Director of Operations

Posted Date 14 Feb 2024

Experience	4 Years	Salary	70000USD - 90000USD
Job Type	Full Time	Company	Saint Peter's University
Job Category	Information Technology	Qualification	BS IT
Gender	Both	Last Date	14 May
Vacancies	1	Remote	No
Location(s)	New Jersey , United States

Job Description

The⠀Director⠀of⠀Operations⠀is a team⠀member in⠀the⠀Enrollment⠀Services⠀area,⠀which⠀comprises⠀the⠀University⠀Registrar,⠀Financial⠀Aid,⠀Student⠀Accounts⠀and the⠀OneCard⠀offices.⠀The⠀Director⠀of⠀Operations⠀is⠀responsible⠀for⠀providing⠀complex⠀technical⠀assistance⠀and⠀support of⠀Ellucian⠀Colleague⠀SIS,⠀CSGold,⠀Slate,⠀Informer⠀and all⠀external⠀platforms⠀that are⠀integrated⠀with our⠀SIS. The⠀Director⠀will also⠀perform⠀complex⠀technical⠀support⠀duties⠀pertaining⠀to the use⠀of ERP⠀modules⠀such as⠀those⠀serving⠀financial⠀aid;⠀serves as⠀an⠀advanced⠀module⠀user and⠀the⠀primary⠀liaison⠀with⠀Information⠀Technology⠀regarding⠀the⠀resolution⠀of⠀financial⠀aid module⠀problems;⠀and⠀performs⠀related⠀work as⠀assigned.

Current⠀Salary⠀Range:⠀$70,000⠀–⠀$90,000⠀based on⠀experience

Duties & Responsibilities

Responsible⠀for the⠀creation,⠀setup,⠀testing⠀and⠀modification⠀of the⠀financial⠀aid⠀module,⠀updating⠀FA rules⠀in⠀Colleague⠀and⠀preparing⠀for the⠀financial⠀aid⠀processing⠀year.
Liaison⠀with⠀Information⠀Technology⠀on all⠀technical⠀aspects of⠀creating,⠀testing,⠀upgrading⠀and⠀modifying⠀the FA⠀module in⠀Colleague.
Tests⠀and⠀prepares⠀financial⠀aid files⠀for⠀packaging.⠀Runs⠀simulations,⠀batch⠀posts⠀scholarships,⠀calculates⠀NJ Tuition⠀Assistance⠀Grant⠀(TAG)⠀awards,⠀creates⠀estimated⠀aid⠀letters⠀for new⠀incoming⠀students,⠀and⠀revises⠀package⠀letters⠀when aid⠀is⠀adjusted⠀due to⠀changes in⠀enrollment,⠀housing⠀status,⠀and ISIR⠀transaction⠀updates.
Responsible⠀for Common⠀Originations⠀and⠀Disbursement⠀(COD)⠀processing⠀and⠀reconciliation⠀of federal⠀grants,⠀transaction⠀processing⠀and the⠀import/export⠀of⠀Institutional⠀Student⠀Information⠀Report⠀(ISIR)⠀data.
Creates⠀and runs⠀reports⠀for⠀operational⠀needs of⠀FA;⠀reviews⠀error⠀lists;⠀makes data⠀corrections.
Runs⠀batch⠀processes⠀for⠀financial⠀aid for⠀PELL⠀corrections,⠀latest⠀ISIR⠀transactions,⠀and⠀unlinked⠀ISIR⠀records.
Manages⠀the⠀Communications⠀Management⠀module for⠀financial⠀aid.⠀Creates,⠀reviews,⠀and⠀revises⠀rules⠀associated⠀with⠀missing⠀information⠀requests⠀to⠀students⠀and links⠀SAR⠀comments⠀codes as⠀determined⠀by the⠀Department⠀of⠀Education.
interact⠀with the⠀Enrollment⠀Services⠀team for⠀ad-hoc⠀reporting⠀and⠀training;⠀maintains⠀computed⠀fields as⠀well as⠀developing⠀scripts⠀for the⠀end-users.
Functions⠀as the⠀primary⠀liaison⠀with⠀Information⠀Technology⠀(IT) staff⠀regarding⠀departmental⠀use of the⠀Colleague⠀module(s);⠀provides⠀advanced⠀user⠀support to⠀Enrollment⠀Services⠀staff.
Familiarity⠀with⠀exporting⠀and⠀extracting⠀data as it⠀pertains⠀to⠀internal⠀and⠀external⠀databases.
Performs⠀technical⠀administrative⠀duties;⠀back end⠀support⠀for⠀modifications⠀to the SIS⠀for⠀compliance⠀with⠀regulations.
Responds⠀to various⠀inquiries⠀and⠀correspondence;⠀prepares⠀information⠀and data⠀requested⠀for⠀administrative⠀review;⠀prepares⠀reports,⠀files, and⠀other⠀documents.
Interact⠀with⠀departmental⠀external⠀vendors to⠀support⠀acquired⠀complex⠀computer⠀application⠀systems,⠀providing⠀for the⠀definition⠀and⠀resolution⠀of⠀technical⠀and⠀procedural⠀problems,⠀and the⠀adaptation⠀and⠀maintenance⠀of the⠀applications⠀and⠀systems.

Qualification Standards

Initiate⠀and help⠀coordinate⠀complex,⠀Colleague⠀related⠀system⠀projects.
Communicate⠀with⠀technical⠀and⠀non-technical⠀users.
Prioritize⠀work while⠀maintaining⠀a high⠀level of⠀customer⠀service.
Perform⠀a variety⠀of⠀technical⠀systems⠀analysis⠀and⠀testing.
Experience⠀with⠀Entrinsik⠀Informer⠀preferred.
Knowledge⠀of the⠀relational⠀database⠀model,⠀database⠀concepts,⠀query and⠀data⠀extraction⠀tools,⠀i.e.⠀Uniquery,⠀SQL,⠀Unidata
Utilize⠀organizational⠀skills and⠀initiative⠀to⠀streamline⠀processes.
Provide⠀a working⠀knowledge⠀of design,⠀development⠀and⠀implementation⠀of an⠀integrated⠀management⠀information⠀system,⠀system⠀applications⠀and⠀limitations,⠀and other⠀related⠀areas.
Troubleshoot,⠀analyze,⠀and⠀resolve⠀student⠀and⠀administrative⠀disputes.
Attends⠀meetings,⠀conferences,⠀and⠀workshops⠀to stay⠀current⠀with⠀industry⠀practices.
During⠀peak⠀registration⠀periods,⠀start-of-term⠀and open⠀house,⠀extended⠀hours are⠀required.
The⠀University⠀Registrar⠀may assign⠀additional⠀duties as⠀needed.

Education

Bachelor’s⠀degree in⠀Information⠀Technology⠀or an⠀Associates⠀Degree in⠀Computer⠀Science/Programming⠀with at⠀least two⠀years of⠀programming⠀or systems⠀development⠀experience.