DEACON Customer Success Agronomist

The USGA⠀is a⠀mission-based⠀nonprofit⠀organization⠀whose⠀purpose is⠀to unify⠀the game,⠀showcase⠀the best⠀talent in⠀golf,⠀provide⠀impartial⠀governance⠀and⠀advance⠀our impact⠀on⠀critical⠀issues⠀such as⠀sustainability,⠀accessibility⠀and⠀inclusion.⠀We conduct⠀the U.S.⠀Open, the⠀U.S.⠀Women's⠀Open and⠀13 other⠀national⠀championships⠀at⠀America's⠀iconic⠀golf⠀venues.

About⠀this⠀role:

The⠀Customer⠀Success⠀Agronomist,⠀DEACON is⠀responsible⠀for⠀increasing⠀adoption,⠀use, and⠀impact of⠀DEACON⠀(including⠀GS3)⠀customers.⠀This⠀includes,⠀but is not⠀limited⠀to,⠀supporting⠀all⠀scheduled⠀customer⠀adoption⠀requests⠀for the⠀GS3 and⠀DEACON⠀Product⠀Line. They⠀will walk⠀customers⠀through⠀understanding⠀how to⠀properly⠀collection⠀and⠀understand⠀their data⠀while⠀helping to⠀bring the⠀customer⠀through⠀the⠀product⠀journey.⠀Working⠀alongside⠀Customer⠀Support,⠀Product⠀Manager,⠀Marketing⠀and Sales⠀to ensure⠀customers⠀adopt and⠀utilize⠀the tools⠀within the⠀DEACON⠀platform.⠀They will⠀also work⠀with the⠀Course⠀Consulting⠀Team to⠀direct⠀customers⠀to⠀consulting⠀services⠀where⠀appropriate.

What you'll do:

• Serve as⠀1st point⠀of contact⠀for all⠀customer⠀usage⠀questions⠀and⠀feature⠀adoption
• Ensure⠀the⠀customer⠀is⠀adequately⠀trained⠀and have⠀the tools⠀necessary⠀to⠀complete⠀day to day⠀data⠀collection
• Drive⠀customer⠀adoption⠀of DEACON⠀and GS3⠀usage to⠀ensure⠀customer⠀retention⠀using⠀data-driven⠀strategies
• Monitor⠀product⠀utilization⠀and follow⠀up with⠀customers⠀to drive⠀further⠀usage
• Maintain⠀customer⠀tickets⠀and update⠀customer⠀information⠀in Hubspot⠀CRM
• Communicate⠀with⠀sales,⠀customer⠀support⠀and⠀product⠀team to⠀document⠀customer⠀feedback⠀and⠀escalation⠀needs.
• Support⠀customer⠀service⠀team with⠀overflow⠀of tickets⠀and⠀support⠀requests.
• Provide⠀product⠀demonstrations⠀regarding⠀Deacon GS3⠀(including⠀trade⠀shows and⠀regional⠀events)
• Participate⠀in support⠀and⠀product⠀training⠀sessions⠀to become⠀an expert⠀on the⠀product
• Document⠀customers⠀interactions⠀and update⠀CRM⠀accuracy
• Create⠀internal⠀documentation⠀for change⠀management⠀and⠀incidents.

Where you'll be:

• This role⠀will be⠀based at⠀our⠀Liberty⠀Corner, NJ⠀campus on⠀a hybrid⠀schedule⠀or remote.

What you bring:

• 2-4 year⠀degree in⠀turfgrass⠀management⠀or related⠀field
• Golf⠀course⠀maintenance⠀experience⠀required
• Strong⠀multi-tasking,⠀time⠀management,⠀and⠀problem-solving⠀experience.
• Ability⠀to use⠀data to⠀proactively⠀engage⠀customer⠀keeping⠀satisfaction⠀high.
• Excellent⠀interpersonal⠀communication⠀and⠀customer-facing⠀skills,⠀and proven⠀ability to⠀work with⠀customers'⠀senior⠀management.
• Proficiency⠀with MS⠀Office⠀Suite
• CRM⠀Experience⠀preferred,⠀ie.⠀Hubspot

What the USGA brings:

• Comprehensive⠀medical,⠀dental,⠀and vision⠀benefits,⠀including⠀a zero⠀cost⠀medical⠀plan⠀offered⠀for all⠀full-time⠀employees
• Retirement⠀plans,⠀with up to⠀10% annual⠀USGA⠀contribution
• Suite⠀of⠀programs⠀to promote⠀physical,⠀emotional,⠀and⠀financial⠀well-being
• Generous⠀bank of⠀paid time⠀off, plus⠀the week⠀between⠀Christmas⠀and New⠀Years Day⠀off
• Off-site⠀team⠀building⠀events
• On-site⠀gym and⠀golf⠀simulator
• Professional⠀development⠀opportunities

The USGA⠀is an⠀equal⠀opportunity⠀employer.⠀Our⠀organization⠀believes⠀we are⠀stronger⠀by⠀embracing⠀our⠀diverse⠀backgrounds⠀and⠀perspectives,⠀promoting⠀equity so⠀all⠀teammates⠀can excel⠀and grow⠀in their⠀careers,⠀and⠀fostering⠀experiences⠀to drive⠀inclusion⠀in our⠀workplace⠀and game.⠀Golf is a⠀game for⠀everyone,⠀and you⠀are always⠀welcome.