintain⠀confidentiality⠀of⠀proprietary⠀information.⠀Anticipate⠀and⠀address⠀guests’⠀service⠀needs.⠀Speak with⠀others⠀using⠀clear and⠀professional⠀language;⠀prepare⠀and review⠀written⠀documents⠀accurately⠀and⠀completely;⠀answer⠀telephones⠀using⠀appropriate⠀etiquette.⠀Develop⠀and⠀maintain⠀positive⠀working⠀relationships⠀with⠀others.⠀Ensure⠀adherence⠀to quality⠀expectations⠀and⠀standards.⠀Stand,⠀sit, or⠀walk for⠀an⠀extended⠀period of⠀time.⠀Move,⠀lift,⠀carry,⠀push,⠀pull, and⠀place⠀objects⠀weighing⠀less than⠀or equal⠀to 10⠀pounds⠀without⠀assistance.⠀Perform⠀other⠀reasonable⠀job duties⠀as⠀requested.

Marriott⠀International⠀is an⠀equal⠀opportunity⠀employer.⠀We believe⠀in hiring⠀a diverse⠀workforce⠀and⠀sustaining⠀an⠀inclusive,⠀people-first⠀culture.⠀We are⠀committed⠀to⠀non-discrimination⠀on any⠀protected⠀basis,⠀such as⠀disability⠀and⠀veteran⠀status, or⠀any other⠀basis⠀covered⠀under⠀applicable⠀law.

At⠀Aloft, we⠀aren’t⠀your⠀typical⠀hotel—but⠀we⠀aren’t⠀too cool⠀for school⠀either.⠀We’re⠀here to be⠀our⠀guests’⠀launching⠀and⠀landing⠀pad.⠀Whether⠀they are⠀taking⠀their dog⠀for a walk⠀and coming⠀back for a⠀drink,⠀wrapping⠀up a day⠀of⠀meetings⠀with⠀coworkers,⠀or⠀they’re⠀in town to⠀see⠀family,⠀friends,⠀or their⠀favorite⠀band, we⠀offer a⠀hub for⠀connection⠀to others⠀and the⠀area⠀around⠀them, with⠀modern⠀design and⠀personality⠀to boot.⠀We’re⠀looking⠀for⠀confident⠀self-expressers⠀who⠀aren’t⠀afraid to⠀draw⠀outside⠀the lines.⠀If you are⠀someone⠀who gets⠀excited⠀about the⠀possibilities⠀to connect⠀with⠀others,⠀then Aloft⠀Hotels is⠀the place⠀for you.⠀In joining⠀Aloft⠀Hotels,⠀you join a⠀portfolio⠀of brands⠀with⠀Marriott⠀International.⠀Be where⠀you can do⠀your best⠀work,⠀begin your⠀purpose,⠀belong to⠀an amazing⠀global⠀team, and⠀become the⠀best⠀version of⠀you.

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