CUSTOMER SERVICE EXECUTIVE

Posted Date 08 Nov 2023



Experience Icon Experience 3 Years Salary Salary 5500AED
Job Type Icon Job Type Full Time Company Company Bowestos
Job Category Icon Job Category Management Qualification Icon Qualification BS Administration
Gender IconGender Both Date Last Date 22 Dec
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Abu Dhabi , United Arab Emirates

Description Job Description

  • Answer any⠀questions⠀the⠀customer⠀may have⠀about⠀available⠀products⠀and⠀services.
  • Select⠀appropriate⠀responses⠀to⠀customer⠀issues and⠀work⠀quickly to⠀resolve⠀them.
  • Listen⠀to⠀customer⠀concerns⠀and⠀complaints⠀with the⠀goal of⠀identifying⠀the causes⠀of the⠀problem.
  • Establish⠀new⠀customer⠀accounts,⠀recording⠀account⠀information⠀on written⠀forms or⠀digitally.
  • Refer⠀advanced⠀cases to⠀management⠀for⠀resolution,⠀providing⠀background⠀information⠀as⠀necessary.
  • Anticipate⠀customer⠀needs,⠀following⠀up with⠀previous⠀customers⠀to offer⠀reorders⠀or⠀additional⠀services.
  • Liaise⠀will all⠀departments⠀within the⠀company to⠀resolve⠀customer⠀issues.

Requirements:

  • Bachelor⠀degree⠀holder⠀with three⠀years⠀experience⠀as a⠀Customer⠀service⠀executive.
  • Ability⠀to thrive⠀in⠀fast-paced⠀environment,⠀multitasking⠀while⠀keeping⠀focus on⠀the⠀customer.
  • Familiarity⠀with all⠀of the⠀goods and⠀services⠀offered by⠀the⠀company.
  • Basic⠀knowledge⠀of⠀computer⠀software⠀and office⠀systems.
  • Excellent⠀listening⠀skills and⠀an⠀empathetic⠀voice and⠀manner.

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