Data Center Customer Operations Technician

As a Data Center Technician, you will play a pivotal role in the operation and success of our data centers. You will be responsible for conducting circuit maintenance, installations, and advanced testing. This role requires someone passionate about providing critical solutions in a fluid, fast-paced environment and who thrives in a high-performance team. This is an exciting opportunity to make a significant impact in an organization that is growing quickly and innovating at the intersection of major technology trends.

Responsibilities:

• Perform fiber and coax cross connect installations and terminations according to company policies and standards.
• Install ladder racks, fiber raceways, and build/install cages.
• Escalate Service Requests (SRs) that require additional information or troubleshooting.
• Conduct carrier circuit testing and intra-cage infrastructure installations.
• Install, test, and modify various types of cross connects including coax, fiber, twisted pair copper, and intra-building cross connects.
• Install and ground cabinets (Crenlo, APW, relay racks) and related cable management systems.
• Rack and stack customer equipment, ensuring proper connections and functionality.
• Maintain accurate, detailed records of all work performed, including circuit testing and modifications.
• Determine work priorities from the Oracle queue, ensuring all commit times are met.
• Install and test advanced cross connect circuits such as T1, DS3, OC3-48, Ethernet, GigE, and 10Gig.
• Conduct carrier circuit maintenance and other infrastructure installs including fiber trays, cable management, and power trays.
• Perform general duties related to infrastructure installation and other tasks as assigned.

Qualifications:

• Knowledge of cable limitations (e.g., distance restrictions) and ability to handle physical infrastructure tasks such as lifting heavy equipment and working in confined spaces.
• Familiarity with Kaba-Mas lock operation.
• Ability to read and interpret installation drawings, such as Visio diagrams and spreadsheets.
• Understanding of safe working practices, including the use of proper tools, safety gear (eye protection), and ladder safety.
• Ability to lift heavy equipment and perform physical tasks such as walking, standing, bending, and climbing, with or without reasonable accommodation.
• Flexible with work hours, including nights, weekends, and holidays as needed.
• High school diploma or equivalent required; 4+ years of related work experience preferred.
• Preferred certifications:
  • Fluke CCTT Copper or Fiber
  • JDSU BERT Testing
  • Digital Lightwave Testing
  • BICSI Level II Copper
  • FOA – CFOT
  • CompTIA A+
• Basic MS Office skills.

Why Join Us:

• Pioneer Spirit: Join a rapidly growing company at the forefront of the data center and technology industry.
• Competitive Salary & Benefits: Enjoy a rewarding salary package along with exceptional benefits.
• Impact: Contribute directly to critical services and solutions, making a tangible difference in customer success.