Customer Service Specialist

The Customer Service Specialist position at the Robinswood Tennis Center in Bellevue is a part-time role that involves assisting customers, handling payment transactions, and providing general support to the facility. This role reports to the Robinswood Tennis Center Manager and offers an average of 20 hours per week, with shifts varying based on the season.

Key Responsibilities:

• Greet customers, answer phone calls, and provide quality customer service.
• Process admissions fees and participant registrations using CivicRec software.
• Handle cash, checks, and credit card payments, and maintain accountability for shift reports.
• Communicate rules and policies, ensure safety, and report damage or injuries.
• Perform clerical tasks, assist with cleaning, and work cooperatively with staff to provide a safe environment.

Qualifications:

• Required: High school diploma or GED; must pass a criminal background check.
• Preferred: College-level coursework.
• Current First Aid/CPR certification (or willingness to obtain within 3 months).
• Experience in customer service, conflict resolution, and handling multiple tasks.
• Ability to work various shifts, including evenings, weekends, and holidays.

Core Competencies:

• Customer Focus: Emphasis on building strong relationships with customers.
• Instills Trust: Demonstrates integrity and honesty in interactions.
• Communicates Effectively: Adapts communication for various audiences.
• Cultivates Innovation: Encourages new and creative ideas for success.

Work Environment and Physical Demands:

• This role involves physical tasks such as standing, bending, lifting up to 10 pounds, and assisting in emergency situations.
• The noise level is usually moderately quiet, and reasonable accommodations can be made for individuals with disabilities.

The City of Bellevue offers an inclusive, innovative work environment focused on public service, diversity, and future-focused initiatives.