Compliance Specialist

Wheels is a leading provider of fleet management solutions, committed to delivering exceptional service to clients and ensuring that fleet vehicles comply with state and local regulations. The company emphasizes inclusivity and is dedicated to promoting employment and advancement opportunities for minorities, women, persons with disabilities, and protected veterans.

Key Responsibilities:

• Document Management: Print title, registration, and tax documents based on owner, state, and specific client or vehicle instructions. Ensure compliance with state and county statutes.
• Title and Registration Processing: Analyze and resolve state, county, and provincial title, registration, and tax rejections or questions.
• Forms Definition: Update and adjust form positions in the system to meet specific requirements.

Registration Renewals:

• Renewal Processing: Process registration renewals using the appropriate methods for each jurisdiction, ensuring accuracy and timeliness.
• Billing Accuracy: Verify registration and service fees to ensure clients are billed correctly for renewals.
• Discrepancy Reconciliation: Resolve discrepancies using Wheels’ databases and vendor reports.
• Client Coordination: Contact drivers or clients to address jurisdiction requirements such as emissions checks or resolving outstanding violations.
• Collaboration: Work with other departments to fulfill missing or late requirements to ensure vehicles remain compliant for client use.

Education and Experience:

• Education: Minimum high school diploma or equivalent.
• Experience: 2 years of office or customer service experience.
• SalesForce: Experience using SalesForce or similar request management systems to engage with clients and respond to requests.

Skills and Competencies:

• Communication: Clear, confident, and succinct communication skills when interacting with dealers, agencies, and clients.
• Customer Service: Strong customer service skills, demonstrating diplomacy and tact in all interactions.
• Multi-tasking: Ability to manage multiple tasks in a fast-paced environment while maintaining organization and prioritizing effectively.
• Attention to Detail: High level of attention to detail to ensure the accuracy of invoicing and other tasks.
• Problem Solving: Strong follow-up and problem-solving skills, especially in handling discrepancies or missing requirements.
• Mathematics: Ability to perform basic math functions to calculate complex tax documents.
• Technical Proficiency: Proficient with Microsoft Windows (Visio, Word, Excel, etc.), web-based systems, and internet navigation.
• Vendor Relations: Strong networking skills to negotiate costs and pricing with various vendors.
• Self-Motivation: Ability to work independently while contributing to a team environment and demonstrating leadership qualities.