Customer Service Representative

Posted Date 14 Feb 2024

Experience	3 Years	Salary	45000USD
Job Type	Full Time	Company	Allied Beverage Group, L.L.C.
Job Category	Data Entry	Qualification	Matric
Gender	Both	Last Date	14 May
Vacancies	3	Remote	No
Location(s)	New Jersey , United States

Job Description

We are New⠀Jersey’s⠀largest⠀wine and⠀spirits⠀distributor⠀looking⠀for people⠀who are⠀problem⠀solvers⠀and have⠀excellent⠀communication.⠀If you are⠀energetic⠀and⠀provide⠀excellent⠀customer⠀service⠀then come⠀join our⠀fun,⠀family⠀based⠀culture.

Why You Will Love Allied Beverage Group

Industry⠀Leader –⠀We are New⠀Jersey’s⠀Largest⠀Wine and⠀Spirits⠀Distributor
Culture⠀– We may⠀be a big⠀corporation,⠀but we are⠀still⠀family⠀owned and⠀we like to⠀think that⠀influences⠀our work⠀environment.⠀We promote⠀a culture⠀based on⠀trust,⠀respect⠀and⠀collaboration
State⠀of the Art⠀Facility⠀– We⠀opened a⠀brand-new⠀corporate⠀office and⠀distribution⠀center in⠀Elizabeth,⠀NJ in⠀2019
Your⠀Continued⠀Growth –⠀Our⠀company⠀encourages⠀our⠀employees⠀to reach⠀high, live⠀up to⠀their⠀potential,⠀and⠀advance in⠀their⠀careers.⠀We offer⠀over 4,000⠀professional⠀development⠀courses⠀that⠀employees⠀can take⠀at any⠀time
Competitive⠀Pay –⠀Allied⠀Beverage⠀Group⠀offers⠀competitive⠀pay⠀commensurate⠀with⠀experience
Quality⠀Benefits⠀–⠀Including⠀Medical,⠀Dental,⠀Vision,⠀401K plan,⠀Life⠀Insurance,⠀Long Term⠀Disability,⠀Flexible⠀Spending⠀Account,⠀Employee⠀Assistance⠀Program,⠀Pet⠀Insurance⠀Plan and⠀more
Allied⠀Perks! –⠀Referral⠀bonus,⠀Associate⠀recognition,⠀discounts⠀with⠀several⠀vendors⠀and more

Responsibilities:

The⠀Customer⠀Service⠀Representative⠀acts as a⠀liaison,⠀providing⠀effective⠀customer⠀service⠀for all⠀internal⠀and⠀external⠀customers⠀by using⠀excellent,⠀in-depth⠀knowledge⠀of company⠀products⠀and⠀programs.⠀Gives⠀prompt⠀reply to⠀all phone⠀and email⠀correspondence.⠀Focuses on⠀“key⠀customer⠀accounts”⠀and⠀handles⠀the⠀maintenance⠀on a more⠀individualized⠀basis.⠀Communicates⠀effectively⠀with team⠀members⠀within the⠀department⠀and with⠀other⠀company⠀personnel,⠀as⠀required⠀to advance⠀the⠀service⠀level.⠀Immediate⠀attention⠀given to⠀the⠀resolution⠀of⠀discrepancy⠀invoices.

Respond to⠀incoming⠀calls,⠀emails and⠀other⠀sources of⠀communication⠀to ensure⠀complete⠀satisfaction.⠀Supporting⠀a 400 +⠀salesforce⠀and sales⠀management⠀team with⠀a 7000 +⠀customer⠀base.
Handles⠀discrepancy⠀invoices,⠀issues⠀credits to⠀ensure⠀invoice⠀pricing is⠀correct⠀and retail⠀incentive⠀payments⠀are⠀complete.
Provides⠀product/service⠀information⠀and⠀resolves⠀any⠀emerging⠀problems⠀that our⠀customer⠀accounts⠀might face⠀with⠀accuracy⠀and⠀efficiency.
Care⠀and⠀maintenance⠀of Key⠀Accounts.⠀Fulfills⠀needs in a⠀quick and⠀efficient⠀manner.

Qualifications:

High⠀School⠀Diploma
3⠀to 5 years⠀of⠀experience⠀in an⠀office and⠀service⠀environment⠀is⠀mandatory.
Must⠀be⠀proficient⠀in⠀Microsoft⠀office,⠀data⠀entry,⠀high call⠀volume⠀environment.
Must⠀be able to⠀work in a⠀team⠀environment⠀with⠀flexibility⠀(seasonal⠀overtime⠀hours⠀would be⠀one⠀example).
Should⠀be adept⠀in oral⠀and⠀written⠀communication⠀skills and⠀have a⠀professional⠀demeanor.
Should⠀be a self⠀starter⠀with good⠀organizational⠀skills and⠀the⠀ability to⠀time⠀manage⠀under⠀pressure⠀while⠀maintaining⠀a⠀courteous⠀approach⠀with⠀customers,⠀co-workers,⠀etc.
Must⠀have the⠀ability to⠀accurately⠀interpret⠀the price⠀structure,⠀to include⠀deal⠀levels and⠀retail⠀incentive⠀programs⠀(RIP)⠀calculations.

Physical Requirements:

This⠀position⠀involves⠀5-6 hours⠀of⠀sitting,⠀walking to⠀other⠀parts of⠀the⠀building,⠀bending,⠀kneeling⠀and⠀reaching⠀as well as⠀vision⠀(computer⠀database⠀entry and⠀retrieval⠀of⠀information),⠀hearing⠀(use of⠀telephone)⠀and verbal⠀communication⠀with⠀customers,⠀suppliers⠀and⠀employees.

The⠀Company is⠀dedicated⠀to⠀ensuring a⠀safe and⠀secure⠀environment⠀for our⠀team⠀members⠀and⠀visitors.⠀To assist⠀in⠀achieving⠀that goal,⠀we conduct⠀a drug and⠀background⠀check for⠀all new⠀team⠀members⠀post-offer⠀and prior⠀to the⠀start of⠀employment.⠀The⠀Immigration⠀Reform and⠀Control⠀Act⠀requires⠀that⠀verification⠀of⠀employment⠀eligibility⠀be⠀documented⠀for all⠀new⠀employees⠀by the end⠀of the⠀third day⠀of work.