Customer Care Executive

Posted Date 07 Nov 2023

Experience	1 Years	Salary	AED - AED
Job Type	Full Time	Company	NMC Healthcare
Job Category	Education	Qualification	BS Administration
Gender	Both	Last Date	29 Nov
Vacancies	1	Remote	No
Location(s)	Abu Dhabi , United Arab Emirates

Job Description

To provide⠀a range of⠀reception⠀intake and⠀associated⠀administrative⠀services⠀pertaining⠀to⠀incoming⠀patients.
The⠀customer⠀office⠀executive⠀will⠀answer and⠀direct⠀incoming⠀calls to⠀appropriate⠀individuals.
Perform⠀specified⠀routine⠀procedures⠀such as⠀greeting⠀and⠀referring⠀patients,⠀answering⠀routine/administrative⠀inquiries,⠀and⠀general⠀office⠀support⠀activities⠀as⠀appropriate.
Greets⠀patients⠀or their⠀families⠀and finds⠀out the⠀nature of⠀their⠀enquiry.
Provides⠀information⠀to assist⠀patients⠀or refer⠀them to⠀appropriate⠀contact,⠀either in⠀the⠀organization⠀or⠀elsewhere.
Advocate⠀Patients’⠀and their⠀families’⠀rights and⠀responsibilities,⠀confidentiality,⠀information⠀and⠀education.
Develops⠀and⠀maintains⠀the⠀feedback/complaint⠀procedure⠀for⠀customers⠀to use and⠀receive⠀redressal.
Communicates⠀all⠀information⠀to Floor⠀Supervisor⠀on daily⠀basis.
Expedites⠀flow of⠀visitors/patients⠀and ensure⠀that each⠀person⠀receives⠀outstanding⠀customer⠀service by⠀providing⠀a friendly⠀environment.
Provides⠀Information⠀about⠀medical⠀insurance⠀coverage⠀to⠀patients⠀and check⠀the same⠀diligently⠀before⠀sending⠀the⠀patient to⠀the⠀doctor.
Investigates⠀patient/visitor⠀concerns⠀and⠀implements⠀appropriate⠀courses of⠀action.
Keeps⠀accurate⠀records of⠀discussions⠀or⠀correspondence⠀with⠀customers.
Perform⠀duties of⠀handling⠀Patient⠀/Telephone/Cash/back⠀office⠀work as⠀specified⠀in the⠀duty⠀roaster.
Perform⠀other⠀related⠀duties⠀incidental⠀to the⠀work⠀described⠀herein as⠀and when⠀assigned⠀by the⠀higher⠀authorities.
Comply⠀with all⠀OSH and⠀infection⠀control⠀policies,⠀standards⠀and⠀procedures⠀and⠀cooperate⠀with⠀hospital⠀management⠀to comply⠀those⠀requirements
Work⠀accordance⠀with the⠀documented⠀OSH⠀procedures⠀and⠀instructions,⠀specific⠀responsibilities
Be⠀familiar⠀with⠀emergency⠀and⠀evacuation⠀procedures
Notifying⠀OSH⠀Hazards,⠀incidents,⠀Near⠀misses and⠀issues and⠀assistance⠀with the⠀preparation⠀of risk⠀assessments,⠀incident⠀reports
Comply⠀with Waste⠀management⠀procedures⠀and⠀policies
Attend⠀applicable⠀OSH/Infection⠀control⠀training⠀programs,⠀mock⠀drills and⠀awareness⠀programs
Use⠀of⠀appropriate⠀personal⠀protective⠀equipment⠀and safety⠀systems
Preferably⠀a graduate⠀in any⠀discipline.
Minimum⠀1-year⠀experience⠀as a⠀receptionist⠀in a⠀patient⠀focused⠀environment⠀and⠀operation⠀of⠀multi-line⠀switchboard⠀system is⠀preferable.⠀Interest⠀to work in⠀a Hospital⠀related⠀environment.
Proficient⠀technology⠀application⠀skills;⠀Basic MS⠀Office⠀(Word,⠀Excel, &⠀Power⠀point) MS⠀Outlook &⠀Internet⠀explorer⠀skills.
Must⠀have an⠀exceptional⠀interpersonal⠀skills,⠀maturity,⠀good⠀judgment⠀and be⠀capable of⠀communicating⠀in a⠀professional⠀manner⠀with⠀diverse⠀range of⠀individuals;⠀superior⠀phone⠀etiquette⠀skills
Patient⠀focused;⠀service⠀oriented;⠀patient &⠀understanding.
Efficient⠀organizational⠀skills;⠀ability to⠀handle⠀multiple⠀responsibilities⠀under⠀pressure⠀while⠀maintaining⠀composure
Ability⠀to work⠀independently⠀with⠀minimal⠀supervision.
Reliable,⠀punctual,⠀dependable,⠀and⠀responsive.
Excellent⠀command of⠀oral and⠀written⠀English.⠀Arabic⠀language⠀advantageous/desirable⠀but not⠀essential.