Desktop Support Technician

RL Canning is seeking a skilled Desktop Support Technician to join our Managed Services team. This role involves diagnosing and resolving technical issues related to desktop systems, applications, and peripherals, with a focus on upgrading systems from Windows 10 to Windows 11.

Key Responsibilities:

• Develop and maintain documentation for troubleshooting and support processes.
• Collaborate with IT teams to implement and support hardware technologies.
• Troubleshoot and resolve software issues, including Windows, Microsoft Office, and specialty applications.
• Perform installations and upgrades for end-user devices such as desktops, laptops, printers, and mobile devices.
• Provide hands-on support for hardware repairs and software configurations.
• Coordinate with internal and external teams for advanced support needs.

Qualifications:

• 2+ years of hands-on experience in desktop and peripheral support.
• Proficiency in troubleshooting Windows 10 and 11 environments.
• Strong customer service, communication, and documentation skills.
• Experience with ServiceNow ticketing systems (preferred).
• Willingness to travel for project needs.

What We Offer:

• Cutting-Edge Technology: Work on innovative projects and latest technologies.
• Professional Growth: Access to resources and training for career development.
• Collaborative Culture: Join a diverse team focused on teamwork and inclusivity.
• Empowering Environment: Make a meaningful impact while your ideas are valued.

Benefits:

• Medical, dental, and vision insurance.
• Matching 401(k).
• Paid holidays and time off.
• Life and disability insurance.