Client Support Specialist

Posted Date 23 May 2024

Experience	3 Years	Salary	66000USD
Job Type	Full Time	Company	Texas Capital Bank
Job Category	Bank	Qualification	BBA
Gender	Both	Last Date	21 Aug
Vacancies	1	Remote	No
Location(s)	Texas , United States

Job Description

Texas⠀Capital is⠀built to⠀help⠀businesses⠀and their⠀leaders.⠀Our depth⠀of⠀knowledge⠀and⠀expertise⠀allows us⠀to bring⠀the best⠀of the big⠀firms at a⠀scale that⠀works for⠀our⠀clients,⠀with⠀highly⠀experienced⠀bankers⠀who truly⠀invest in⠀people’s⠀success⠀— today⠀and⠀tomorrow.

While⠀we are⠀rooted in⠀core⠀financial⠀products,⠀we are⠀differentiated⠀by our⠀approach.⠀Our⠀bankers⠀are⠀seasoned⠀financial⠀experts⠀who⠀possess⠀deep⠀experience⠀across a⠀multitude⠀of⠀industries.⠀Equally⠀important,⠀they bring⠀commitment⠀—⠀investing⠀the time⠀and⠀resources⠀to⠀understand⠀our⠀clients’⠀immediate⠀needs,⠀identify⠀market⠀opportunities⠀and meet⠀long-term⠀objectives.⠀At Texas⠀Capital,⠀we do more⠀than build⠀business⠀success.⠀We build⠀long-lasting⠀relationships.

Texas⠀Capital⠀provides a⠀variety of⠀benefits⠀to⠀colleagues,⠀including⠀health⠀insurance⠀coverage,⠀wellness⠀program,⠀fertility⠀and family⠀building⠀aids, life⠀and⠀disability⠀insurance,⠀retirement⠀savings⠀plans with⠀a generous⠀401K⠀match,⠀paid leave⠀programs,⠀paid⠀holidays,⠀and paid⠀time off⠀(PTO).

Responsibilities

Provide⠀high touch⠀customer⠀care for⠀all Texas⠀Capital⠀Bask/Bask⠀Bank⠀Consumer⠀Clients.
Manage⠀and⠀prioritize⠀a high⠀volume of⠀case work⠀through⠀various⠀channels⠀of⠀communication⠀both⠀externally⠀and⠀internally.⠀Phone,⠀Email,⠀direct⠀messaging,⠀etc.
Provide⠀escalation⠀support⠀for Tier 1⠀Shared⠀Resources⠀team.
Ensure⠀customers⠀experience⠀exceptional⠀service by⠀providing⠀clear,⠀concise⠀written⠀and verbal⠀communication⠀for⠀internal⠀and⠀external⠀customers.
Act⠀as subject⠀matter⠀expert for⠀Consumer⠀products,⠀services⠀and⠀systems as⠀well as⠀partnering⠀with⠀non-consumer⠀lines of⠀business⠀with ties⠀to⠀consumer⠀products⠀and⠀services.
Communicate⠀directly⠀with⠀clients⠀regarding⠀all⠀consumer⠀products⠀and⠀services⠀and⠀maintain a⠀flexible⠀learning⠀approach⠀to ongoing⠀changes⠀relating⠀to those⠀products⠀and⠀services.
Partner⠀with⠀client⠀onboarding⠀specialists⠀including⠀assistance⠀with⠀customer⠀onboarding⠀and⠀documentation⠀requests.
Abide⠀by Texas⠀Capital⠀Bank⠀policies,⠀procedures,⠀and⠀regulatory⠀compliance⠀guidelines.
Advanced⠀organizational⠀skills,⠀prioritizing⠀business⠀needs and⠀meeting⠀service⠀level⠀agreement⠀deadlines.
Utilize⠀unique⠀specialized⠀skills as⠀needed per⠀direction⠀of⠀management.
Provide⠀exceptional⠀client⠀experience.

Qualifications

Minimum 3+⠀years of⠀banking⠀experience,⠀with a⠀demonstrated⠀knowledge⠀of⠀consumer⠀products,⠀systems⠀and⠀services⠀recommended.
General⠀working⠀knowledge⠀of all⠀applicable⠀banking⠀laws and⠀regulations
Customer⠀service⠀oriented,⠀with a⠀strong⠀orientation⠀for⠀sensitivity⠀and⠀professionalism⠀when⠀handling⠀customer⠀calls,⠀questions,⠀and⠀concerns.
Strong⠀oral⠀presentation⠀and⠀training⠀delivery⠀skills⠀in-person⠀and over⠀the phone⠀required
Excellent⠀problem-solving,⠀analytical⠀and⠀critical⠀thinking⠀skills
Demonstrated⠀ability to⠀influence⠀and⠀establish⠀positive⠀working⠀relationships⠀across the⠀organization⠀required
Results⠀oriented⠀in a⠀high-performance⠀team⠀environment
Self-starter⠀and⠀ability to⠀multi-task⠀in a⠀fast-paced⠀environment
Outstanding⠀organization⠀and⠀effective⠀time⠀management⠀skills
Proficiency⠀in the use⠀of⠀Microsoft⠀Office⠀products⠀(MS Word,⠀MS⠀PowerPoint,⠀MS⠀Excel)
Must⠀be able to⠀work a⠀flexible⠀schedule⠀that will⠀include a⠀rotation⠀of evening⠀and⠀Saturday⠀hours.