Director of Housekeeping

Posted Date 08 Nov 2023

Experience	2 Years	Salary	2300AED
Job Type	Full Time	Company	Mandarin Oriental Hotel Group
Job Category	Human Resource Management	Qualification	Matric
Gender	Both	Last Date	26 Dec
Vacancies	1	Remote	No
Location(s)	Abu Dhabi , United Arab Emirates

Job Description

Supports⠀company's⠀philosophy⠀and⠀company⠀culture⠀through⠀the use of⠀Pillars⠀and⠀Legendary⠀Quality⠀Experiences⠀on a daily⠀basis to⠀ensure⠀Guest⠀Satisfaction⠀and the⠀achievement⠀of our⠀Mission⠀Statement.
To⠀establish⠀a rapport⠀with⠀guests⠀maintaining⠀good⠀customer⠀relationship⠀and handle⠀all guest⠀complaints,⠀requests⠀and⠀enquiries⠀on rooms⠀and hotel⠀related⠀service⠀and⠀product.
To⠀ensure⠀consistent⠀cleanliness⠀and⠀service⠀standards⠀are⠀maintained⠀to the⠀highest⠀levels.
Monitor⠀and⠀managed⠀Rooms⠀Operating⠀supplies⠀and⠀equipment⠀(OS&E) and⠀Furnitures,⠀Fixtures⠀and⠀equipment⠀(FF&E).
To⠀provide⠀supervisory⠀guidance⠀and⠀support to⠀all⠀colleagues⠀in the⠀Housekeeping⠀Department⠀and ensure⠀that they⠀perform⠀their⠀duties⠀effectively.
To⠀monitor⠀all⠀outsourced⠀companies⠀to ensure⠀service⠀delivery⠀and cost⠀control.
Always⠀ensure⠀proper⠀staffing⠀with Guest⠀experience⠀and⠀productivity⠀in⠀mind.
To⠀ensure⠀that all⠀daily⠀V.I.P.⠀rooms,⠀special⠀request⠀rooms,⠀long stay⠀guest room⠀for⠀arrivals⠀are⠀checked⠀and in⠀line with⠀the⠀standard⠀set-up by⠀the hotel⠀along with⠀any⠀special⠀requirements.
To⠀communicate⠀with the⠀florist on⠀hotel⠀floral⠀arrangements⠀and ensure⠀their⠀proper⠀arrangement⠀and⠀maintenance.
To⠀encourage⠀efficient⠀and⠀effective⠀inter-departmental⠀communication⠀in order⠀to promote⠀a climate⠀of⠀teamwork⠀and⠀enthusiasm.
To⠀attend and⠀schedule⠀meetings⠀according⠀to⠀business⠀requirements.
To⠀maintain,⠀develop⠀and⠀implement⠀the⠀Standard⠀Operating⠀Procedures⠀for the⠀department.
To⠀monitor⠀service⠀delivery⠀by⠀implementing⠀LQE,⠀FORBES,⠀FLHSS and⠀Guest⠀Satisfaction⠀trending⠀and action⠀plans.
To⠀work⠀closely⠀with Front⠀Office and⠀Engineering⠀Department⠀to ensure⠀that rooms⠀are⠀blocked⠀accordingly⠀for⠀maintenance.
Serve⠀as the⠀Manager on⠀Duty and⠀stay, at⠀all times,⠀to carry⠀out⠀responsibilities⠀of the⠀“Manager-On-Duty”⠀as per the⠀schedule⠀issued by⠀the⠀Executive⠀Office.
Perform⠀all⠀aspects of⠀human⠀resources⠀and⠀training⠀functions⠀within the⠀housekeeping⠀department,⠀including⠀counselling,⠀coaching,⠀training,⠀disciplinary⠀actions.
Develop⠀& execute⠀strategic⠀and⠀long-term⠀objectives,⠀as⠀required⠀by⠀Director⠀of⠀rooms.
Perform⠀any other⠀reasonable⠀duties as⠀required⠀by the⠀Director⠀of Rooms⠀and Senior⠀Management.