Commercial Loan Support Specialist

Umpqua⠀Bank is a⠀publicly⠀traded⠀financial⠀holdings⠀company,⠀headquartered⠀in the⠀Pacific⠀Northwest⠀with⠀6,000+⠀employees,⠀which⠀offers⠀banking⠀services⠀to⠀customers⠀throughout⠀the⠀nation.⠀It’s an⠀especially⠀exciting⠀time to⠀join our⠀team as,⠀following⠀the recent⠀merger⠀with⠀Columbia⠀Bank, we⠀have grown⠀to become⠀a leading⠀western-based⠀regional⠀bank with⠀more than⠀$50B in⠀assets⠀under⠀management⠀and an⠀unwavering⠀commitment⠀to our⠀associates,⠀our⠀customers,⠀and our⠀communities.

We⠀create a⠀great⠀place to⠀work by⠀offering a⠀special⠀brand of⠀relationship⠀banking⠀and by⠀providing⠀a culture⠀where⠀associates⠀thrive.⠀Associates⠀who embody⠀our core⠀values fit⠀in well⠀here and⠀we are⠀eager to⠀meet⠀candidates⠀who⠀demonstrate⠀behaviors⠀that align⠀with⠀Trust,⠀Ownership,⠀Growth,⠀Empathy,⠀Teamwork,⠀Heart,⠀Enjoyment,⠀and⠀Relationships.

About⠀the⠀Role:

Responsible⠀for⠀commercial⠀loan⠀servicing⠀within an⠀environment⠀of high⠀work⠀volumes⠀and⠀established⠀deadlines.⠀Works on⠀assignments⠀that are⠀moderately⠀complex in⠀nature⠀where⠀independent⠀action and⠀a high⠀degree of⠀initiative⠀are⠀required⠀in⠀resolving⠀problems⠀and⠀developing⠀recommendations.⠀Independently⠀handles⠀servicing⠀and⠀production⠀tasks⠀requiring⠀knowledge⠀of⠀commercial⠀lending⠀documents,⠀policies⠀and⠀procedures.⠀Frequently⠀acts⠀independently⠀to⠀determine⠀methods⠀and⠀procedures⠀on new⠀assignments.

• Perform⠀loan⠀servicing⠀activities⠀such as⠀general⠀loan⠀maintenance,⠀processing⠀loan⠀payments,⠀data⠀entry,⠀loan⠀document⠀creation,⠀lien⠀perfection,⠀escrow/tax⠀support,⠀flood⠀review or⠀general⠀ledger⠀reconciliation.
• Responsible⠀for⠀understanding⠀moderate⠀to complex⠀commercial⠀loan⠀products⠀and⠀documentation,⠀regulation,⠀policy and⠀procedure⠀changes⠀and apply⠀changes to⠀work⠀process.
• Captures⠀metrics to⠀assist⠀leadership⠀in⠀coordinating⠀and⠀adjusting⠀workflow.
• Responsible⠀for⠀participating⠀in⠀continuous⠀improvement⠀efforts to⠀assist in⠀the⠀implementation⠀of⠀workflow⠀improvements.
• Perform⠀work⠀accurately⠀and within⠀assigned⠀deadlines.
• Responsible⠀for⠀providing⠀outstanding⠀customer⠀service;⠀respond to⠀requests⠀and make⠀recommendations⠀to⠀internal⠀and⠀external⠀customers..
• Demonstrate⠀compliance⠀with all⠀bank⠀regulations⠀that apply⠀to your⠀position⠀and keep⠀up to date⠀on⠀regulation⠀changes.
• Maintain⠀working⠀knowledge⠀of our⠀policies⠀and⠀procedures⠀regarding⠀the Bank⠀Secrecy⠀Act,⠀Regulation⠀CC,⠀Regulation⠀E, Bank⠀Security,⠀and other⠀regulations⠀that apply⠀to your⠀position.
• May⠀be asked⠀to coach,⠀mentor, or⠀train⠀others and⠀teach⠀coursework⠀as subject⠀matter⠀expert.

About You:

• High⠀school⠀diploma/GED
• Associate's⠀Degree
• 2-4⠀years of⠀advanced⠀commercial⠀loan⠀servicing⠀or⠀equivalent⠀experience.⠀Required.
• Possess⠀advanced⠀working⠀knowledge⠀of⠀commercial⠀loans,⠀regulations,⠀policies,⠀and⠀procedures.
• Demonstrated⠀excellent⠀math,⠀analytical,⠀multi-tasking⠀and⠀problem-solving⠀skills.
• Possess⠀excellent⠀interpersonal,⠀verbal,⠀and⠀written⠀communication⠀skills.
• Possess⠀working⠀knowledge⠀of⠀commercial⠀loans,⠀regulations,⠀policies⠀and⠀procedures.
• Proficient⠀use of⠀computer⠀software⠀including⠀Word,⠀Excel,⠀loan⠀servicing⠀systems⠀and other⠀office⠀equipment.
• Ability⠀to work in⠀a⠀service-oriented⠀environment⠀with high⠀work⠀volumes⠀and⠀deadlines

Our Benefits:

We offer a⠀competitive⠀total⠀rewards⠀package⠀including⠀base wages⠀and⠀comprehensive⠀benefits.⠀The pay⠀range for⠀this role⠀is $20.25⠀- $28.19⠀and the⠀pay rate⠀for the⠀selected⠀candidate⠀is⠀dependent⠀upon a⠀variety of⠀non-discriminatory⠀factors⠀including,⠀but not⠀limited⠀to,⠀job-related⠀knowledge,⠀skills,⠀and⠀experience,⠀education,⠀and⠀geographic⠀location.⠀The role⠀may be⠀eligible⠀for⠀performance-based⠀incentive⠀compensation⠀and those⠀details⠀will be⠀provided⠀during the⠀recruitment⠀process.

We⠀offer⠀eligible⠀associates⠀comprehensive⠀healthcare⠀coverage⠀(medical,⠀dental,⠀and vision⠀plans), a⠀401(k)-retirement⠀savings⠀plan with⠀employer⠀match for⠀qualifying⠀associate⠀contributions,⠀an⠀employee⠀assistance⠀program,⠀life⠀insurance,⠀disability⠀insurance,⠀tuition⠀assistance,⠀mental⠀health⠀resources,⠀identity⠀theft⠀protection,⠀legal⠀support,⠀auto and⠀home⠀insurance,⠀pet⠀insurance,⠀access to⠀an online⠀discount⠀marketplace,⠀and paid⠀vacation,⠀sick days,⠀volunteer⠀days, and⠀holidays.⠀Benefit⠀eligibility⠀begins the⠀first day⠀of the⠀month⠀following⠀the date⠀of hire⠀for⠀associates⠀who are⠀regularly⠀scheduled⠀to work at⠀least⠀thirty⠀hours⠀weekly.

Our⠀Commitment⠀to⠀Diversity:

Our⠀posted job⠀opportunities⠀are only⠀intended⠀for⠀individuals⠀seeking⠀employment⠀at Umpqua⠀Bank.⠀Umpqua⠀Bank does⠀not accept⠀unsolicited⠀resumes or⠀applications⠀from⠀agencies⠀and Umpqua⠀Bank will⠀not be⠀responsible⠀for any⠀fees⠀related to⠀unsolicited⠀resume⠀submissions.⠀Staffing⠀and⠀recruiting⠀agencies⠀are not⠀authorized⠀to submit⠀profiles,⠀applications,⠀or resumes⠀to this⠀site or to⠀any Umpqua⠀Bank⠀employee⠀and any⠀such⠀submissions⠀will be⠀considered⠀unsolicited⠀unless⠀requested⠀directly⠀by a⠀member of⠀the Talent⠀Acquisition⠀team.