COMPUTER SYSTEMS OPERATOR

The Computer Systems Operator is responsible for operating and monitoring central and backup site servers, job schedulers, peripheral equipment, and various computer environments. This role includes handling large-scale computer systems, monitoring for system efficiency, and addressing technical issues. The position requires independent judgment, initiative, and the ability to handle sensitive situations.

Essential Duties:

• System Operation:

  • Operate and monitor all components of the Lottery’s computer systems, including completing jobs and processing daily draws within specific shift time frames.
  • Plan workloads, workflows, and priorities for job scheduling.
  • Make necessary corrections to complete work on schedule.

• Emergency Handling:

  • Handle emergency situations such as computer hardware failures, software problems, and inclement weather following approved guidelines.

• Reporting and Balancing:

  • Follow procedures to balance reports from daily draws, ICS Systems, and vendor reports.
  • Resolve draw discrepancies and balancing issues according to standard operating procedures.

• Disaster Recovery:

  • Assist in the development, implementation, and testing of the Lottery’s Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).

• Monitoring and Maintenance:

  • Monitor environmental and electrical power conditions to maintain optimal operating conditions for computer systems.
  • Maintain operating records and document daily actions in the online operator log (OPERLOG).

• Communication and Coordination:

  • Communicate with other shifts, SNCS, and SDS programming/system staff to resolve issues.
  • Coordinate problem resolution after normal business hours and train other Computer Operations staff as needed.

• General Duties:

  • Operate a personal computer in a Microsoft Windows environment for correspondence and documentation.
  • Request and coordinate service for computer systems as needed.
  • Assist Tallahassee operations staff as needed.
  • Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge:

  • Basic IT terminology, IT operations, equipment, procedures, and workflow.
  • Ability to interpret and respond to computer error messages and detect equipment malfunctions.

• Skills:

  • Operating a variety of data processing equipment.
  • Communicating technical data processing information effectively, both verbally and in writing.
  • Planning, organizing, and coordinating work assignments.

• Abilities:

  • Learn quickly and work independently and with a team.
  • Determine priorities and make timely decisions during normal and critical situations.
  • Follow operational and maintenance procedures and explain their benefits.
  • Establish and maintain effective working relationships with others.

Minimum Qualifications:

• Education and Experience:

  • High school diploma or equivalent, with two (2) years of experience in operating personal computers and peripheral equipment, or
  • High school diploma or equivalent, one (1) year of experience in operating personal computers and peripheral equipment, and completion of a vocational/technical program in data processing (excluding data entry).

• Substitution:

  • College coursework in data processing (excluding data entry) may substitute for one year of experience, provided it includes at least four (4) courses in data processing.

Additional Requirements:

• Attendance is an essential function of this position.
• Ability to handle sensitive information and emergencies as required.

This position is crucial for maintaining the efficiency and reliability of computer systems used by the Lottery, requiring a combination of technical skills, problem-solving abilities, and effective communication.