Core Duties and Responsibilities:
- Support⠀care⠀delivery⠀to⠀patients
- Medical⠀Centre⠀Operation⠀coordination
- Communicate⠀and⠀provide⠀resources⠀to⠀patients⠀and⠀caregivers⠀about⠀patient’s⠀conditions⠀and⠀treatment⠀requirements
- Recognise⠀and⠀appropriately⠀manage⠀challenging⠀behaviors⠀of⠀patients⠀and⠀caregivers
- Liaise⠀and follow⠀through⠀with⠀patients⠀and all⠀health and⠀social⠀care⠀providers⠀to keep⠀everyone⠀informed⠀and⠀updated
- Organize⠀patient⠀information⠀for⠀efficient⠀data⠀transfer⠀to⠀relevant⠀internal⠀staff and⠀external⠀providers
- Receive⠀and⠀collate⠀information⠀from new,⠀existing,⠀and⠀transfer⠀patients
- Liaise⠀with other⠀providers⠀to ensure⠀patients⠀at risk⠀are⠀monitored⠀adequately
- Conduct⠀checks on⠀data input⠀to ensure⠀quality⠀and⠀consistency
- Generate⠀reports⠀for⠀population⠀health⠀management
- Coordinate⠀among⠀multidisciplinary⠀teams in⠀the⠀provider’s⠀setting
- Liaise⠀with⠀clinical⠀and⠀non-clinical⠀staff for⠀effective⠀patient⠀management
- Organize⠀and manage⠀minutes of⠀internal⠀meetings⠀as⠀needed
- Follow-up⠀and⠀tracking⠀of⠀preventive⠀screening⠀results to⠀ensure the⠀timeliness⠀and⠀completeness⠀of⠀follow-up⠀as⠀specifications⠀and⠀care-pathway
Key Interactions:
Internal Interactions:
- Clinical⠀lead
- Physicians⠀within the⠀facility
- Administrative⠀within the⠀facility
- Other⠀clinically⠀trained⠀personnel⠀such as⠀pharmacists,⠀technicians,⠀physiotherapists,⠀nurses,⠀etc.
External Interactions:
- Other⠀healthcare⠀providers
- Service⠀providers⠀such as⠀rehabilitation⠀centers,⠀home care⠀facilities,⠀dialysis⠀centers,⠀outpatient⠀pharmacies,⠀etc. -⠀Social⠀care⠀services⠀are⠀provided⠀by⠀psychologists,⠀behavioral⠀analysts,⠀social⠀workers,⠀counselors,⠀etc.
- Voluntary⠀services
- Patients⠀and their⠀family⠀members/caregivers
Preferred Qualifications:
- Diploma or⠀equivalent⠀certificate⠀in⠀Health-related⠀fields⠀(e.g.,⠀Health⠀Care⠀Administration,⠀Public⠀Health,⠀Health⠀Education),⠀Social⠀Sciences⠀or⠀Business⠀Administration
- Bachelor’s⠀degree in⠀Health-related⠀fields⠀(e.g.,⠀Health⠀Care⠀Administration,⠀Public⠀Health,⠀Health⠀Education),⠀Social⠀Sciences,⠀or⠀Business⠀Administration
Preferred Experience:
- Minimum 2⠀years of⠀experience⠀at a⠀healthcare⠀provider⠀(e.g.,⠀hospital,⠀outpatient⠀clinic) or⠀with a⠀healthcare⠀professional
- Medical⠀center⠀operation⠀and⠀coordination
- Quality⠀experience⠀in JAWDA,⠀TASNEEF⠀KPIs
- Experience⠀in⠀administrative⠀duties and⠀use of⠀databases
- Experience⠀in primary⠀care⠀services⠀(such as⠀chronic⠀disease⠀management,⠀and⠀preventive⠀services)
- Knowledge⠀of medical⠀terminology
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