Director of Spa

• Communicate⠀with team⠀to⠀identify⠀areas for⠀improvement⠀and to⠀develop⠀and⠀implement⠀a⠀continuous⠀improvement⠀program
• To⠀ensure all⠀staff⠀understand⠀each of⠀their own⠀responsibilities⠀and job⠀description⠀correctly
• To⠀ensure⠀submission⠀of all⠀reports to⠀be⠀accurate⠀and⠀concise⠀with⠀operations⠀and other⠀concerned
• To⠀provide⠀clear⠀understanding⠀to the⠀team about⠀spa costs⠀and⠀expenses
• Conduct⠀weekly⠀meetings⠀to all⠀staff⠀about the⠀following⠀issues:⠀weekly⠀revenues⠀opportunities,⠀review of⠀sales⠀techniques,⠀and⠀quality of⠀staff⠀work,⠀training⠀needs, and⠀any other⠀items⠀which may⠀be⠀concerned
• Organize⠀the⠀up-selling⠀training⠀programs,⠀spa⠀promotions,⠀and event⠀trainings⠀for each⠀managers⠀and their⠀team
• To⠀monitor⠀retail⠀displays⠀and spa⠀service⠀displays,⠀in spa and⠀public⠀areas
• Plan⠀and create⠀internal⠀spa⠀promotion⠀packages
• To⠀evaluate⠀and guide⠀all spa⠀staff as⠀needed to⠀improve⠀their⠀skills and⠀performances
• Work⠀closely⠀with the⠀Hotel to⠀ensure⠀that our⠀Spa and⠀hotel⠀activities⠀are⠀coordinated
• Work⠀collaboratively⠀with⠀others to⠀achieve⠀common⠀goals,⠀serves⠀effectively⠀in both⠀team⠀leader and⠀team⠀member⠀roles, and⠀promotes⠀collaboration⠀and⠀teamwork⠀with⠀others

Competencies and background

• University⠀Degree in⠀Business⠀Management⠀/⠀Hospitality⠀Management⠀or⠀relevant⠀field
• Managerial⠀experience⠀in a high⠀luxury⠀spa,⠀preferably⠀5 star⠀hotel
• Passion⠀for⠀excellence⠀and driven⠀for⠀results
• Great⠀ability in⠀building⠀effective⠀team and⠀managing⠀diversity
• Portrays⠀work⠀ethics,⠀values and⠀integrity
• Excellent⠀communicator⠀and⠀interpersonal⠀savvy