D’Addario⠀& Company⠀is the⠀largest⠀manufacturer⠀and⠀distributor⠀of musical⠀instrument⠀accessories⠀in the⠀world. As⠀a US based⠀manufacturing⠀company,⠀we pride⠀ourselves⠀on high⠀automation⠀machinery⠀and⠀innovative⠀technology,⠀as well as⠀our⠀commitment⠀to⠀environmentally⠀sustainable⠀practices.⠀Most⠀importantly,⠀we pride⠀ourselves⠀on our⠀diverse⠀team of⠀individuals⠀who commit⠀to the⠀embodiment⠀of our⠀core⠀values of⠀curiosity,⠀passion,⠀candor,⠀family and⠀responsibility⠀and⠀translate⠀them into⠀action⠀every⠀day.
We⠀are⠀currently⠀looking⠀for a⠀Customer⠀Service⠀Representative⠀to join⠀our⠀growing,⠀progressive,⠀and⠀collaborative⠀work⠀environment.⠀The⠀Customer⠀Service⠀Representative⠀(CSR) is⠀responsible⠀for⠀maintaining⠀the⠀highest⠀level of⠀customer⠀service⠀expected⠀from⠀D’Addario⠀& Company.⠀They are⠀the⠀primary⠀contact⠀for all⠀service-related⠀communications,⠀inquiries,⠀and issues⠀with⠀Customers.⠀The person⠀holding⠀this⠀position⠀will also⠀provide⠀support to⠀their⠀fellow⠀CSR's as⠀well as⠀sales⠀representatives⠀regarding⠀customer⠀inquiries⠀and⠀orders.⠀This⠀position⠀is hybrid⠀and will⠀require⠀the⠀candidate⠀to work⠀on-site in⠀the⠀Farmingdale,⠀Long⠀Island⠀headquarters⠀office 2⠀days per⠀week.
Here⠀at⠀D’Addario,⠀not only⠀do we⠀offer a⠀competitive⠀compensation⠀package,⠀but the⠀opportunity⠀to build a⠀career⠀with one⠀of the⠀most⠀highly⠀regarded⠀organizations⠀in the⠀music⠀industry.⠀We are⠀eager to⠀connect⠀with⠀individuals⠀with all⠀types of⠀diverse⠀backgrounds,⠀thinking⠀and⠀perspectives.⠀If you are⠀interested,⠀please⠀apply and⠀tell us⠀how you⠀would add⠀value to⠀our team.
- Provide⠀quick and⠀efficient⠀customer⠀resolutions⠀for⠀various⠀issues,⠀including⠀processing⠀return⠀authorizations⠀and other⠀general⠀customer⠀service⠀tasks.
- Work⠀closely⠀with other⠀facets of⠀the⠀business,⠀such as⠀Finance,⠀Production,⠀Product⠀Management,⠀QA, and⠀Logistics
- Generate⠀Teamwork⠀Tickets⠀and follow⠀up on open⠀concerns⠀across⠀multiple⠀departments.
- Communicate⠀directly⠀with⠀export⠀customers⠀via phone⠀and email⠀correspondence
- Create,⠀edit, and⠀maintain⠀orders
- Schedule⠀Orders⠀according⠀to⠀available⠀capacity⠀and⠀inventory
- Encourage⠀customer⠀adoption⠀of our⠀self⠀service in⠀house⠀proprietary⠀ordering⠀system
- Remain⠀committed⠀to⠀maintaining⠀a⠀continuous⠀improvement⠀environment
- Create⠀Credit⠀Memos and⠀Invoices⠀as⠀required
- Assist⠀Export⠀Sales Team⠀with⠀creating⠀new⠀accounts
- Attend⠀and⠀participate⠀in⠀meetings⠀and⠀product⠀trainings
- Generate⠀reports⠀for both⠀customers⠀and⠀colleagues
- Maintain⠀and Create⠀SOPs for⠀best⠀Practices
- Cross⠀Train with⠀other team⠀members to⠀provide⠀back up⠀assistance
- Go⠀the extra⠀mile to⠀provide⠀industry⠀leading⠀service to⠀all⠀customers.
- Lead⠀Projects⠀within the⠀Customer⠀Service⠀Department
Qualifications:
- At least 3⠀years of⠀Customer⠀Service⠀Experience⠀required
- Associate⠀degree in⠀business⠀or a⠀related⠀field⠀preferred
- Customer⠀focus and⠀ability to⠀interact⠀directly⠀with⠀clients
- Previous⠀experience⠀with an⠀AS400⠀system is⠀a⠀plus
- Knowledge⠀of⠀Teamwork,⠀Formstack,⠀and⠀Microsoft⠀Teams
- Outstanding⠀Grammatical,⠀Problem⠀Solving,⠀and⠀Organizational⠀skills
- Excellent⠀Attention⠀to⠀Detail
- Awareness⠀of Billing⠀Practices
- Ability⠀to⠀prioritize⠀a workload⠀and to⠀work on⠀multiple⠀tasks⠀simultaneously
- Ability⠀to be⠀successful⠀working⠀independently⠀with⠀minimal⠀supervision⠀and as⠀part of a⠀team.
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