Customer Accounts Receivable Specialist

The Customer Accounts Receivable Specialist role at Hewlett Packard Enterprise (HPE) involves managing customer accounts, overseeing the lifecycle and collection process, and ensuring a seamless experience in resolving invoicing and payment inquiries. This position is central to maintaining HPE’s accounts receivable (AR) metrics and achieving customer satisfaction in financial transactions.

Key Responsibilities

• Customer Lifecycle Management: Act as the primary point of contact for accounts receivable inquiries, providing solutions and fostering positive customer experiences.
• Collection Strategy: Develop and implement monthly collection strategies, focusing on minimizing overdue balances and meeting AR targets.
• Cash Allocation: Ensure timely application of payments and proper suspense management.
• Documentation: Keep detailed records of all collection activities and maintain AR reports for review.
• Team Collaboration: Coordinate with internal teams and escalate any account issues to enhance customer service and AR outcomes.

Qualifications

Required

• Education: First-level university degree or equivalent experience.
• Experience: 1-2 years in accounts receivable, collections, or a related role, ideally in financial or customer service.

Skills

• Strong verbal and written communication, customer service, and organizational skills.
• Proficiency in Microsoft Office (especially Excel) and familiarity with customer experience management.
• Effective problem-solving abilities and an understanding of customer relations.

Additional Skills and Competencies

• Familiarity with CRM, data management, business planning, and empathy-driven customer experience strategies.
• Cross-functional teamwork and the ability to handle ambiguity.

Benefits and Work Culture

HPE offers a robust benefits package focused on Health & Wellbeing, Professional Development, and Diversity, Inclusion & Belonging. The company emphasizes a supportive work environment that values flexibility and career growth, encouraging employees to take bold actions and engage in continuous learning.

Salary

For U.S.-based employees, the salary range is $47,500 - $101,000 annually, depending on location, experience, and skills.

HPE is committed to diversity and inclusivity, actively seeking candidates from diverse backgrounds to innovate and drive positive change within the company and for its customers.