Duty Manager

Assist⠀staff with⠀expediting⠀problem⠀payments⠀(e.g.,⠀problems⠀processing⠀credit⠀card).⠀Follow up⠀with guest⠀regarding⠀satisfaction⠀with⠀guest-related⠀issues.⠀Process⠀all guest⠀check-ins⠀by⠀confirming⠀reservations,⠀assigning⠀room, and⠀issuing⠀and⠀activating⠀room key.⠀Process⠀all⠀payment⠀types such⠀as room⠀charges,⠀cash,⠀checks,⠀debit, or⠀credit.⠀Set up⠀accurate⠀accounts⠀for each⠀guest upon⠀check-in⠀(i.e.,⠀sharewiths,⠀separate⠀room/tax/incidentals,⠀comp).⠀Anticipate⠀sold-out⠀situations⠀and obtain⠀satisfactory⠀alternative⠀accommodations⠀when the⠀property⠀cannot⠀accommodate⠀guests⠀with⠀reservations.⠀Block⠀rooms in⠀the⠀computer⠀and⠀identify⠀designated⠀requirements⠀and⠀requests.⠀Contact⠀appropriate⠀individual⠀or⠀department⠀(e.g.,⠀Bellperson,⠀Housekeeping)⠀as⠀necessary⠀to resolve⠀guest⠀call,⠀request,⠀or⠀problem.⠀Coordinate⠀with⠀Housekeeping⠀to track⠀readiness⠀of rooms⠀for⠀check-in.⠀Review⠀shift⠀logs/daily⠀memo books⠀and⠀document⠀pertinent⠀information⠀in⠀logbooks.⠀Count bank⠀at the⠀beginning⠀and end of⠀shift.⠀Balance⠀and drop⠀receipts⠀according⠀to⠀Accounting⠀specifications.

Assist⠀management⠀in hiring,⠀training,⠀scheduling,⠀evaluating,⠀counseling,⠀disciplining,⠀motivating⠀and⠀coaching⠀employees;⠀serve as a⠀role model⠀and first⠀point of⠀contact of⠀the⠀Guarantee⠀of Fair⠀Treatment/Open⠀Door⠀Policy⠀process.⠀Report⠀accidents,⠀injuries,⠀and unsafe⠀work⠀conditions⠀to⠀manager;⠀complete⠀safety⠀training⠀and⠀certifications.⠀Follow all⠀company⠀policies⠀and⠀procedures;⠀ensure⠀uniform⠀and⠀personal⠀appearance⠀are clean⠀and⠀professional;⠀maintain⠀confidentiality⠀of⠀proprietary⠀information.⠀Anticipate⠀and⠀address⠀guests’⠀service⠀needs.⠀Speak with⠀others⠀using⠀clear and⠀professional⠀language;⠀prepare⠀and review⠀written⠀documents⠀accurately⠀and⠀completely;⠀answer⠀telephones⠀using⠀appropriate⠀etiquette.⠀Develop⠀and⠀maintain⠀positive⠀working⠀relationships⠀with⠀others.⠀Ensure⠀adherence⠀to quality⠀expectations⠀and⠀standards.⠀Stand,⠀sit, or⠀walk for⠀an⠀extended⠀period of⠀time.⠀Move,⠀lift,⠀carry,⠀push,⠀pull, and⠀place⠀objects⠀weighing⠀less than⠀or equal⠀to 10⠀pounds⠀without⠀assistance.⠀Perform⠀other⠀reasonable⠀job duties⠀as⠀requested.

Marriott⠀International⠀is an⠀equal⠀opportunity⠀employer.⠀We believe⠀in hiring⠀a diverse⠀workforce⠀and⠀sustaining⠀an⠀inclusive,⠀people-first⠀culture.⠀We are⠀committed⠀to⠀non-discrimination⠀on any⠀protected⠀basis,⠀such as⠀disability⠀and⠀veteran⠀status, or⠀any other⠀basis⠀covered⠀under⠀applicable⠀law.

At⠀Aloft, we⠀aren’t⠀your⠀typical⠀hotel—but⠀we⠀aren’t⠀too cool⠀for school⠀either.⠀We’re⠀here to be⠀our⠀guests’⠀launching⠀and⠀landing⠀pad.⠀Whether⠀they are⠀taking⠀their dog⠀for a walk⠀and coming⠀back for a⠀drink,⠀wrapping⠀up a day⠀of⠀meetings⠀with⠀coworkers,⠀or⠀they’re⠀in town to⠀see⠀family,⠀friends,⠀or their⠀favorite⠀band, we⠀offer a⠀hub for⠀connection⠀to others⠀and the⠀area⠀around⠀them, with⠀modern⠀design and⠀personality⠀to boot.⠀We’re⠀looking⠀for⠀confident⠀self-expressers⠀who⠀aren’t⠀afraid to⠀draw⠀outside⠀the lines.⠀If you are⠀someone⠀who gets⠀excited⠀about the⠀possibilities⠀to connect⠀with⠀others,⠀then Aloft⠀Hotels is⠀the place⠀for you.⠀In joining⠀Aloft⠀Hotels,⠀you join a⠀portfolio⠀of brands⠀with⠀Marriott⠀International.⠀Be where⠀you can do⠀your best⠀work,⠀begin your⠀purpose,⠀belong to⠀an amazing⠀global⠀team, and⠀become the⠀best⠀version of⠀you.