Community Account Representative

Job Description

Core Responsibilities

• Demonstrates⠀advanced⠀knowledge⠀of Comcast⠀products,⠀selling⠀and⠀promoting⠀offerings⠀to⠀customers⠀on-site⠀within⠀multi⠀dwelling⠀units.⠀Displays⠀detailed⠀and recent⠀competitive⠀knowledge⠀of⠀features,⠀benefits,⠀product⠀differences,⠀pricing⠀and⠀campaigns⠀for⠀Xfinity⠀Mobile, TV⠀and⠀Streaming⠀video,⠀high-speed⠀internet,⠀Xfinity⠀Voice and⠀Xfinity⠀Home.
• Meets⠀and⠀exceeds⠀sales⠀goals⠀including⠀net add⠀improvement⠀and⠀penetration⠀goals as⠀established⠀by local⠀market.⠀Drives⠀customer⠀acquisition,⠀awareness,⠀retention⠀and⠀curiosity⠀about⠀XFINITY⠀products,⠀bundles⠀and offers⠀at the⠀property⠀level by⠀demonstrating⠀available⠀programs⠀(e.g.,⠀community⠀rewards⠀for⠀property⠀staff,⠀events,⠀marketing⠀collateral,⠀channel⠀resources⠀and⠀online/digital⠀tools).
• Proactively⠀follows-up⠀with⠀customer⠀and⠀property⠀staff as⠀appropriate⠀regarding⠀sales,⠀product,⠀technical,⠀or⠀customer⠀care⠀issues.⠀Leads fast⠀resolution⠀of product⠀across⠀customer⠀care,⠀billing⠀and⠀technical⠀support as⠀a single⠀point of⠀contact⠀who is⠀helpful to⠀the⠀customer⠀and⠀property⠀staff and⠀also to⠀internal⠀teams.
• Develops⠀strong⠀working⠀relationships⠀with⠀property⠀management⠀and⠀leasing⠀staff of⠀MDU⠀properties⠀and⠀demonstrates⠀their⠀support⠀through⠀onsite⠀programs⠀and⠀events.
• Calls⠀on and⠀visits all⠀new build⠀MDU⠀properties⠀on regular⠀and⠀consistent⠀basis⠀prior to⠀and⠀following⠀occupancy;⠀leads and⠀attends⠀frequent⠀on-site⠀events to⠀generate⠀subscriber⠀growth.⠀For new⠀build and⠀win back⠀properties⠀ensures⠀that⠀Comcast⠀services⠀are⠀available⠀prior to⠀occupancy⠀dates.
• Effectively⠀utilizes⠀Microsoft⠀Office,⠀Google,⠀Facebook,⠀Twitter,⠀mobile⠀apps and⠀other⠀software⠀programs⠀and social⠀media to⠀drive⠀online⠀marketing⠀efforts.
• Consistent⠀exercise⠀of⠀independent⠀judgment⠀and⠀discretion⠀in matters⠀of⠀significance.
• Regular,⠀consistent⠀and⠀punctual⠀attendance.⠀Must be⠀able to⠀work⠀nights and⠀weekends,⠀variable⠀schedule(s)⠀and⠀overtime⠀as⠀needed.
• Other⠀duties and⠀responsibilities⠀as⠀assigned.

Employees at all levels are encouraged to:

• Understand⠀our⠀Operating⠀Principles;⠀make them⠀the⠀guidelines⠀for how⠀you do⠀your⠀job
• Always⠀improving⠀the⠀customer⠀experience⠀- think⠀and act in⠀ways that⠀put our⠀customers⠀first,⠀give them⠀flawless⠀digital⠀options at⠀every⠀touchpoint,⠀and make⠀them⠀promoters⠀of our⠀products⠀and⠀services
• Know⠀your stuff⠀- be⠀hardworking⠀learners,⠀users, and⠀advocates⠀of our⠀groundbreaking⠀technology,⠀products,⠀and⠀services,⠀especially⠀our⠀digital⠀tools and⠀experiences
• Win⠀as a team⠀- make big⠀things⠀happen by⠀working⠀together⠀and being⠀open-minded.
• Be⠀an active⠀part of⠀the Net⠀Promoter⠀System-a⠀way of⠀working⠀that⠀brings⠀more⠀employee⠀and⠀customer⠀feedback⠀into the⠀company -⠀by joining⠀huddles,⠀making⠀callbacks,⠀and⠀helping us⠀elevate⠀opportunities⠀to do⠀better for⠀our⠀customers
• Strive⠀for⠀results⠀and drive⠀growth
• Respect⠀and⠀promote⠀inclusion⠀and⠀diversity
• Do⠀what's⠀right for⠀each⠀other, our⠀customers,⠀investors,⠀and our⠀communities!

What are the BENEFITS of Comcast?

• Development⠀and⠀Advancement⠀Opportunities
• Employee⠀Resource⠀Groups
• Day⠀1⠀Medical/Dental/Vision⠀Insurance
• 401k⠀Matching
• Discounted⠀Services⠀(must⠀reside in⠀the⠀footprint)
• Many⠀more⠀benefits⠀and perks!

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is⠀proud to⠀be an⠀equal⠀opportunity⠀workplace.⠀We will⠀consider⠀all⠀qualified⠀applicants⠀for⠀employment⠀without⠀regard to⠀race,⠀color,⠀religion,⠀age, sex,⠀sexual⠀orientation,⠀gender⠀identity,⠀national⠀origin,⠀disability,⠀veteran⠀status,⠀genetic⠀information,⠀or any⠀other⠀basis⠀protected⠀by⠀applicable⠀law.

While⠀possessing⠀the stated⠀degree is⠀preferred,⠀Comcast⠀also may⠀consider⠀applicants⠀who hold⠀some⠀combination⠀of⠀coursework⠀and⠀experience,⠀or who⠀have⠀extensive⠀related⠀professional⠀experience.

Relevant⠀Work⠀Experience

2-5⠀Years

Salary:⠀$52,676.96

Our⠀sales⠀compensation⠀programs⠀offer the⠀potential⠀for⠀significant⠀upside⠀above⠀targeted⠀earnings⠀for those⠀who⠀overachieve⠀their⠀sales⠀targets.

Base⠀pay is one⠀part of⠀the Total⠀Rewards⠀that⠀Comcast⠀provides⠀to⠀compensate⠀and⠀recognize⠀employees⠀for their⠀work. Most⠀sales⠀positions⠀are⠀eligible⠀for a⠀Commission⠀under the⠀terms of⠀an⠀applicable⠀plan,⠀while most⠀non-sales⠀positions⠀are⠀eligible⠀for a⠀Bonus.⠀Additionally,⠀Comcast⠀provides⠀best-in-class⠀Benefits.⠀We believe⠀that⠀benefits⠀should⠀connect⠀you to the⠀support⠀you need⠀when it⠀matters⠀most, and⠀should⠀help you⠀care for⠀those who⠀matter⠀most.⠀That’s⠀why we⠀provide an⠀array of⠀options,⠀expert⠀guidance⠀and⠀always-on⠀tools,⠀that are⠀personalized⠀to meet⠀the needs⠀of your⠀reality⠀– to⠀help⠀support⠀you⠀physically,⠀financially⠀and⠀emotionally⠀through⠀the big⠀milestones⠀and in⠀your⠀everyday⠀life.