Customer Service Representative

Nuance Solutions, a division of The Tranzonic Companies, is part of a dynamic collection of manufacturing and sales businesses serving diverse industries. These industries range from personal care and protection to textiles, cleaning products, and contamination control, driving innovation and operational efficiency. Tranzonic's approach to business supports its customers across multiple sectors, including healthcare, life sciences, food service, hospitality, and transportation, positioning them as leaders in their fields.

Position Overview:

The Customer Service Representative is the primary point of contact for internal and external communications, playing a crucial role in ensuring customer satisfaction. The role involves collaborating closely with various departments, including sales and operations, to meet customer expectations, resolve issues, and manage customer relationships.

Essential Functions and Responsibilities:

• Customer Liaison: Serve as the intermediary between customers, operations, and sales to ensure customer expectations and commitments are met.
• Issue Resolution: Address and resolve customer complaints and issues, both internally and externally.
• Sales Support: Assist the Sales Department in onboarding new customers and maintaining ongoing customer relationships.
• Account Management: Ensure customer accounts are accurate and up to date, including contract pricing and account notes.
• Order Management: Communicate with the production department regarding order changes, customer priorities, and queries. Process customer orders and handle order entry.
• Export Documentation: Prepare export paperwork for international shipments.
• Invoicing & Returns: Manage daily invoicing and handle Return Goods Authorizations (RGAs) as required.
• Collaboration: Coordinate customer account changes and ensure effective communication with relevant departments.
• Additional Duties: Perform other tasks as assigned to support the customer service function.

Requirements:

• Experience: 3-5 years of experience in customer service, preferably within a manufacturing environment.
• Skills: Proficiency in Microsoft Office Suite and experience with D365.
• Attention to Detail: Strong attention to detail with the ability to multitask in a fast-paced environment.
• Teamwork: Collaborative team player with excellent interpersonal skills.
• Professionalism: Maintain a professional demeanor in internal and external communications.
• Time Management: Excellent organizational and time management skills.
• Problem-Solving: Self-motivated with a proactive approach to resolving issues.

Work Schedule:

This role is onsite Monday through Friday from 8:00 AM to 4:30 PM, with the potential for a hybrid work arrangement after 90 days of employment.