If you are⠀looking to⠀support⠀clients⠀with their⠀payment⠀services⠀needs, you⠀have found⠀the right⠀team.
As⠀a Client⠀Service⠀Support⠀Analyst,⠀within⠀J.P.⠀Morgan⠀Payments⠀Client⠀Service,⠀you will⠀support a⠀portfolio⠀of large⠀Digital,⠀Technology⠀and⠀eCommerce⠀clients by⠀allowing⠀them to⠀effectively⠀utilize⠀Payments⠀Products⠀and⠀Services.⠀You will⠀act as a⠀central⠀point of⠀resolution⠀to support⠀the⠀client's⠀treasury⠀operations,⠀identify⠀product/service⠀gaps and⠀development⠀opportunities,⠀and⠀leverage⠀client/product⠀expertise⠀to⠀recommend⠀client⠀growth and⠀efficiency⠀opportunities.
Job Responsibilities
- Assist⠀with⠀Client⠀research⠀on product⠀and⠀account⠀entitlements
- Assist⠀with⠀Client⠀inquiries,⠀standing⠀settlement⠀instructions,⠀data⠀requests⠀and⠀written⠀communication
- Complete,⠀submit and⠀follow up⠀on⠀implementation⠀and⠀account⠀maintenance⠀requests
- Complete,⠀submit and⠀follow up⠀on⠀operational⠀transaction⠀templates⠀or⠀forms
- Communicate⠀frequent⠀updates⠀and⠀resolution⠀to the⠀Account⠀Manager⠀and/or⠀Client
- Create⠀internal⠀and Client⠀facing⠀project⠀plans and⠀presentations
- Adheres⠀to⠀policies,⠀procedures⠀and risk⠀requirements
Required Qualifications, Skills and Capabilities
- High⠀degree of⠀attention⠀to detail⠀and⠀quality
- Displays⠀a sense of⠀urgency,⠀strong⠀organizational⠀skills and⠀excellent⠀follow⠀through
- Intermediate⠀Word,⠀Excel and⠀PowerPoint⠀capabilities
- Ability⠀to⠀effectively⠀partner⠀with⠀internal⠀colleagues⠀and⠀external⠀clients
- Ability⠀to present⠀oral and⠀written⠀communication⠀in an⠀organized,⠀clear and⠀confident⠀manner
- Manages⠀time⠀effectively⠀in a fast⠀paced⠀environment;⠀ability to⠀be⠀flexible⠀with⠀working⠀hours;⠀demonstrates⠀ability to⠀balance⠀competing⠀priorities⠀and⠀deliver on⠀commitments
- Minimum⠀2 years of⠀relevant⠀industry⠀and/or⠀functional⠀experience
ABOUT US
JPMorgan⠀Chase &⠀Co., one⠀of the⠀oldest⠀financial⠀institutions,⠀offers⠀innovative⠀financial⠀solutions⠀to⠀millions⠀of⠀consumers,⠀small⠀businesses⠀and many⠀of the⠀world’s⠀most⠀prominent⠀corporate,⠀institutional⠀and⠀government⠀clients⠀under the⠀J.P.⠀Morgan and⠀Chase⠀brands.⠀Our⠀history⠀spans over⠀200 years⠀and today⠀we are a⠀leader in⠀investment⠀banking,⠀consumer⠀and small⠀business⠀banking,⠀commercial⠀banking,⠀financial⠀transaction⠀processing⠀and asset⠀management.
We⠀recognize⠀that our⠀people are⠀our⠀strength⠀and the⠀diverse⠀talents⠀and⠀perspectives⠀that they⠀bring to⠀our global⠀workforce⠀are⠀directly⠀linked to⠀our⠀success.⠀We are an⠀equal⠀opportunity⠀employer⠀and place⠀a high⠀value on⠀diversity⠀and⠀inclusion⠀at our⠀company.⠀We do not⠀discriminate⠀on the⠀basis of⠀any⠀protected⠀attribute,⠀including⠀race,⠀religion,⠀color,⠀national⠀origin,⠀gender,⠀sexual⠀orientation,⠀gender⠀identity,⠀gender⠀expression,⠀age,⠀marital or⠀veteran⠀status,⠀pregnancy⠀or⠀disability,⠀or any⠀other⠀basis⠀protected⠀under⠀applicable⠀law. In⠀accordance⠀with⠀applicable⠀law, we⠀make⠀reasonable⠀accommodations⠀for⠀applicants’⠀and⠀employees’⠀religious⠀practices⠀and⠀beliefs,⠀as well as⠀any mental⠀health or⠀physical⠀disability⠀needs. (If⠀you are a⠀US or⠀Canadian⠀applicant⠀with a⠀disability⠀and wish⠀to request⠀an⠀accommodation⠀to⠀complete⠀the⠀application⠀process,⠀
We⠀offer a⠀competitive⠀total⠀rewards⠀package⠀including⠀base⠀salary⠀determined⠀based on⠀the role,⠀experience,⠀skill set,⠀and⠀location.⠀For those⠀in⠀eligible⠀roles, we⠀offer⠀discretionary⠀incentive⠀compensation⠀which may⠀be awarded⠀in⠀recognition⠀of firm⠀performance⠀and⠀individual⠀achievements⠀and⠀contributions.⠀We also⠀offer a⠀range of⠀benefits⠀and⠀programs⠀to meet⠀employee⠀needs,⠀based on⠀eligibility.⠀These⠀benefits⠀include⠀comprehensive⠀health⠀care⠀coverage,⠀on-site⠀health and⠀wellness⠀centers, a⠀retirement⠀savings⠀plan,⠀backup⠀childcare,⠀tuition⠀reimbursement,⠀mental⠀health⠀support,⠀financial⠀coaching⠀and more.⠀Additional⠀details⠀about⠀total⠀compensation⠀and⠀benefits⠀will be⠀provided⠀during the⠀hiring⠀process.
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