Claims Coordinator

We provide our clients with advocacy and innovative strategies to protect what matters most. Our rapidly growing organization fosters a collaborative, entrepreneurial culture, with opportunities for professional growth and financial security.

Key Responsibilities

• Claims Management:

  • Report new claims to carriers within the defined time frame.
  • Contact carrier claims departments to obtain claim numbers and assign adjusters within 48 hours of reporting.
  • Monitor claim progress and update relevant parties as needed.

• Administrative Support:

  • Assist Claims Team members with documentation, claim kits, and ad hoc projects.
  • Generate loss runs from carrier portals upon request.
  • Maintain accurate records in the EPIC claims management system.

• Client Advocacy:

  • Communicate directly with clients under the supervision of the Claims Team.
  • Advocate for client interests in all claims-related matters.

• Learning and Development:

  • Set educational goals to enhance personal performance and industry knowledge.

• Other Duties:

  • Perform additional tasks and special projects as assigned by management.

Required Skills and Qualifications

• Experience: Minimum of 2 years in client servicing, administrative support, customer service, or operations.
• Education: High school diploma required; some college preferred.
• Technical Proficiency: Data entry experience and familiarity with EPIC claims management system is advantageous.
• Attention to Detail: High accuracy in documentation and task execution.
• Customer Service: Excellent interpersonal skills with the ability to advocate for clients effectively.