Customer Support

Main Duties:

• Respond to parents’ requirements and inquiries relating to fees payment.
• Manage the collection of tuition fees late payments
• Follow up late payments and returned cheques.
• Manage students lists, and all related information and send them to HQ for payment.

Functional Responsibilities

• Responsible⠀of⠀delivering⠀a high⠀quality⠀customer⠀service⠀across all⠀AA.⠀.
• Issue⠀receipts⠀on a daily⠀basis with⠀accurate⠀information⠀such as⠀bank⠀reference⠀number,⠀date, etc⠀and ensure⠀the reason⠀is updated⠀against⠀all⠀unidentified⠀transactions⠀and shared⠀with⠀respective⠀school⠀accountants⠀for⠀preparing⠀bank⠀reconciliation⠀statement
• Improve⠀collection⠀and reduce⠀bad debt⠀below⠀0.25%
• Timely⠀closing of⠀AR module⠀in line⠀with⠀closing⠀calendar
• Accurate⠀and Timely⠀reporting⠀for AR⠀reports⠀for⠀decision⠀making
• Prepare⠀revenue⠀recognition⠀accurately⠀at student⠀level in⠀compliance⠀with IFRS⠀15, with⠀the⠀support of⠀Assistant⠀Manager,⠀Credit⠀control
• Reconcile⠀Accounts⠀Receivables⠀between⠀Education⠀and ERP⠀systems,⠀identify⠀the gaps⠀and⠀resolve⠀them in⠀co-ordination⠀with IT⠀team
• Initiate⠀write off⠀of⠀receivables⠀with⠀business⠀reason and⠀justification⠀and⠀support⠀AFM-⠀Credit⠀Controller⠀to clean⠀up the⠀ledgers
• Ensure⠀the⠀enrolment⠀processes⠀are⠀followed⠀in⠀compliance⠀with⠀policies⠀and⠀procedures
• Validate⠀refund⠀requests⠀from⠀school and⠀initiate⠀payments⠀through AR⠀module and⠀handover⠀the⠀documents⠀to School⠀Accountant⠀for⠀payment
• Provide⠀finance⠀clearance⠀for⠀leavers⠀and⠀internal⠀transfers⠀after due⠀diligence⠀checks and⠀validation
• Ensure⠀month end⠀activities⠀are⠀performed⠀in a⠀timely⠀manner⠀Support⠀Group⠀Finance⠀team for⠀adhoc⠀matters as⠀and when⠀required
• Act⠀as back-up⠀to⠀Assistant⠀Finance⠀Manager⠀– Credit⠀Controller
• Support⠀internal⠀and⠀external⠀audit⠀queries,⠀provide⠀supporting⠀documents⠀and⠀resolve⠀all audit⠀queries⠀within the⠀timeline
• Initiate⠀process⠀improvement⠀wherever⠀possible⠀to achieve⠀finance⠀excellence
• Support⠀digitalization⠀of billing⠀and⠀collection
• Improve⠀customer⠀experience⠀by⠀responding⠀to emails⠀and calls⠀in a⠀professional⠀manner
• Update⠀annual fee⠀structure⠀in the⠀system and⠀ensure to⠀review⠀with⠀AFM-CC
• Attend⠀weekly AR⠀review⠀meetings⠀with the⠀team and⠀provide⠀insights⠀for⠀decision⠀making
• Prepare⠀suspension⠀list with⠀appropriate⠀comments⠀and share⠀with⠀school⠀Principal
• Ensure⠀to send⠀finance⠀fee follow⠀up letters⠀timely⠀manner in⠀compliance⠀with ADEK⠀regulation

REQUIREMENTS:

Minimum Qualifications:

• Bachelor’s Degree

Minimum Experience:

• 2-3+ Years’ experience in similar role

Job Specific Knowledge & Skills:

• Fluent English & Arabic communication skills, written and oral.
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Skilled in multi-tasking and handling pressure
• Ability to be detail focused when required whilst maintaining sight of the big picture
• Deadline oriented and take ownership of work
• Forethought and forward planning
• Capable of influencing people and talented in networking with cultural sensitivity.
• Excellent interpersonal skills.
• Excellent analytical capabilities and hands on experience in MS Office presentations and other reporting tools

This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.