Client Services Consultant

The Client⠀Service⠀Consultant⠀II (CSCII)⠀has⠀overall⠀accountability⠀for the⠀day-to-day⠀administrative⠀service⠀support of⠀multiple⠀National⠀Account⠀clients⠀(5,000+⠀lives).⠀The CSC II⠀is part of⠀an overall⠀account⠀team⠀tasked⠀with⠀understanding⠀the⠀customers’⠀needs and⠀wants and⠀focused on⠀delivering⠀group⠀benefit⠀products⠀that meet⠀those⠀needs,⠀along with⠀delivering⠀a service⠀experience⠀that⠀exceeds⠀expectations⠀and makes⠀it easy⠀for⠀customers⠀to do⠀business⠀with⠀MetLife.

Key Responsibilities:

• Overall⠀accountability⠀for:⠀client⠀requests,⠀leading⠀projects,⠀providing⠀clients⠀with⠀alternative⠀solutions,⠀identifying⠀possible⠀plan⠀design⠀alternatives,⠀acting as⠀a liaison⠀between⠀the client⠀and⠀internal⠀MetLife⠀teams.
• Provides⠀exceptional⠀customer⠀service to⠀support⠀ongoing⠀customer⠀delivery⠀and client⠀satisfaction.
• Leads⠀and⠀participates⠀in both⠀customer-⠀and⠀internal-facing⠀presentations⠀and⠀meetings.
• Collaborates⠀and acts⠀as a⠀liaison to⠀assist⠀with⠀problem⠀resolution⠀and⠀troubleshooting.
• Participates⠀in client⠀account⠀audits and⠀strategic⠀planning⠀process.
• Partners⠀with⠀Financial⠀team in⠀completion⠀of client⠀reports;⠀analyzing⠀results⠀and⠀identifying⠀trends.
• Leads⠀and⠀coordinates⠀implementation⠀of the⠀addition⠀of MetLife⠀products⠀on a⠀basis.
• Participates⠀in⠀strategy⠀meetings,⠀establishes⠀specific⠀processes⠀and⠀reports,⠀reviews⠀contract⠀documents,⠀completes⠀broker⠀agreements,⠀creates⠀process⠀manuals⠀and inputs⠀and⠀ensures⠀accurate⠀input of⠀data in⠀MetLife⠀systems.
• Maintains⠀awareness⠀and⠀knowledge⠀of⠀MetLife’s⠀and⠀competitors’⠀products⠀and⠀trends.
• Perform⠀other⠀related⠀duties as⠀assigned⠀or⠀required.

Essential Business Experience and Technical Skills:

Required:

• 5-7+ years⠀of⠀relevant⠀experience
• Knowledge⠀of Group⠀Benefits⠀core⠀products⠀including⠀Life,⠀Disability,⠀and/or⠀Dental
• Proficiency⠀with⠀Microsoft⠀Office⠀Suite⠀(Word,⠀Excel and⠀PowerPoint)
• Excellent⠀organizational,⠀interpersonal,⠀and⠀communication⠀skills,⠀both⠀written⠀and⠀verbal.
• Strong⠀project⠀management⠀skills⠀including⠀problem⠀solving,⠀attention⠀to detail,⠀analytical⠀thinking⠀and⠀decisiveness.
• Ability⠀to work⠀autonomously;⠀effectively⠀handle⠀multiple⠀tasks,⠀prioritize⠀deadlines⠀appropriately⠀and remain⠀flexible
• Ability⠀to balance⠀client⠀expectations⠀with⠀MetLife⠀capabilities
• Self-motivated⠀to learn⠀more about⠀the⠀business⠀and is⠀proactive⠀in⠀personal⠀development

The wage⠀range for⠀applicants⠀for this⠀position⠀is $70,200⠀to⠀$93,600.⠀This role⠀is also⠀eligible⠀for annual⠀short-term⠀incentive⠀compensation.⠀MetLife⠀offers a⠀comprehensive⠀benefits⠀program,⠀including⠀healthcare⠀benefits,⠀life⠀insurance,⠀retirement⠀benefits,⠀parental⠀leave,⠀legal plan⠀services⠀and paid⠀time off.⠀All⠀incentives⠀and⠀benefits⠀are⠀subject to⠀the⠀applicable⠀plan⠀terms.