CUSTOMER SERVICE REPRESENTATIVE

At KLS⠀Martin, we⠀offer a⠀unique⠀opportunity⠀to⠀contribute⠀to the⠀success of⠀a dynamic⠀and⠀thriving⠀company⠀whose⠀products⠀are used⠀daily⠀across the⠀world to⠀help⠀surgical⠀patients.

The⠀KLS Martin⠀Group is a⠀worldwide⠀leader in⠀creating⠀surgical⠀solutions⠀for the⠀craniomaxillofacial⠀and⠀cardiothoracic⠀fields.⠀Surgical⠀innovation⠀is our⠀passion,⠀and we are⠀constantly⠀working⠀with⠀surgeons⠀to improve⠀surgical⠀care for⠀their⠀patients.⠀Our⠀product⠀portfolio⠀includes⠀titanium⠀and⠀resorbable⠀implants⠀for⠀reconstruction,⠀innovative⠀distraction⠀devices to⠀stimulate⠀bone⠀lengthening,⠀over 4,000⠀surgical⠀instruments,⠀and other⠀surgical⠀products⠀designed⠀specifically⠀for CMF⠀and⠀cardiothoracic⠀surgeons.

KLS⠀Martin is⠀an⠀innovative⠀leader in⠀the⠀treatment⠀of CMF⠀deformities⠀and trauma⠀cases. We⠀use⠀Individual⠀Patient⠀Solutions⠀(IPS) by⠀using our⠀proprietary⠀IPS⠀products⠀where CT⠀scans are⠀used to⠀custom⠀design⠀implants⠀that are⠀created⠀specifically⠀for that⠀individual⠀patient.⠀This⠀technology⠀allows our⠀surgeons⠀to provide⠀the⠀best-in-class⠀treatment⠀for their⠀patients.

KLS Martin Guiding Principles

• Established,⠀Privately⠀Held⠀Business⠀Group –⠀Responsive⠀to⠀customers,⠀not⠀shareholders.⠀KLS Martin⠀has⠀manufactured⠀medical⠀products⠀since⠀1896, and⠀we have⠀sold our⠀products⠀in the⠀United⠀States⠀under the⠀KLS name⠀since⠀1993. We⠀have⠀always⠀been, and⠀always⠀will be,⠀privately⠀owned.
• Patient⠀Focus –⠀We design⠀products⠀with the⠀patient in⠀mind –⠀CMF,⠀Thoracic &⠀Hand
• Product⠀to Table⠀–⠀Integrated⠀planning,⠀design,⠀manufacturing⠀and⠀distribution⠀process
• Educational⠀Partner⠀– Our⠀primary⠀focus for⠀support is⠀on⠀education
• Inventory⠀Alliance⠀–⠀Inventory⠀management⠀is⠀critical⠀to patient⠀treatment/outcome
• Surgical⠀Innovation⠀is Our⠀Passion⠀– More⠀than just⠀a tagline

What We Offer

• We provide⠀full-time⠀employees⠀with a⠀competitive⠀benefits⠀package,⠀including⠀paid⠀parental⠀leave
• In-house⠀training⠀and⠀professional⠀development⠀opportunities
• A⠀culture of⠀creativity⠀and⠀innovation⠀by drawing⠀on diverse⠀perspectives⠀and ideas⠀to drive⠀surgical⠀innovation

Essential Functions, Duties, and Responsibilities

• Process⠀several⠀types of⠀requests⠀on a daily⠀basis
• Provide⠀guidance⠀throughout⠀the⠀request to⠀ensure⠀customer⠀requirements⠀are⠀met
• Communicate⠀verbally⠀via phone⠀or in⠀writing⠀via⠀email
• Navigate⠀multiple⠀systems⠀and⠀databases⠀simultaneously
• Monitor⠀several⠀email⠀boxes to⠀ensure⠀requests⠀are⠀processed⠀promptly
• Conduct⠀research⠀in company⠀databases⠀when⠀requested
• Obtain⠀and⠀provide⠀ETA⠀information⠀to⠀appropriate⠀parties⠀for⠀unavailable⠀product
• Compile⠀sales/order⠀history⠀reports⠀when⠀requested
• Coordinate⠀with⠀internal⠀departments⠀to ensure⠀that⠀requests⠀are⠀processed⠀accurately

Educational and Experience Requirements

• High⠀School⠀Diploma
• Customer⠀service⠀experience⠀preferred⠀but not⠀required
• Clear⠀understanding⠀of⠀Microsoft⠀Office⠀applications

Knowledge, Skills, and Abilities

• Exceptional⠀customer⠀service⠀attitude⠀to ensure⠀customer⠀needs are⠀met
• Ability⠀to⠀communicate⠀clearly⠀and⠀effectively⠀via⠀various⠀communication⠀platforms
• Possess⠀the⠀necessary⠀knowledge⠀to make⠀informed⠀business⠀decisions
• Knowledge⠀of other⠀company⠀databases/software
• Ability⠀to work in⠀a team⠀environment⠀and⠀independently
• Comfortable⠀speaking⠀on phone⠀to⠀external⠀customers⠀and sales⠀force

Skill Requirements

• Typing/computer⠀keyboard
• Utilize⠀computer⠀software⠀(specified⠀above)
• Retrieve⠀and⠀compile⠀information
• Verify⠀data and⠀information
• Organize⠀and⠀prioritize⠀information/tasks
• Operate⠀office⠀equipment
• Verbal⠀communication
• Written⠀communication
• Research,⠀analyze⠀and⠀interpret⠀information
• Basic⠀mathematical⠀concepts⠀(e.g. add,⠀subtract)