Customer Service Specialist

Posted Date 09 May 2024



Experience Icon Experience 2 Years Salary Salary 24USD - 28USD
Job Type Icon Job Type Full Time Company Company Convoy Supply Ltd
Job Category Icon Job Category Customer Support Qualification Icon Qualification BS Business Administration
Gender IconGender Both Date Last Date 07 Aug
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Washington , United States

Description Job Description


If you⠀know⠀anything⠀about the⠀construction⠀business,⠀you know⠀that⠀getting⠀the right⠀products⠀to the⠀right site⠀on time⠀and safely⠀is the⠀benchmark⠀of⠀success.⠀It is both⠀challenging⠀and⠀rewarding⠀work. We⠀are Team⠀Convoy, we⠀are a⠀distributor⠀of⠀construction⠀materials,⠀we supply⠀roofing,⠀building⠀envelope⠀and below⠀grade⠀materials⠀and we⠀want folks⠀with great⠀people⠀skills on⠀our team⠀because,⠀in the end⠀– people⠀make all⠀the⠀difference.
We’re⠀looking⠀for⠀self-sufficient,⠀motivated⠀Customer⠀Service⠀Specialist⠀for our⠀Pasco, WA⠀branch,⠀located at⠀1865 N.⠀Commercial⠀Ave, who⠀want to⠀help us⠀expand our⠀fast-growing⠀business.

Responsibilities

  • Process⠀customer⠀transactions⠀such as⠀orders,⠀quotes,⠀and/or⠀returns
  • Coordinate⠀delivery⠀and/or⠀pick up of⠀customer⠀orders⠀with the⠀operations⠀team
  • Educate⠀customers⠀on⠀different⠀products⠀and their⠀applications
  • Generate,⠀place, and⠀confirm⠀purchase⠀orders⠀with⠀suppliers
  • Receive⠀payment⠀for⠀merchandise⠀or⠀services⠀sold and⠀log sales⠀into the⠀computer;⠀responsible⠀for⠀payments⠀received⠀and⠀adhering⠀all⠀administrative⠀and⠀accounting⠀related⠀procedures
  • Participate⠀in the⠀physical⠀inventory⠀of⠀warehouse⠀materials

Requirements

  • Experience⠀assisting⠀customers⠀with⠀product⠀procurement⠀-⠀preferably⠀in the⠀building⠀supply⠀and/or⠀construction⠀industry
  • Problem⠀solving⠀skills⠀with a⠀natural⠀ability to⠀respond⠀quickly⠀and⠀accurately⠀to⠀inquiries,⠀handle a⠀fast-paced⠀environment,⠀and keep a⠀sense of⠀humor
  • Excellent⠀decision⠀making and⠀ability to⠀take⠀initiative
  • Well⠀organized,⠀strong⠀attention⠀to⠀detail
  • Must⠀be a⠀respectful⠀team⠀player
  • Excellent⠀communication⠀skills in⠀English,⠀spoken⠀Spanish is⠀an asset

The Offer

  • Competitive⠀salary
  • Healthcare⠀– we⠀offer⠀multiple⠀options,⠀and Convoy⠀picks up a⠀generous⠀portion of⠀single,⠀couple or⠀family⠀coverage
  • Insurance⠀benefits⠀and⠀employee⠀assistance⠀program
  • 401K⠀– save⠀for⠀retirement⠀with a⠀traditional⠀401K⠀account or⠀Roth 401K⠀– you⠀are⠀eligible⠀after 90⠀days of⠀employment,⠀and Convoy⠀matches a⠀portion of⠀your⠀contribution
  • Employee⠀referral⠀bonus⠀program
  • Paid⠀training/tuition⠀reimbursement
  • Overtime⠀available⠀in peak⠀periods
  • Internal⠀Promotions



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