Desktop Support Coordinator Intern

Key Responsibilities:

• Serve as the first point of contact for IT support, addressing hardware/software issues.
• Create and maintain documentation for troubleshooting and user guidance.
• Respond to, prioritize, and escalate technical support requests as needed.
• Install and maintain computing solutions using industry best practices.
• Provide guidance on effective technology use and ensure smooth operations.
• Manage hardware/software inventory and asset tracking.
• Create reports based on management requirements.

Requirements:

• Enrolled in a bachelor’s degree program in Information Technology or a related field.
• Available to work onsite at S&C HQ in Rogers Park, Chicago, IL.
• Comfortable working full-time during the internship period.
• Experience with Windows/Linux/MacOS and Microsoft 365 (Teams, OneDrive).
• Basic knowledge of Cisco networking, security practices, and office automation technologies.
• Strong customer service skills, analytical abilities, and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment and work independently.

Preferred Skills:

• Previous IT internship experience is a plus.

Benefits:

• Competitive weekly pay.
• Medical, dental, vision, 401K, and Employee Stock Ownership Plan (KSOP).
• Tuition and fitness reimbursement, paid leave, and dependent care FSA.
• Paid vacation and holidays, including summer and winter shutdowns.
• Career advancement and development opportunities.
• PPE provided.

About S&C Electric Company:

S&C Electric Company is a 100% employee-owned company focused on providing cutting-edge solutions for the power grid. The company values diversity, collaboration, and professional growth, aiming to make a lasting impact on energy challenges.

Equal Opportunity Employer:

S&C Electric Company is an equal-opportunity employer and welcomes applicants from diverse backgrounds.