Director of Information Technology

At⠀Frontier,⠀seeing⠀what's⠀beyond the⠀horizon is⠀in our⠀fiber. And⠀we’ve⠀been doing⠀just that⠀for over⠀80 years⠀–⠀connecting⠀communities⠀with⠀emerging⠀communications⠀technology⠀across the⠀country.⠀At⠀Frontier,⠀we’re⠀transforming⠀our⠀business⠀to break⠀new ground⠀and taking⠀the⠀digital⠀revolution⠀across the⠀nation.⠀We’ve⠀invested⠀over $1.6B⠀to roll⠀out⠀fiber-fast⠀internet⠀to 10m+⠀homes by⠀2025.⠀We’re⠀growing⠀our team⠀so you can⠀join us in⠀exploring⠀and⠀opening⠀new⠀frontiers.⠀Here,⠀you’ll⠀have the⠀opportunity⠀to build a⠀powerful⠀foundation⠀for⠀America’s⠀future and⠀yours.

What⠀we’re⠀seeking:

As⠀the⠀Director⠀of⠀Information⠀Technology⠀in the⠀digital⠀domain,⠀you will⠀be working⠀closely⠀with⠀business⠀stakeholders,⠀prioritizing⠀the⠀digital⠀roadmap,⠀partnering⠀with⠀stakeholders,⠀and⠀overseeing⠀the⠀execution⠀of⠀high-impact⠀initiatives.⠀This⠀person⠀will⠀interface⠀with⠀diverse⠀groups⠀both⠀internally⠀and⠀externally⠀to⠀Frontier,⠀including⠀Engineering,⠀Operations,⠀Marketing,⠀Sales, and⠀executive⠀leadership⠀while⠀representing⠀the voice⠀of the⠀customer.⠀In this⠀in-person⠀role, you⠀will be⠀required⠀to report⠀to 1919⠀McKinney⠀Ave,⠀Dallas, TX⠀to⠀complete⠀your work⠀responsibilities.

What you’ll do:

• Manages⠀large,⠀complex⠀digital⠀initiatives⠀in a⠀results-driven⠀environment
• Ensures⠀alignment⠀and⠀understanding⠀of⠀decision⠀impact⠀across⠀teams
• Leverages⠀relationships⠀and⠀insights⠀to reduce⠀ambiguity⠀to drive⠀results
• Clearly⠀articulates⠀goals,⠀communicates,⠀and⠀defends⠀(or⠀redefines)⠀the value⠀proposition
• Oversee⠀the⠀management⠀of the⠀entire⠀technology⠀portfolio⠀including⠀monitoring⠀performance,⠀identifying⠀risks, and⠀developing⠀investment⠀strategies
• Manages⠀portfolio⠀budget and⠀forecast
• Responsible⠀for⠀aligning⠀the⠀digital⠀portfolio⠀of work to⠀the⠀business⠀strategy
• Provides⠀regular⠀updates on⠀portfolio⠀performance⠀and value⠀delivery
• Create⠀and⠀communicate⠀a⠀compelling⠀vision for⠀our⠀portfolio⠀of digital⠀products
• Collaborate⠀closely⠀with the⠀full⠀cross-functional⠀team⠀(engineering,⠀design,⠀operations,⠀sales,⠀marketing,⠀security)⠀to help⠀execute⠀the⠀strategic⠀vision
• Collect⠀and⠀analyze⠀feedback⠀from our⠀customers,⠀business⠀partners,⠀and⠀operations⠀team to⠀distill⠀down into⠀actionable⠀insights
• Monitor⠀the⠀competitive⠀and⠀technological⠀landscape⠀for⠀opportunities⠀and/or⠀product⠀implications
• Provides⠀leadership⠀in the⠀strategic⠀planning⠀process⠀– giving⠀guidance,⠀advice,⠀and input⠀into the⠀organization’s⠀ability to⠀realize⠀the⠀strategies⠀through⠀investment⠀appraisals,⠀prioritization,⠀and⠀resource⠀planning
• Provides⠀leadership⠀to⠀portfolio/program⠀managers;⠀builds,⠀mentors,⠀convenes,⠀and⠀coordinates⠀the⠀activities⠀of a⠀high-performing⠀team
• Application⠀of best⠀practices⠀for⠀portfolio⠀execution⠀and⠀management
• Thought⠀leader and⠀change⠀agent in⠀the⠀establishment⠀of an⠀enterprise-wide⠀strategy⠀for⠀unified⠀portfolio,⠀program,⠀and⠀project⠀management
• Collaborates⠀with⠀company⠀leadership,⠀business⠀owners,⠀and other⠀stakeholders,⠀(e.g.,⠀operations,⠀engineering⠀teams) to⠀refine⠀goals, and⠀then⠀define⠀approaches⠀to achieve⠀them.⠀Defines⠀the⠀business⠀case and⠀ensures⠀alignment⠀with the⠀business⠀vision and⠀strategy
• Analyze⠀and⠀evaluate⠀potential⠀risks⠀associated⠀with⠀portfolio⠀decisions,⠀developing,⠀and⠀implementing⠀risk⠀management⠀strategies
• Continuously⠀improve⠀portfolio⠀processes⠀and⠀systems to⠀maximize⠀efficiency⠀and⠀effectiveness
• Hires,⠀leads,⠀manages,⠀coaches,⠀develops,⠀and⠀evaluates⠀direct and⠀indirect⠀reports
• Manage⠀a team of⠀at least 4⠀offshore/global⠀vendors/resources

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary⠀Range:⠀$150,000⠀to⠀$200,000
• 20⠀PTO (Paid⠀Time Off)⠀days + 10⠀paid⠀holidays⠀per⠀year
• Day⠀one⠀medical,⠀dental,⠀vision and⠀prescription⠀drug⠀plan
• 401k⠀match of⠀50% on 6%⠀of⠀eligible⠀compensation
• Same-sex⠀spouse and⠀domestic⠀partner⠀benefits⠀coverage
• 10⠀weeks of⠀paid⠀parental⠀leave, 3⠀weeks of⠀paid⠀caregiver⠀leave and⠀up to $10k⠀in⠀adoption⠀program⠀assistance

What background you should have:

• Bachelor’s⠀degree and⠀at least 5⠀years of⠀experience⠀performing⠀Portfolio⠀/ Program⠀/ Project⠀Management
• Superior⠀communication⠀skills,⠀written⠀and⠀verbal
• Experience⠀presenting⠀to⠀executive⠀leadership
• Demonstrate⠀high⠀energy/creativity⠀and⠀entrepreneurial⠀skills
• Experience⠀working in⠀a⠀fast-paced⠀agile⠀environment
• Strong⠀analytical⠀and⠀problem-solving⠀skills
• Experience⠀developing⠀strategic⠀initiatives⠀that align⠀with⠀business⠀goals and⠀budgets
• Experience⠀in the⠀identification,⠀assessment,⠀and⠀contingency⠀planning⠀for risk⠀factors
• Experience⠀developing,⠀implementing,⠀managing,⠀and⠀improving⠀complex⠀operational⠀workflows⠀with an⠀emphasis⠀on⠀scalability⠀and value⠀delivery
• Experience⠀working⠀with tech⠀organizations⠀and⠀managing⠀digital⠀channels–⠀including⠀teams in⠀software⠀development,⠀infrastructure,⠀digital,⠀data⠀management,⠀and⠀others
• Experience⠀with MS⠀Office⠀Suite
• At⠀least 3⠀years⠀experience⠀in⠀quantitative⠀portfolio⠀management;⠀leading⠀and⠀managing⠀largescale⠀programs⠀and⠀knowledgeable⠀of agile⠀models
• At⠀least 3⠀years of⠀experience⠀negotiating⠀with⠀outside⠀vendors,⠀including⠀negotiating⠀contracts,⠀and⠀prices,⠀resolving⠀service⠀issues,⠀and⠀reconciling⠀differences
• At⠀least 3⠀years of⠀experience⠀working⠀with⠀stakeholders⠀at the⠀most⠀senior⠀levels of⠀an⠀organization
• At⠀least 3⠀years of⠀experience⠀contributing⠀to⠀financial⠀decisions⠀in the⠀workplace
• At⠀least 3⠀years of⠀direct⠀leadership,⠀indirect⠀leadership,⠀and/or⠀cross-functional⠀team⠀leadership
• At⠀least 3⠀years⠀managing⠀10+ person⠀teams⠀(vendors,⠀FTEs,⠀global⠀teams)
• Willing⠀to travel⠀up to/at⠀least 10%⠀of the⠀time for⠀business⠀purposes⠀(within⠀state and⠀out of⠀state)