Deductions Compliance Manager

Ferrero is a globally recognized, family-owned company with iconic brands such as Nutella®, Ferrero Rocher®, Tic Tac®, and Kinder®. Represented in over 50 countries and with products sold in more than 170, Ferrero is known for its dedication to quality, care, and innovation. Our success is fueled by a team of 40,000 employees who are passionate about building a business, brands, and careers we are proud of.

Role Overview

The Vendor Compliance & Reporting Manager oversees Ferrero's vendor compliance and claims processes for North America and Canada. This role includes managing a team of analysts, reviewing vendor compliance claims, and ensuring the efficient recovery of invalid claims. You will work closely with the sales team, providing analysis, reporting, and recommendations for process improvements. This position is integral in managing compliance-related deductions, supporting process efficiency, and maintaining data integrity within the High Radius system.

Key Responsibilities

• Team Leadership: Supervise and maximize the efficiency of analysts handling compliance claims, including shortages, penalties, and returns.

• Claims and Compliance Management:

  • Review vendor compliance manuals and routing guides for key clients.
  • Lead monthly compliance close processes and ensure all necessary approvals.
  • Validate deductions and maintain timely documentation to support escalations.

• Data Integrity:

  • Ensure data accuracy within the High Radius system and handle monthly write-offs of valid claims.
  • Monitor and audit high-value claims, processing write-offs to appropriate cost centers.

• Cross-Departmental Collaboration:

  • Work with customer service, logistics, and sales to address and resolve compliance-related issues.

• Reporting and Analysis:

  • Prepare, analyze, and distribute monthly Order to Cash (OTC) reports for stakeholders.
  • Identify improvement opportunities for process and system automation.

Preferred Qualifications

• Education: Undergraduate degree preferred.
• Experience:
  • Minimum 4 years in the Consumer Packaged Goods (CPG) industry, with knowledge of order execution processes.
  • Familiarity with the supply chain process, from purchase order (PO) to the product on the sales floor.
  • Proficiency in vendor compliance, routing guides, and deductions analysis.
• Technical Skills:
  • Strong analytical skills and proficiency in Microsoft Word and Excel.
  • Knowledge of SAP and High Radius is a plus.
• Soft Skills:
  • Detail-oriented, with excellent verbal and written communication skills.
  • Effective follow-up skills to manage and resolve compliance-related issues.

Success at Ferrero

Ferrero values employees who are consumer-focused, quality-driven, and dedicated to delivering brilliant results. To thrive in this role and at Ferrero, you should be as committed to consumer and product excellence as we are.

Diversity and Inclusion

Ferrero is committed to building an inclusive environment where all employees are valued. We believe in the unique talents of each team member and provide a supportive environment to help employees grow personally and professionally.

If you are passionate about quality, detail-oriented, and skilled in vendor compliance, apply now to join Ferrero and be a part of our global family.